Wish I could give it a - 0% biggest scammers and don't show…read moreany compassion to you or your baby. By the time I drove him to Purdue University ER small animal hospital and got the help he needed even they looked at the records and questioned Plainfield's staffs every move and decision just like I did besides 1 damn thing which was my 100% respectfully letting them know he would be receiving some SQ fluids due to severe dehydration and he's 10lbs....so the one thing the owner insisted on which these crooks charged almost $70 for the small SQ fluids. My first Pomeranian lived til 16 and I took her for over a year for Q Fluids 2x a week at vet in an amazing city Munster, IN and her and I would be in and out and 25 mins tops and it was $12-15. $70 for fluids is why so many poor owners and the poor pets suffer because they have no way of ever saving or helping their poor pet simply bc places like this only care about the $$ not your animals. It was so scary. And they put him on an antibiotics even though both blood work results he'd already had recently showed zero signs or symptoms of infection nor eating much at all nor drinking so he wouldn't even take it anyways but another way to have me pay more. Purdue ER said to not even give it to him bc it was 109% unnecessary. They also told me to put him on pain medication that come to find out it put him in more danger!!!! THIS PLACED SHOULD BE SHUT DOWN!

To start off I had been taking both of my dogs to a different vet for the past 12 years and over…read morethe past 6 years have been more and more frustrated with that vets office. I started using Animal Medical enter about a year ago for emergency visits and every time had a good to great experience. Yes expensive, but it was the same cost as most places for walk in emergency visits. In January I had brought my dogs in to my old vet after confirming the appointment that week to be told the appointments had been rescheduled, again! So I called Animal Medical Center and they were able to get my dogs seen together at the same time, on the day of the week I was available in a few weeks, not a month and a half. I was thrilled! Day off we got checked in and all the front of house staff was wonderful just during like the emergency visits. The wait was not long at all. The back of house staff were amazing. The vet tech that took all our information was incredible. Her name is Lauren and she took her time and actually listened to my concerns and made recommendations that might help my one dogs allergies, along with going over my concerns about both my dogs starting to get older, they will both be 13 this year. Lauren alone was enough to make me stay with this practice but it was not just her. All the other techs were so great not onto with us but with both dogs. The vet was kind, great with the dogs, and again something I did not even realize I felt was missing at my previous vet, she listened to my concerns and had recommendations to help ease my worries. I appreciated that they went over prices for everything after the vet saw the dogs but before the shots, nail trims, and bloodwork so you knew what you were getting into. I also got price quotes for a dental cleaning and X-rays and prices for everything while expensive compare with my previous vet and are better on some items. I am thrilled I finally got my butt in gear and switched feet offices and am beyond thrilled to be a client here.

I can't believe there aren't more people writing reviews to rave about Dr. Przywara! He is the…read moreabsolute best. Our dog partially tore her CCL last November so we scheduled a consult with Dr. Przywara. Right from the start we knew we were in great hands. He did his initial observation of our dog and then came to talk to my husband and I. He was so kind and reassuring, and he was INCREDIBLY thorough. He sat with us for over 45 minutes explaining the anatomy of a canine knee, the injury our dog had, the options to fix it, and answering any and all questions we had. He never pressured us into anything and helped to give us the information we needed to make the right decision. Although we tried a few nonsurgical therapeutic options first, we ultimately decided to do TPLO surgery in February in an effort to get our girl back to 100%. Dr. Przywara did a fantastic job. He and his whole surgical team kept us informed and gave very good and detailed instructions for recovery. They made a tough recovery so much easier. Our girl is now 9 weeks post TPLO and is almost back to 100%! At the end of our final recheck appointment when thanking Dr. Przywara for all of his work with us and Kona, he said "this is why I got into this profession - to help good dogs and good people." And THAT tells you everything you need to know - he's the exact kind of vet you want taking care of your dog!

Surgical team, A+. The internal medicine team has been really frustrating to work with for my pup…read morewith a chronic condition.

