I had been to this location years before when it first opened and the staff there at that time was limited in knowledge on rabbits, but they did their best and I was very grateful that they got my bunny through the night. This time they were much more confident with helping my rabbit and definitely got him back on track, thank God, because it was Sat night and his vet didn't open until Monday. I'm so grateful ! I can't tell you how much of a comfort it is to have a place that's open 24 hours for pet emergencies. Bless you! Rebecca and Dr. Herzhoff were great; Rebecca was so caring and just was a giant relief to calm me down when I was so panicked. She's an absolute asset to your business and obviously loves her job. Dr. Herzhoff was super kind and careful towards my rabbit and did a great job explaining everything. She was also very kind and helpful over the phone when I called back with questions. I'm so grateful these two were there when I arrived with my bunny. They're an absolute blessing. read more

Wow. Just wow. From the first phone call to when I left their facility, because our fosters rescue refused service, the team was amazing. I called extremely concerned that our 5 week old foster was not well and explained that the rescue was closed (it was 12 am) but the puppy seemed to be rapidly deteriorating health wise. Given we have no medical say over a foster, I was panicked. They assured me that we would figure it out together and to get there as soon as possible, ending the call with "please drive safe", showing their true compassion. They greeted us at the door and immediately got us in front of Dr Hayward (who was so kind, caring and a sincere person). They checked his vitals and rushed him into an oxygen chamber since his breathing was so poor. I sat panicked trying to find a way to connect with the rescue. Even after finding their information, I was there for over two hours and although I was scared, Ashley didn't let me feel alone in the situation. She sat with me and chatted to help calm me. It was like I was talking to a close friend but she was just a deeply genuine animal lover like I am, so we connected. You can tell everyone there cares so deeply for the loved ones you bring in. They helped me to advocate for the puppy to the rescue when they denied service/ they told me to take him home. They were able to relay the seriousness of the situation to a person who seemed like they were in over their heads at the rescue. They transferred our information and condition to the Buffalo Grove Veg ER so that he could remain on oxygen (instead of going home with me) from 3 am to the time the rescue opened at 630 am. Unfortunately, after so much hard work and attention, the rescue decided to euthanize that sweet little 5 week old puppy but I know his last few hours would have been so much more miserable without the team at VEG ER and VEG Buffalo grove (the rescues partner location- also phenomenal but that review won't come until all of the puppies are healthy, safe and adopted). I never want anyone to have a medical emergency for their pet but if you do, please trust their team to help you. Sorry this was so long but I truly hope the team working on the night of 8/16 // morning of 8/17 see this and know my immense gratitude. A special thank you to Dr Hayward and Ashley. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Oak Brook, Illinois

This place very slow. I waited for 3 hours. I will never go back there again. Go to another location. Oakbrook avoid.

Staff was the best! The vet and vet tech kept us informed and calm. Front desk person was so nice. This was our first time at Veg. We lost Kieser to a tumor that burst that day. Veg ER did an amazing job to make this day better than it could have been. Thank you to all that work at the Naperville location. read more

My wife and I had our 1st experience with them. We took our sick poodle fur baby and they attended to us with tender care and honesty. We will be back. read more

My English bulldog had an infected anal gland. The wait was long but expected at a pet emergency hospital. The doctor and nurses took good care of his condition. They were polite, knowledgeable and professional. They kept me at ease and always asked if I was okay and needed something. I highly recommend VEG if your pet needs immediate care. read more

We visited the Veterinary Emergency Group (VEG) on Feb. 9th at midnight. Where Ava, our six-pound, eight-year-old Affenpincher, was treated like a Queen. Dr. Cowin diagnosed Ava with a UTI, enlarged heart, and constipation. Ava was given antibiotics and probiotics for her UTI and constipation. She'll be on the mend soon. Everybody at VEG was kind, accommodating, and compassionate, reassured us that everything would be alright, and treated us as if we were their first and only patient that day. In the unfortunate event we need to visit an emergency room for our fur babies, we'll return. I highly recommend VEG. Kugdos. read more

