Very kind and insightful about what needed to be done about my dog's to blown ACL's . Presented me…read morewith cost and needed post op care. Got me in immediately but in the end I took my dog in to be euthanized. A sad day

I brought our newly acquired Akita in for a visit with surgery who decided we should run tests to…read morerule out cancer since Buddy had a torn ACL and a couple large lumps on his body. (We acquired him due to my daughter's father in law passing away suddenly). We found out he does have cancer in his arm we were referred to oncology who was able to do a biopsy that same day but then said Buddy needed to stay overnight due to it was the latter part of the day and Buddy was still groggy. I was really hoping for an answer today on the grade of the cancer since last time we had an answer in 2 days although they said it can take 10 or more. We are two days away from 7 days so hopefully the call will come soon. We have spent in excess of $5k in less than two weeks there so I am hoping Buddy's cancer stage is a priority. We really were not prepared for Buddy to spend the night as it was not even mentioned to us when they said they could do the biopsy same day but we want what is best for Buddy. The pending results will guide us whether to do radiation so we can do his TPLO or just make him comfortable until we have to make a difficult decision.

I brought my dog in twice in two weeks for the same symptoms of gagging and licking concrete. The…read morefirst time, they discovered that she had swallowed a piece of glass, which they carefully removed. The vet tech Farrah and Dr. Stewart were wonderful. They kept me informed at every step of the process, outlined treatment options and costs, and were compassionate and efficient. The second time, she had similar gagging symptoms but it turned out to be just gas. This time Dr. Abby Byrd took care of her, but she and the tech were equally kind and helpful.

Golf Rose Animal Hospital took wonderful care of our cat during a rather stressful and upsetting…read moreflare of his neurological condition. The technicians and veterinarians were kind and knowledgeable, and we are so grateful.

Had a very good experience albeit under horrible circumstances. Staff were very considerate,…read morefriendly, and the care was exceptional. I highly recommend for an emergency situation.

extremely professional and caring for me and my Peanut. Affordable emergency pet care.read more

Staff was very helpful and attentive to my dog and we were seen right away. I'm very happy I…read morebrought my dog here.

We were referred to Thrive last fall because our golden retriever was building a lot of fluid…read moreprimarily in his abdomen and chest but was active and had no other symptoms. Thrive performed several tests including an echocardiogram and a CT scan. They couldn't find anything, so they concluded he probably had mesothelioma which is fatal. We knew mesothelioma was extremely rare and usually presented with a cough and fatigue. It would have also been especially unusual because he had never been exposed to asbestos. When we said we were confused because he had no cough or other symptoms that would point to that diagnosis, Thrive said that "goldens are like that"--meaning they don't tell us when they're sick. When we asked them what we should do, they told us to "just let him be a dog." The clear message was that he was dying and we should just make the most of our time with him. We then took him back to our regular vet and spent thousands over the next few months trying to treat him based on what Thrive said. When he still didn't start coughing or showing any new symptoms we took him to the University of Wisconsin where they did a repeat echocardiogram and immediately diagnosed him with a fully treatable heart condition. Today he is completely cured. He never had mesothelioma. We came way too close to euthanizing our dog based on what Thrive said. We ultimately spent thousands treating a condition he didn't have and put our beloved dog through so much that wasn't necessary. The right thing for Thrive to do would have been to recommend other places to go for additional diagnostic testing; we certainly would have investigated other options if we thought we had any. We wrote a letter to Thrive recently explaining our disappointment that they didn't find his condition on the echocardiogram and instead defaulted to a fatal rare condition, but their management hasn't responded. Thrive is part of a group of nearly 400 vet clinics owned by a private equity firm. In reading the PE's website content we got the impression that profitability is the priority. Your mileage may vary, but our experience was unnecessarily expensive and very nearly tragic. Had Thrive management bothered to respond they might get another star.

