I brought in my kitty for his journey across the rainbow bridge. The staff were attentive, helpful…read moreand full of empathy. Given The circumstances, they did an incredible job allowing me to feel all the things without being rushed. They offer pets yummy treats and a cozy, quiet environment. Couldn't be more pleased with the level of service here.

Wish I could give it a - 0% biggest scammers and don't show…read moreany compassion to you or your baby. By the time I drove him to Purdue University ER small animal hospital and got the help he needed even they looked at the records and questioned Plainfield's staffs every move and decision just like I did besides 1 damn thing which was my 100% respectfully letting them know he would be receiving some SQ fluids due to severe dehydration and he's 10lbs....so the one thing the owner insisted on which these crooks charged almost $70 for the small SQ fluids. My first Pomeranian lived til 16 and I took her for over a year for Q Fluids 2x a week at vet in an amazing city Munster, IN and her and I would be in and out and 25 mins tops and it was $12-15. $70 for fluids is why so many poor owners and the poor pets suffer because they have no way of ever saving or helping their poor pet simply bc places like this only care about the $$ not your animals. It was so scary. And they put him on an antibiotics even though both blood work results he'd already had recently showed zero signs or symptoms of infection nor eating much at all nor drinking so he wouldn't even take it anyways but another way to have me pay more. Purdue ER said to not even give it to him bc it was 109% unnecessary. They also told me to put him on pain medication that come to find out it put him in more danger!!!! THIS PLACED SHOULD BE SHUT DOWN!

VCA Arboretum in Downers Grove continues to prove why they're the only emergency vet hospital I…read moretrust with my pets. Even on a packed July 4th, when emotions were high and the waiting room was full, the team treated us with genuine care and patience. Lindsay, our Vet Tech, guided us through a frightening moment with such calm compassion that it made all the difference. She didn't rush us, didn't brush off our concerns -- she took the time to explain what was happening and made sure our puppies felt safe and comforted. Sherry also stepped in with incredibly helpful knowledge about keeping our puppies healthy moving forward. She offered practical advice, real insight, and made sure we understood every option available. What stands out most is how much they care. I've been coming here for years with all my pets' emergencies, and this visit reaffirmed it: if I ever need an emergency vet hospital, without question, it will always be VCA Arboretum.

I can't believe there aren't more people writing reviews to rave about Dr. Przywara! He is the…read moreabsolute best. Our dog partially tore her CCL last November so we scheduled a consult with Dr. Przywara. Right from the start we knew we were in great hands. He did his initial observation of our dog and then came to talk to my husband and I. He was so kind and reassuring, and he was INCREDIBLY thorough. He sat with us for over 45 minutes explaining the anatomy of a canine knee, the injury our dog had, the options to fix it, and answering any and all questions we had. He never pressured us into anything and helped to give us the information we needed to make the right decision. Although we tried a few nonsurgical therapeutic options first, we ultimately decided to do TPLO surgery in February in an effort to get our girl back to 100%. Dr. Przywara did a fantastic job. He and his whole surgical team kept us informed and gave very good and detailed instructions for recovery. They made a tough recovery so much easier. Our girl is now 9 weeks post TPLO and is almost back to 100%! At the end of our final recheck appointment when thanking Dr. Przywara for all of his work with us and Kona, he said "this is why I got into this profession - to help good dogs and good people." And THAT tells you everything you need to know - he's the exact kind of vet you want taking care of your dog!

Great friendly service, they walk you thru all the details and costs, our Dog seemed very…read morecomfortable while being treated!

I brought my German shepherd here. She does not do well at the vet & has to be muzzled. Everyone…read morewas so amazing here. They took everything slowly at her pace & we're very sweet with her the entire time. It's by far my best experience at any veterinary hosptial.