VEG ER for Pets - Ava - Emergency Pet Hospital Near Me - Oak Brook, Illinois

See all

These folks are super good with pets and their owners! My little guy (Bob, a Yorkie) was really sick and they wasted no time getting him better! He got sick again, and a different set of techs and doctors, and again, so helpful. Bob and I were there about 3 days/2 nights and he was loved on and well taken care of along with me. I would not go anywhere else for my Bob's emergency reasons! They need 6 stars!​ read more

This is one of those places where you absolutely do not want to go to, but when you do to you're in a highly sensitive and emotional state. VEG does a fantastic job making the experience as positive as possible given the situation. read more

This is the second time I've taken a dog to VEG Oak Brook. The first time, I had excellent service, and my dog had great medical care. I ended up saving hundreds in medical costs, because the vet presented two treatment options; both were good for my dog, but one was much more expensive. I didn't feel pressured into choosing the pricier one. This time, my dog had a very unusual reaction to sedation once we left the office. We took him back, and they did two follow-up injections and administered iv fluids--at no extra charge. The reaction was not the vet's fault, they did a lot of extra care, and they didn't charge us for it. I very much appreciate that. Also, it's worth noting that the clinic triages each animal as they come in, making sure that the clinic tends to the sickest/most injured pets first. I value this approach; if my dog was in dire straights, I would want them to be seen right away. Plus, I don't mind waiting longer if my pet isn't in super-bad way, so other animals can get treatment quickly. read more

This was our first time at VEG in Oakbrook and they took great care of my older dog, Sven. He wasn't eating, listless, and not acting right. I like the concept of open treatment areas where you can be with your pet all the time and you don't feel so isolated waiting. It was a long wait but that's because they get alot of urgent animals coming in so we expected that. Kim and Kelly were amazing, they both took great care of sven and treated him like he was their own. Kim is def the standout of our visit there. It was expensive but seeing as it was an emergency clinic, it wasn't a surprise at all. Would def go again if we had a pet that needed urgent treatment. read more

All of the patient care and waiting is done in one big room with all other animals and owners. It is loud and over stimulating for both animals and humans. They are very pushy about having as many tests at as high a cost as possible. read more

I had to put my bunny down on 4th of July. I was a walk in and they still got me in right away. The staff was so caring and handled everything so respectfully. I got alone time with my baby, they handled payments before hand so i wouldn't have to worry about it after, i got paw and nose prints for free, and at the end they let me out the back so nobody would see me cry. A couple of days later, i got a hand written card with sweet messages from the staff. This place is the best. read more

I brought our little Chihuahua (Sugar) in for an emergency. The staff immediately attended to Sugar and went to work. They conducted blood tests and X-rays to try and determine what was wrong with her. Due to her condition it was suggested that "Sugar" stay overnight in their care, where they could monitor her and continue her IV re-hydration and Meds. With a heavy heart I had to leave her in their care. The staff said I and my wife could come at any time and visit her. We purposely stayed away so we wouldn't further add to her anxiety if she saw us, before they were ready to release her. Around 830 pm we just couldn't stay away any longer and came back to the facility. We wanted to check on her, but didn't want to upset her if she saw us. The staff was so kind and put a video camera on her and let us view her remotely. This was, in our opinion, so above and beyond that it made such a positive impression on us. In crisis, sometimes the little things mean the most. I also noticed the same Doctor was still there from when I initially arrived at 800 AM, what dedication!. And I'd add, she was informative and kind and truly caring throughout our experience. We stayed and At 11PM we received great news; Sugar had stabilized and we could take her home! She wouldn't have to stay the night. We took her home with instructions and meds shortly thereafter. Since we had pre-paid for the overnight, we were informed that they would rebate us back the unused portion of our initial payment. I mean who does that?! We couldn't be happier in how our "Sugar" was attended to and the kindness and sincere concern we received from the entire staff. From the receptionist, to the Nurses and the attending Doctors. All of you really do Gods work and we thank you. God bless you all. Sincerely, Frank and Tammy Siciliano read more

