My wife's unfortunately getting imaging of her messed up back; I'm sure surgery is coming!‍read more

Amazing staff, super friendly and motivated they were able to explain everything in detail about…read morewhat was going to happen and what to expect they are tucked in the corner so if lost just follow the signs.

I love good customer service! I had the pleasure of speaking with Jill on the phone to set up an…read moreappointment. She qualified me quickly and fave me the first available options and were able to get me in same day. Once I arrived, Jill greeted me again and remembered speaking with me. The waiting area is very clean. I was pretty much in... And out in less than 30 minutes! I would definitely come back here if I needed too.

I was confused for a second the Yelp says honor and the building and Apple Maps says SMIL. Found…read moreout that SMIL absorbed some of honor healths imaging stuff. Great staff the building outside looks great. The inside is a little dated but could be an amazing location if the money and effort was put into it.

This past Saturday, I had an appointment to have both of my knees and both of my shoulders MRI'd…read more My appointment was at 11:20am. All of this leads up to several complaints. If you want someone to show up 30 min early, then make the appointment 30 min earlier. Fix your scheduling department. However, I had filled out all the paperwork online, like a good little patient, then there's no reason to show up 30 minutes early. I don't need 30 minutes to put on a gown. Next Carla the technician should be fired immediately! She stated that since I did not show up 30 minutes early that she didn't have the time to do all four MRI's. I showed up on time for my scheduled appointment. Then they kept me in the waiting room for 20 minutes. Then another 10 minutes to change and wait in the changing area to be told I was late and they didn't have the time to do all my scheduled MRI's. It sounds like Carla has a time management problem, not me. Why didn't you get me back there as soon as I walked in and not keep me waiting for 30 minutes. Carla has to be one of the rudest and egotistical technicians I've ever met. I was on time, you don't know how to manage your time. So now, if I expect to get the MRI on my left shoulder, which she refused to do, I will have to pay another copay of $100 just for that and make another appointment somewhere because I will never go anywhere where she is working. SMIL and Honor Health needs to do better. Remember that your main concern are your patients and not your employees attitudes.

If you are looking for a great thermography provider, you'll love De Novo Scan Thermography. I've…read moreused thermography for 15-20 years as a preventative tool for my health. I found the De Novo Scan website and read through a wealth of helpful information. It was very easy to set up an appointment online. I received an email confirmation in minutes and an appointment reminder the day of my scan...thanks for that. I met Tina who owns the business and performs the scans. Tina has excellent credentials and many years of thermography expertise. The office is very welcoming. The thermography scan room is comfortable and adorable. I felt well cared for by Tina. My scans will be read by a physician and I'll receive important information about my health In a few days. The price of thermography is out of pocket, but for me it's well worth the investment. The procedure is non-invasive which is a huge bonus. I looked for a thermography office closer to my home, but De Novo stood out and I happily drove the 20 miles to get there. Thanks so much De Novo Scans! I look forward to partnering with you on my health journey in the years to come.

This was my first breast health screening and I could not have felt more comfortable, Thermography…read moreis such a nice option for those of us looking for a safe and accurate alternative to the traditional mammogram screening. Tina, it's really professional and nice she answered all my questions. I would highly recommend her services to everyone.

In the past 3 months I have had X-rays on my lower back & hip, ultrasound & Ct scans on my neck &…read morethyroid. They were all kind, fast & professional. The check in staff was welcoming & always very helpful & caring. Setting up appts was fast & easy & wait time for my appts was less than 10 mins each time. I highly recommend them at Palm Valley -Goodyear Civic Ctr.

Usually, I'm really happy with most parts of banner imaging. But today I spent a half hour on the…read morephone with the trying to set up an appointment for them to tell me I needed to provide them more information than the already verified information that I had already given. I called back just to be placed on hold by someone else who never came back to assist me. was They need to get it together as their customer service is dwindling profusely!

Took excellent care of my mother. Magnet designation, and non-profit to boot. Great job HonorHealth!read more

I was seen before the start of my appointment…read more Staff were very professional and friendly. If you are a good patient and get your documents filled out before your appointment you should be seen quickly.