I came here last night with my very senior dog Sasha, because she'd been having persistent GI…read moreissues that were pretty severe for her. I called ahead of time to check on pricing for the exam, etc., and one of the Vets answered and was so kind and patient while I explained what was going on. She reassured me they would walk me through a treatment plan we could handle after I brought her in. When I got there, I was met with the warmest, kind, helpful energy from every single person who worked there. From the person who did our intake, to the techs who did her initial vitals and administered her IV later on, (and cleaned up her mess on the way out - TY) to the Vet herself, I felt more than comfortable that they had my girls best interest in mind but were also realistic with what I could spend and how far we wanted to go with her care considering that she's 15.5 years old. After the vet examined her, I was sent a quote via email I could approve via my phone, and while I paid cash, they have an instant link you can pay for your services via credit card through email as well, which I found amazingly efficient and made what I was spending and what was included crystal clear so there was no anxiety about hidden costs. (I also found this place to be INCREDIBLY reasonable in their pricing compared to the other Vets I've gone to in the city). Special shoutout to the tech with the amazing mustache and the woman who administered her IV.... He was down on the floor, with my pup's head in his lap, petting her and saying the sweetest, most reassuring things while the other tech also just gave her such praise that we got some little exhausted tail wags out of her during what couldn't have been a comfortable process. It was just what we both needed in that moment, so thank you both so, so much. I was calm but pretty emotional, and I just felt safe coming here and would 100% come here again if needed, and recommend that anyone facing something like this with their fur baby come here too. The entire experience was quick, efficient, and again.... the kindness and genuine love they showed my baby was all I needed to know to feel comforted during a stressful moment. Happy to report the treatment she received has dramatically improved her condition in just a day, so overall it was a 10/10 experience.

Well unfortunately our dog needed emergency care, but fortunately we received excellent care again…read moreat VEG. Similar to our previous experience we were greeted the moment we walked in and the vet techs and nurse were so calm and empathetic. They not only treated our little cockapoo with compassion, but as too! They explained everything to us throughout the process. There are not words to describe the level of service they provide, it is amazing during difficult situatuons. Thank you VEG!

Wow. Just wow. From…read morethe first phone call to when I left their facility, because our fosters rescue refused service, the team was amazing. I called extremely concerned that our 5 week old foster was not well and explained that the rescue was closed (it was 12 am) but the puppy seemed to be rapidly deteriorating health wise. Given we have no medical say over a foster, I was panicked. They assured me that we would figure it out together and to get there as soon as possible, ending the call with "please drive safe", showing their true compassion. They greeted us at the door and immediately got us in front of Dr Wayward (who was so kind, caring and a sincere person). They checked his vitals and rushed him into an oxygen chamber since his breathing was so poor. I sat panicked trying to find a way to connect with the rescue. Even after finding their information, I was there for over two hours and although I was scared, Ashley didn't let me feel alone in the situation. She sat with me and chatted to help calm me. It was like I was talking to a close friend but she was just a deeply genuine animal lover like I am, so we connected. You can tell everyone there cares so deeply for the loved ones you bring in. They helped me to advocate for the puppy to the rescue when they denied service/ they told me to take him home. They were able to relay the seriousness of the situation to a person who seemed like they were in over their heads at the rescue. They transferred our information and condition to the Buffalo Grove Veg ER so that he could remain on oxygen (instead of going home with me) from 3 am to the time the rescue opened at 630 am. Unfortunately, after so much hard work and attention, the rescue decided to euthanize that sweet little 5 week old puppy but I know his last few hours would have been so much more miserable without the team at VEG ER and VEG Buffalo grove (the rescues partner location- also phenomenal but that review won't come until all of the puppies are healthy, safe and adopted). I never want anyone to have a medical emergency for their pet but if you do, please trust their team to help you. Sorry this was so long but I truly hope the team working on the night of 8/16 // morning of 8/17 see this and know my immense gratitude. A special thank you to Dr Wayward and Ashley.

Staff was the best! The vet and vet tech kept us informed and calm. Front desk person was so nice…read more This was our first time at Veg. We lost Kieser to a tumor that burst that day. Veg ER did an amazing job to make this day better than it could have been. Thank you to all that work at the Naperville location.

Thank you for examining our baby so quickly and for making us feel at ease. Dr. Walsh was kind,…read moreprofessional, and very easy to talk to. She took the time to answer all of our questions and addressed every concern we had with patience and compassion. We truly appreciate the excellent care. Thank you!

Doctor Nearing was super helpful and explained everything very well. We were there twice in one day…read moreand they got us out as soon as possible both times. We brought our cat, Snuggles, in because she was vomiting a lot. The vet techs and nurses took great care of her and did everything they could to make her comfortable and feel better. They were upfront about pricing and responded promptly to our pet insurance reaching out for records. Snuggles is feeling much better!

