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    Vex Protect

    5.0 (1 review)
    Open 8:00 am - 8:00 pm

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    1 month ago

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    Orkin

    Orkin

    (40 reviews)

    * Number one everything * Doing what you promise and…read morefollowing through * Not farming out the business to another company that lets you hang on hold for 30 minutes or longer when supposedly Orkin transfer the person over for Customer Service, which is absolutely no customer service * Taking advantage of an elderly veteran and taking quite a large sum of money from his account every single month when there are still bugs And when he tries to call, they say oh he came out. Oh, they came out. No one has come out. A service call needs to be scheduled when he's there and when it can be seen that the spring is being done because there's no proof except for something left on a door that says somebody came out and they couldn't go inside to spray because someone's not home This is gotta be the worst I have ever seen of how a company does business I am appalled by how this human that I help is a veteran has been treated. I feel that he should get a complete and total refund like they promise if the bugs are not gone, there will be a complete and total refund. He can't even get a hold that I can't even get a hold of anybody to talk to so I guess we're gonna have to go there in person and I doubt anything would be even done then.

    they say no problem cancel within 30 days, I asked at least 3 people before I signed the agreement,…read morebut the amount of push back and hoop jumping they require upon cancellation they do NOT disclose up front.

    Rose Pest Solutions - Metro Detroit West

    Rose Pest Solutions - Metro Detroit West

    (1 review)

    Conversation #1: I called them because the condo association for my mother's condo uses this…read morecompany. My mother is a hoarder and when the tech Bruce went out it was wall to wall stuff. I called and talked with Bruce and had to argue and yell at him to get him to email me the prep sheets to get the condo ready for a heat treatment to kill bed bugs. Several times he said "I don't think the prep sheets will help" and "I don't do prep work". I managed to argue him into emailing the prep sheets which I then sent to the vendor cleaning out the condo. Bruce has quite the ego on him, and wanted to be at the condo telling the cleaning crew what they needed to do. Conversation #2: I called Rose Pest and again got Bruce. He must have recognized me based on my mother's address. He told me we could have a nice conversation or he would hang up on me if I was going to yell at him. Well, he was/is the one being fing unprofessional. So in this conversation, his ego again thought he should be at the condo telling the cleaning crew what to do. I told him his company could go out there in 5 or 6 days to look at the condo to see if it was ready for a heat treatment. He doesn't want to talk to my elderly mother. "I'm going to tell her, and then she tells someone else?" "Yes, her children, we talk to her. You can write it down on a piece of paper. She'll have the prep sheets and you can go over them with her." Bottom line, he is still focused on the hoard he saw and that it will never be removed for him to go in with large heat machines and fans to do a treatment. He finally said "Why are you so focused on the prep sheets?" I told him "I had to argue and yell at you to get the prep sheets. That was not good, not good." Then he says: "In a normal living situation they would be relevant." So if I say that in 5 days it should be a normal living situation, his ego doesn't hear it? How unprofessional! Reluctant to share prep sheets with a client! To repeatedly say "I don't do prep work" then in 2nd conversation, say "Oh I do prep work. If more prep work needs to be done I can do a quote". OMG! Fing amazing! So I tell him if more prep work needs to be done, he can give my mother a quote. Clean your home like you're moving out before hiring this company for a heat treatment. I hope you don't get Bruce.

    From the owner: At Rose Pest Solutions, we take pride in our rich history as the nation’s oldest pest management…read morecompany, originally founded as Rose Rat Exterminator Co. by Solomon Rose in 1860 in Cincinnati. Solomon was a pioneer in pest control, creating innovative products like a phosphorous paste and spray gun. We expanded significantly from the 1950s through the 1980s, acquiring several companies and unifying under the Rose name in 2004. Now led by the Ives family, we are dedicated to maintaining a reputation for professionalism and exceptional service to our clients. Our Home Service program offers year-round protection against common household pests, giving homeowners peace of mind.

    Vex Protect - pest_control - Updated May 2026

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