VEG is excellent. We brought our dog there. Dr Evens and her staff we're helpful and caring. Dr Even's explained everything they were doing to help our dog. She explained the options and the treatments. We didn't feel rushed. We had to make a hard decision. In the end the whole staff was very compassionate The clinic is clean, everyone was friendly. I hope we will never have to use them again but I am happy they were there. Lori L read more

Our sweet little Chihuahua fell ill after 14 years with us. We Googled an emergency vet at 8:00pm and this vet popped up. The Vet and her staff were just amazing at a time when my family and I were in great distress. I would highly recommend this office. read more

It's been about two weeks now, I'm still waiting for the director or who ever is in charge to "call me back"regarding the full refund for the wrongful services that were provided. read more

See all

They're professional and fast at diagnosing and treating. Empathic also. They're expensive but any ER is.

A little over a month ago my dog got sick for about 5 days straight. Since it progressively got worse (and I couldn't get a same day visit with my vet) I went ahead and brought him in just in case was something serious. Disclaimer: first time dog owner as an adult - also, I'm SO glad I got pet insurance right away! When you walk into the ER area it's a huge open room with tables and a few private rooms. Staff is walking around and always available. We were taken in immediately and assessed by the staff and a vet came over right away after. Shortly after the exams I received a text with all of the recommended treatment options and a cost breakdown (you can also pay online there as well). It's an emergency visit so of course it's pricy and I was expecting that. Had a few questions and was able to get them answered quickly. Within a little over an hour they did a few exams on my dog, X-rays, gave me the results from the X-rays after being interpreted, gave my dog fluids and an anti-nausea medication, took blood and got the results back and did a quick ultrasound. I also got the supplements I needed for my dog there. So EXTREMELY fast turn around time for everything! Unfortunately, they couldn't figure out what exactly was wrong with my dog but luckily, within a few days afterwards, he did start to get better. They also sent all the notes from the visit to our vet's office so I didn't have to go over anything when I had to follow up. Overall, I felt like my dog was well taken care of and thought the staff did a great job. Very efficient and thorough. read more

Waited on hold for over 15 minutes. Hung up. Called back. Told no doctor was available. My dog might be dying but his group won't pick up the phone. Do not recommend. Waste of time. Apparently don't care of your dog dies. read more

I have never seen a place like this before. We were able to be with our wounded pet for the entire visit to the ER, see all the procedures, and comfort him the entire time. There was a waiting room too with snacks and drinks. And every staff member and the vet herself were so caring and patient. Humans and pets alike were cared for. The vibe among the staff was truly collaborative and respectful. Amazing. read more

08/24/2025, ~3:30 PM - Brought 7-month-old puppy to Veterinary Emergency Group. Paid $205 upfront for diagnostics. Puppy found to be ill and in distress. Required to pay additional invoices ($416, $158, $719.03) before further tests were performed. No diagnosis provided. At ~11:00 PM, sent home with sick puppy. At 2:30 AM, returned when puppy stopped breathing. Staff put us in the euthanization room where there was chocolate ( give your puppy their last kiss) a book ( say your last goodbye) & within minutes presented only three options: (1) pay $6,000-$10,000 upfront for treatment, (2) euthanize for $450, or (3) surrender to Small Hands, NFP. The nurse who is now the foster mom to my dog is the same nurse who brought us the number and paperwork to this cruel organization. Under distress, I surrendered the puppy after being assured I could receive updates and potentially reclaim her. After Surrender: Puppy immediately received blood transfusion and surgery( blood was provided by the same nurses dog who handed us the paper work to surrender our puppy) Updates limited to Facebook, despite assurances otherwise. When I attempted to pay outstanding invoices within 4-hours to reclaim my puppy, both the ER and Small Hands gave conflicting information and denied access. Veterinary Emergency Group refused to provide me with copies of the documents I signed, instructing me to obtain them from Small Hands organization Only after posting publicly did the ER manager call to say invoices were voided, yet Small Hands continues to withhold my puppy. Please see screen shots of the conversation from Small Hands- who not only called us ignorant but said we should have euthanized our puppy. I am the one blue where I was given false hope and today when I asked for an update I was given this cruel nasty response. read more