Great friendly service, they walk you thru all the details and costs, our Dog seemed very…read morecomfortable while being treated!

Wonderful. Because we have a very naughty beagle, we have been here several times. Excellent staff…read more Doc does not not try to upsell. I am jealous of my dog, who gets better health care than we do.

I brought in my black GSD, Apollo, because I was concerned about some unusual behavior he'd been…read moreshowing. I was worried not only about him, but also that the staff might be hesitant or uncomfortable handling him without taking extra precautions. Thankfully, it was the complete opposite. Dr. Greg Chernok and his team were fantastic with Apollo. They handled him with such care and confidence that he actually became comfortable enough to trust them--something I didn't expect at all. I really appreciated how well they were able to read the situation and avoid adding to his anxiety. It was clear they knew exactly how to approach him in a calm and reassuring way. Their professionalism and compassion immediately put me at ease and made me feel confident that Apollo was in good hands. They also took the time to clearly explain everything that was happening, which helped ease my own worries. I'm truly grateful for how patient and understanding they were with both Apollo and me.

we were trying to help our hamster in need, and the doctor we called told us that she can give us…read moreresources to help our hamster. Great help and thoughts for our hamster! :)

This is the second time I've taken a dog to VEG Oak Brook. The first time, I had excellent service,…read moreand my dog had great medical care. I ended up saving hundreds in medical costs, because the vet presented two treatment options; both were good for my dog, but one was much more expensive. I didn't feel pressured into choosing the pricier one. This time, my dog had a very unusual reaction to sedation once we left the office. We took him back, and they did two follow-up injections and administered iv fluids--at no extra charge. The reaction was not the vet's fault, they did a lot of extra care, and they didn't charge us for it. I very much appreciate that. Also, it's worth noting that the clinic triages each animal as they come in, making sure that the clinic tends to the sickest/most injured pets first. I value this approach; if my dog was in dire straights, I would want them to be seen right away. Plus, I don't mind waiting longer if my pet isn't in super-bad way, so other animals can get treatment quickly.

All of the patient care and waiting is done in one big room with all other animals and owners. It…read moreis loud and over stimulating for both animals and humans. They are very pushy about having as many tests at as high a cost as possible.

Very kind and insightful about what needed to be done about my dog's to blown ACL's . Presented me…read morewith cost and needed post op care. Got me in immediately but in the end I took my dog in to be euthanized. A sad day

I brought our newly acquired Akita in for a visit with surgery who decided we should run tests to…read morerule out cancer since Buddy had a torn ACL and a couple large lumps on his body. (We acquired him due to my daughter's father in law passing away suddenly). We found out he does have cancer in his arm we were referred to oncology who was able to do a biopsy that same day but then said Buddy needed to stay overnight due to it was the latter part of the day and Buddy was still groggy. I was really hoping for an answer today on the grade of the cancer since last time we had an answer in 2 days although they said it can take 10 or more. We are two days away from 7 days so hopefully the call will come soon. We have spent in excess of $5k in less than two weeks there so I am hoping Buddy's cancer stage is a priority. We really were not prepared for Buddy to spend the night as it was not even mentioned to us when they said they could do the biopsy same day but we want what is best for Buddy. The pending results will guide us whether to do radiation so we can do his TPLO or just make him comfortable until we have to make a difficult decision.

From the moment I made the first call through our dog's surgery and recovery, everyone at Aurora…read morewas fantastic. The receptionists, vet techs, doctors--all wonderful--professional, warm, welcoming--and all took the time to carefully explain every part of the process, from the first appointment, diagnosis, surgery, recovery, financing, etc. Dr. Peacock is everything you'd want your vet (or your own doctor) to be. He is a highly experienced surgeon--and doctors at that level often lack the "bedside manner" so crucial to clear communication and a healthy doctor/patient/patient's family relationship. Dr. Peacock dispelled all those concerns the moment he walked in the room. He is warm and down to earth. He was so helpful--examining our dog, explaining the issue and appropriate procedure--and answering all of our questions (some of which we likely asked more than once) with patience, kindness, and candor. I can't express enough how positive the entire experience was. Every single person made us feel comfortable, confident in our dog's care, and welcome. And our dog is good as new (so to speak!) Thank you, everyone at Aurora!