VCA Aurora Animal Hospital, Fantastic, Helpful and Extremely Caring Staff all around! From the…read morefront desks, to the techs, to the Doctors/Surgeons, etc. very knowledgeable and they all wear their hearts on their sleeves. Recently our boy Finn dislocated his hip and needed surgery to fix it. We called every VCA around and everyone was booked, it was also a Saturday so that was understandable. Aurora was the last VCA on our list because it's an hour and a half southeast of our home. So we called to see if we could get him in, we were told yes but it was a 2-3 hour wait because they were packed as well. We waited because our Finn is worth the wait. Finn got in to see a doctor, they ran all of their tests/X-rays and kept us informed every step of the way. We eventually got into a room and were given the results along with all the options and costs, they were very professional and informative. We decided to wait until Monday to make an appointment for surgery, otherwise we would have had to pay the "weekend fees/rates. We called Monday to schedule an appointment for surgery. Surgery was scheduled for Tuesday. Tuesday morning we dropped off Finn and his food; we were told they would call us before and after surgery and again before bedtime, and they did. We arrived Wednesday afternoon to pick Finn up and we were given all of his paperwork and meds, then we instructed on what to look out for during the healing process and how to use his meds and to call if we needed anything and to schedule an appointment with our VCA for a follow up. From beginning to end Aurora Animal Hospital crushed it!, Knocked it out of the park!, and exceeded our expectations!!!! Great Job Aurora VCA Staff and Thank You!! Finn is doing great and on his way to being our energetic, happy boy again!! We Love VCA!!!!!!!!

From the moment I made the first call through our dog's surgery and recovery, everyone at Aurora…read morewas fantastic. The receptionists, vet techs, doctors--all wonderful--professional, warm, welcoming--and all took the time to carefully explain every part of the process, from the first appointment, diagnosis, surgery, recovery, financing, etc. Dr. Peacock is everything you'd want your vet (or your own doctor) to be. He is a highly experienced surgeon--and doctors at that level often lack the "bedside manner" so crucial to clear communication and a healthy doctor/patient/patient's family relationship. Dr. Peacock dispelled all those concerns the moment he walked in the room. He is warm and down to earth. He was so helpful--examining our dog, explaining the issue and appropriate procedure--and answering all of our questions (some of which we likely asked more than once) with patience, kindness, and candor. I can't express enough how positive the entire experience was. Every single person made us feel comfortable, confident in our dog's care, and welcome. And our dog is good as new (so to speak!) Thank you, everyone at Aurora!

extremely professional and caring for me and my Peanut. Affordable emergency pet care.read more

Had a very good experience albeit under horrible circumstances. Staff were very considerate,…read morefriendly, and the care was exceptional. I highly recommend for an emergency situation.

Vet offices, especially emergency vets, get a tough break on their reviews. People who have bad…read moreexperiences are more likely to be emotional and want to vent in a review, which isn't unexpected or wrong necessarily, but you do have to read all the reviews and make an educated decision. Every hospital, pet or human, has patients who don't make it through. I ordinarily take my cat to Premier in emergencies, but on Juneteenth they were overwhelmed and couldn't see me until later that night. They provided a list of other area emergency vets and Mokena was the nearest so I went straight there. They aren't 24 hours and it's a small place so upon arrival you have to call and they will put you in the queue. Wally was in pain and feeling poorly, so wasn't very cooperative, but they made it work and got blood for testing. Dr Soumar saw him for the exam and said the blood test revealed most likely he had pancreatitis. They sent everything to my awesome regular vet, who I was able to schedule with the next day. My vet did another test and agreed with the pancreatitis diagnosis. Wally was fine after a couple days of special care, feeding wet food with a kitten syringe to prevent dehydration and lipidosis. Everyone here was professional and thorough. Dr. Soumar was very kind and explained everything very thoroughly. I will probably continue going to Premier as they are much closer to me, 24 hours, and have a larger office, but I'd absolutely bring my pet back to Mokena when necessary!

What this place did?!? Words cannot describe. They listened to me when a regular vet literally…read moreonly a few days prior dismissed half of his symptoms as something else and put my baby on a diet which lead to him having the er visit he did. I'm livid at his regular vet and decided to find a new vet. The er ran the tests that should have been done and diagnosed him diabetic. Got him started on medication and three shots in, he's returning to normal.

Always a great experience at Happy Puppy - we've been bringing our dog there for a few years now…read more My dog is always super excited to go, and falls asleep in the car on the way home - he's so tuckered out from playing. The owner, Kevin, and everyone who works there is extremely nice, and easy to deal with - it's always a pleasure. Highly recommend!!!

I love taking my pup Val to Happy Puppy!!! The team there is so kind, and I can tell they really…read morelove their jobs and I know my fur baby is in safe hands when she's there. Can't recommend it enough!!!