See all

Thank you for the staff at VEG ER in Oakbrook. I had to have my guinea pig euthanized this week at your location. Every employee that I encountered said they were sorry and were empathetic that I had to put her down. They made a very difficult process a lot more bearable . And I received a wonderful card signed by at least nine people employees. Thank you again and I highly recommend your business. read more

Came in on Christmas because I gave my pup some bones to chew on and I was worried when she swallowed some pieces. Dr.Chan was super sweet and reassuring! Definitely recommend. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Oak Brook, Illinois

These people are THE BEST! They were busy with an emergency and our wait time was long. But, they made sure our puppy was ok and were very attentive; as much as time permitted. On our next visit we were the only people there and got 'The Royal Treatment' with several people helping our pup. HIGHLY recommend them. read more

Extremely friendly staff. Quick service. Very clean. Convenient location. Honest estimate. Highly recommended.

Brought my dog this morning after a long night with her. Answered my call quickly, and got me set to bring her in. Very efficient, clean and friendly staff. Doctor Corwin was clear in explanation and guidance. Hopefully I don't need them again soon but would recommend. read more

This was the best emergency vet experience I have ever had. The team was kind, knowledgeable, and continued to ask if we needed anything like snacks or water as we waited. I hope I don't need an emergency vet again, but if I do I will certainly come back here! read more

Could not have asked for a better team to help my dog while dealing with such a traumatic, frightening experience. My dog had two seizures for the first time ever. After the first seizure, they recommended hospitalizing him, but I elected to bring him home for comfort and cost, and bring him back if there's a second seizure. They weren't pushy or judgemental whatsoever with my decision to bring him home, which can be commonly experienced at other vets. He had a second seizure and was brought back to be hospitalized and they were incredibly kind and caring throughout the entire process. I was bawling my eyes out the first time I came in and everyone was comforting while allowing space, it was the perfect medium. They allowed me to stay as long as I wanted and told me to come back anytime to visit, even offered to let me sleep on the couch next to him so he wouldn't be alone. They asked if my dog had food allergies so they could give him treats and were very diligent about avoiding his extensive food allergies, which I really appreciate. My dog LOVES going on walks but when I came to visit and walk him during his 24 hr hospitalization, he would go for a short walk then stubbornly wait at the door to go back inside the vet office lol that's how I know they treated him well!!! The doctors were very helpful with all my questions and helped me find a neurologist, one went out of her way to make some calls to find an appointment for me and more. All the doctors and staff are so so so incredibly compassionate and hardworking. Can't imagine the emotional and mental toll working in this field, major props to them. It takes good hearted people for this work. I wish people would never need veterinary emergencies but if it happens, I would wholeheartedly trust and recommend coming to this VEG clinic. Thank you for everything, VEG staff! read more

Great experience. Very passionate and professional care. I would highly recommend this hospital the staff and doctor were pleasant and made me feel comfortable and treated my dog with care. Best experience I've ever had at any animal hospital. I liked that they allow your pet to be with you during the entire process and keep you well informed. Although the wait was a little long that's expected at an emergency ER hospital. Even with the rush of pets coming in to be seen I didn't feel rushed once it was our turn for attention and treatment. read more

BEAT SERVICE EVER! We came in with our doggie wrapped up & as we pulled in- the front desk lady didn't hesitate and brought back our dog to get checked out. Typically in other locations they have you check in and wait for any sort of service. I truly did love the fact that they rushed all of the help. Plenty of staff working, all of them extremely helpful, kind, friendly and knowledgeable. It is a very open concept, so you will see other animals getting treated. Thank you all for the amazing help read more

VEG ER for Pets - Front of the building. - Emergency Pet Hospital Near Me - Oak Brook, Illinois

See all

Unfortunately we had to bring our beagle in as he was very sick. From the moment we walked in the staff at VEG Oak Brook were compassionate, professional, and empathetic. Their medical treatment was prompt and comprehensive. We had our own private room to stay with him overnight while he was getting an IV. Despite their best efforts our beagle's condition didn't improve and bloodwork indicated he was septic. Our worst fears were realized in that our time with our beloved companion were coming to an end. This is a terrible feeling that I wish no one would have to experience, but unfortunately we all will be in this moment one day. When this unfortunate moment comes for your pet, I strongly recommend that you go to the best ER around at VEG Oak Brook. Thanks VEG Oak Brook for treating our little guy with dignity and compassionate care! read more