I brought my Great Dane to VCA Aurora Animal Hospital on 12/28 at approximately 5:15 PM during a…read moretrue medical emergency. My dog was experiencing severely labored breathing and post-surgical complications and urgently needed oxygen support. I was already hesitant to come here due to the overwhelming number of negative reviews, but the emergency hospital I normally use did not have oxygen available. I arrived in a state of panic with a dog who was visibly struggling to breathe. What I was met with was shockingly cold, dismissive, and unprofessional behavior from a young woman at the front desk who clearly had no interest in helping or even pretending to care. Instead of compassion or urgency, I was asked, "Have we seen you here before?" When I said no and explained the emergency, her only response was, "Well this is why we tell people to call before they come in. We're full and can't take your dog." I was so taken aback by the rudeness and lack of empathy that I walked out, placed my dog back in the car, and then returned inside to address how inappropriate her response had been given the severity of the situation. While I calmly voiced my discontent, the only response I received was a dismissive "Mmmmhmmmm, ok" repeated a few times. No apology. No acknowledgment. No concern. Nothing. I was absolutely floored. This wasn't a scheduling issue or a routine visit. This was a dog struggling to breathe. The lack of etiquette, professionalism, and basic human compassion was astounding and deeply upsetting, especially in what could have been my dog's final moments. This experience fully validated every negative thing I had heard about this organization. By contrast, Veterinary Emergency Group (VEG) in Naperville and Oak Brook, as well as THRIVE in Hoffman Estates, treated my dog with kindness, urgency, and genuine compassion over the following days. The difference was night and day. Those hospitals understood what emergency veterinary care is supposed to look like. VCA clearly does not. I will never bring an animal here again, and I will actively warn others to avoid this location. No pet owner should be subjected to additional emotional distress when they are already terrified for their animal's life. This was unacceptable, heartless, and profoundly disappointing.

Had a very good experience albeit under horrible circumstances. Staff were very considerate,…read morefriendly, and the care was exceptional. I highly recommend for an emergency situation.

extremely professional and caring for me and my Peanut. Affordable emergency pet care.read more

After two visits to a vet where we were told our dog was acting "normal" or that she needed…read moresurgery, we took her to Animal Emergency of Mokena. Without hesitation, they immediately took her blood and told us her organs were starting to fail and there was a high chance of no blockage. They were super efficient, caring, structured, and understood we're real people who need to be truthfully informed of our dogs health while also making us feel like we were in good hands. We ended up hospitalizing our dog and were able to call to check her status, visit if necessary and every time we did we were treated with patience and compassion. A week later our dog is acting like a puppy again (better than before), STRONGLY recommend.

I brought my dog in at 7:30 am. She poked her eye with a fence and I was hysterical! They told me…read morethey were closed! The sign and website says 8 am they close! They told me oh her tail is wagging this is not an emergency! Just bring her to your vet. It was heartless and they were still open!!!!

We've been taking our dog Maggie to Happy Puppy for both daycare and boarding for several years and…read morewe couldn't be happier with the experience. Kevin and his team are absolutely amazing. Communication is always easy, and they've been incredibly accommodating whenever we've needed anything. We are always greeted with smiles and it's clear the entire staff genuinely loves what they do. The biggest sign for us is Maggie herself--she gets excited the moment we pull up and can't wait to get out of the car and go inside. That says everything. When we travel, we have complete peace of mind knowing she's not just being taken care of, but truly being loved and spoiled. Highly recommend Happy Puppy to anyone looking for a place they can fully trust with their dog.

I love taking my pup Val to Happy Puppy!!! The team there is so kind, and I can tell they really…read morelove their jobs and I know my fur baby is in safe hands when she's there. Can't recommend it enough!!!