If I could leave a negative star, I would leave a -5! This is the worst place and medical company…read morewe've ever dealt with. If you have the option - please do yourself a favor and go elsewhere! The only reason we came here is because the doctor's office chose it. We had everything filled out prior to the appointment and my husband was called back on time BUT it went seriously downhill from there. He is a big man and the tech literally had him squeezed in so tight into the MRI machine then left the room when he became agitated and claustrophobic. He's had a couple before and NEVER had this kind of reaction or been treated this badly by the supposedly trained staff! He had to literally YELL and kick his feet and she said "you have to be in there for 15 minutes so you need to calm down" which just pissed him off even more! There was ZERO compassion! Isn't that why someone goes into the medical field? Unfortunately, he was so upset and traumatized that he didn't get her name. When she finally pulled him out, he needed help to get off the table due to the back injury which was the reason for the MRI in the first place, and she couldn't be bothered and just told him to use the railing on the side. This is the second attempt at getting the MRI because the corporate side of this company completely dropped the ball with getting the insurance authorization completed (their fault, not the insurance company's) so when he went in for the first time at another of their locations (the one at 4045 E Bell), the useless receptionist just said that since they didn't have the auth we could do self-pay! I have no idea how much that would have been but no, the auth was sent. They were incompetent and her attitude was terrible. No way could she have cared any less. So we had to reschedule at this Paradise Valley location. Shockingly, they were able to get the Xrays completed. There were at least 4 other patients while I waited for him who were complaining that they had been waiting for well over an hour for their appointments and again, the attitude from the staff was pathetic. Instead of realizing my husband could not fit into their machine and showing some compassion for the claustrophobic reaction, he got bad and pissy attitudes. Well, to say the least he doesn't take that kind of treatment well AT ALL. Now, we have to try a THIRD location out in Scottsdale in a week because they have an "open" MRI which apparently is a larger machine for people like him. This backs off the further treatment plan with the spinal doctor and delays any further medical help he may require. Thanks a lot, Simon Med (extreme sarcasm). You will NOT want to hear from me if the Scottsdale location is as bad as the other two we've tried to work with. Dana S.

Excellent care and compassion. All types of imaging. The staff is very professional, friendly and…read moreorganized. I usually can get a quick appointment and once there, do not have to wait long.

Great service. The office was very clean inside and had plenty of parking spots available. The reps…read morewere very helpful.

Try to contact via phone but can no longer call facility directly. Have to call a number that…read morekeeps rerouting to billing or scheduling & there service redirects you but never to anyone human. Showed at office & they were not friendly or helpful. Last 3 years had to call for results. Will not go back.

Worst experience!! Made an appointment for a breast ultrasound. I got a text messages with what the…read moreprice would be and in that text message it explains how it's an estimate. Get to my appointment and I only had to pay a little over $27. I thought awesome. Get a bill a month later wanting $ 546 and saying their not in network. I called and talk to 3 people including the director. Saying they can't believe this happened. The front desk should have caught that we don't take your insurance. I even checked and went to the website and on there they take it. Thought I did my job. Then the director tells me she's going to go over everything and send you a bill with the out of pocket pricing. Its been now 6 months and I just got a bill from a collection company for the Solis bill. This collection bill doesn't even have minus the money I paid that day. I just got off the phone with billing saying they are going to retract the bill in collections and minus the money and resend it in collections. Not send me the bill from them minus the money. Now I go to Smil and they make you feel so comfortable and safe there. They have compassion for there customers and don't rush you out the door. Whatever you do.. DO NOT GO TO SOLIS!!

Customer service is flawless Tech is on point…read moreBeautiful atmosphere very relaxed but the ambiance is quite serene very nice decor

Need to hire and train staff to stand up and greet patients as they enter, rather than hiding,…read morecrouched behind the front desk. Even after we began engaging with the front desk fellow, he was disengaged, he mumbled and seemed checked out. Called in advance to get pricing for MRI self pay and when we arrived the front desk staff informed us of a different price, which was $200 more than quoted a week ago. The lobby was dark, apparently trying to conserve on electricity. My husband was not sent any pre-imaging instructions and this is his first MRI. I brought my mother here twice before and both times it was a terrible experience from the front desk to the actual imaging. The staff seems to dislike being here. This will be our last time with Simon Med at the Biltmore Fashion Park.