The staff here is the best I've ever encountered. They're incredibly friendly and would highly recommend this place to anyone. You can even stay with your pet the entire time. The establishment exudes a professional and immaculate atmosphere. If you ever find yourself in an emergency, don't hesitate to come here. read more

This is the best place to bring your sick pet, they are kind and compassionate. My dog had pneumonia and they went above and beyond to not stress him out while they were treating him. I could watch the treatment and even helped with holding during the exam. I believe they are more reasonably priced than other 24 hour facilities. Give them a try, they will not disappoint. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Oak Brook, Illinois

Dr Kowalczyk was especially helpful with our dogs alergic reaction and after hour hives. Joey loved the entire friendly staff and open concept treatment style where they come to you in a big room with the eqpt. Reasonable prices too. Thank you. We hope to never be back but if we have a dog emergency we will go here read more

We are watching our daughter's dog for the summer. He had been licking his butt a lot, and I noticed he licked the fur off. For 2 days he was having trouble pooping, and it seemed he was in pain. I contacted VEG early Saturday morning, and got the poor fellow right over there. They saw him right away - no waiting around. He has an abscessed anal gland - which they drained. He is on antibiotics and doing much better. The staff and doctor were extremely supportive. It is great that I was able to stay with him until they did the procedure - that he wasn't carted off to a room somewhere out of sight. Our little guy is doing much, much better. read more

Beware stay far away my cat is deceased because of these horrible people even though sorry for your loss note was unpersonalized and didn't even mention any of our names. The doctor or whatever it's called is ignorant and doesn't really know much about different types of deathly diseases read more

So professional, kind, knowledgeable, and efficient. Absolutely recommend. Every single person we interacted with was the absolute best. Thank you! read more

my very first visit i was only there to get my puppy's nails clipped. The customer service and the love they have for animals made me return! Dr. Belshe treated my pup, played with him, answered all my questions and dedicated undivided time to me without rushing! that meant she cared definitely would recommend read more

VEG ER for Pets - He's doing better! - Emergency Pet Hospital Near Me - Oak Brook, Illinois

Overall, my experience at VEG was very good compared to visits at other emergency vets. What differentiates VEG was the open triage area which ensured absolute transparency into not only the available staff but into the other cases the staff was dealing with at the time you're there. This seems to have the effect of ensuring those that are in there know how long they'll be waiting and why. In my case, I brought in a dog with symptoms of a UTI and, while there, family members of much sicker dogs, a chicken, a guinea pig, etc. came and went, and I absolutely understood when I had to wait. This said, though a busy area, the time spent there was not long considering. They have an effective and immediate triage system and a transparent diagnosis/treatment/expense system that ensures that you're not blindsided. They also seem to be attentive to both the patient and the caregiver - making sure someone regularly makes rounds to see if anyone needs water or snacks. While this last detail is unimportant relative to the quality of care of one's pet, it does differentiate them. Whether the costs are more expenses relative to other emergency vets, I don't know for sure, but having had to bring my elderly dog into another place last year who required critical care and ultimately passed away ... at a cost of almost $3k ... I would say that it's comparable. I do have pet insurance and when I submit a claim, I'll know whether their cost is outside of norm. The only reason I gave four stars and not five is that the person who administered shots to my dog seemed not only inexperienced but lacked confidence. As a result, the positioning was very awkward, my dog (and I) was stressed, and I believe they weren't administered very well based upon my dog's whelps. (I go with her to my regular vet and she doesn't react similarly to shots, however I'm not sure she's received an intravenous shot like these either, so I understand they're trickier.) This said, just a heads up to VEG that they could makes these less stressful/painful maybe with a more skilled person administering and being more conscientious of better positioning with the dog. All this said, if faced with another emergency situation, I'd likely return. But let's hope there's no reason to! read more