This is the second time I've taken a dog to VEG Oak Brook. The first time, I had excellent service,…read moreand my dog had great medical care. I ended up saving hundreds in medical costs, because the vet presented two treatment options; both were good for my dog, but one was much more expensive. I didn't feel pressured into choosing the pricier one. This time, my dog had a very unusual reaction to sedation once we left the office. We took him back, and they did two follow-up injections and administered iv fluids--at no extra charge. The reaction was not the vet's fault, they did a lot of extra care, and they didn't charge us for it. I very much appreciate that. Also, it's worth noting that the clinic triages each animal as they come in, making sure that the clinic tends to the sickest/most injured pets first. I value this approach; if my dog was in dire straights, I would want them to be seen right away. Plus, I don't mind waiting longer if my pet isn't in super-bad way, so other animals can get treatment quickly.

All of the patient care and waiting is done in one big room with all other animals and owners. It…read moreis loud and over stimulating for both animals and humans. They are very pushy about having as many tests at as high a cost as possible.

Great friendly service, they walk you thru all the details and costs, our Dog seemed very…read morecomfortable while being treated!

Wonderful. Because we have a very naughty beagle, we have been here several times. Excellent staff…read more Doc does not not try to upsell. I am jealous of my dog, who gets better health care than we do.

We have 3 senior cats. On good Friday the female was showing end of life behavior. Our primary vet…read morewas not available. Contacted a few other nonemergency vet options and was not able to get through but reached out to VEG Saturday afternoon. Very helpful on the first phone call, technician was compassionate and put me through to the an Dr on staff and we discussed options. Was sent an easy link to fill out ahead of coming and when we finally did come through the door, the staff was professional, compassionate and understanding. Options were provided at every step with no judgment or pressure. The room we were provided was serene and peaceful. We were allowed plenty of time to process at each step, offered water and accommodations of being present or not for the actual transition. No one wants to ever think of this process for their family member but this staff and facility were incredible during our loss. Highly recommend if you have the unfortunate situation as well.

On 2/16/26, my German Shepherd was not doing well. I called to set up an emergent appointment with…read morehis vet that he had been going to since he was a puppy, but they would not make time. But I found VEG on google initially and saw that it was close to home. From the moment I called to make sure they could see me and my pup, they were incredibly helpful and kind. I arrived and once I pulled up they had a team out to the front to help my and my pup. They instantly got to work on my dog and I felt their concern and genuine support. I unfortunately did not receive the news I wanted and had to put my dear pup to sleep. The team here were incredibly supportive and caring once I decided to make my pup comfort. They had a beautiful, cozy room for us to say our goodbyes and helped coordinate all things after. I can't speak more highly of this place and everyone here. I would give this place a million stars if I could. Again, I would highly recommend the this location for any and all emergencies.

With how quickly things can take a turn in the blink of an eye, we were so fortunate to have a 24/7…read morespecialty center so close to home. Last week we had a major scare and were transferred over to VSC from VEG, and upon our arrival they were already expecting us and were able to take our pup in and get her situated since she was in so much pain. Once we were in the room they walked us through best case scenario, and worst case scenario. To admit, they require the deposit for the minimum amount. The staff made sure to explain and present our options after evaluating the severity of our girl. We were able to walk out knowing what will and could happen. Before we left we were taken to the back to see our girl, and were offered visiting hours and the ability to call and check in with updates at anytime. The nurses were so nice and treated our girl so well that when it came time for us to say good night or bye for now she walked off without hesitation knowing they were going to take care of her. We've been in and out for a few different reasons since this trying to figure out the right dosing to help our girl heal, and to keep her comfortable and healthy. We were able to call in the middle of the it with questions and if we should bring her in or if there was something we could do at home to keep her comfortable. Each time we came in we were welcomed, headed and taken care of. We worked with a few different doctors over the course of the last week and were really glad to see how much attention and care they put into each pet and our girl. Overall, we had a pleasant experience. You never know what could happen until it does. They will talk through all the possibilities and give you your choices. You'll never have to feel silly about deciding what's best for you and your family.

I took my baby into the e.r for shallow and labored breathing. While the place was huge and clean,…read moreI did appreciate the quickness that my dog was seen given his crucial circumstance- they took him right away. I entered the establishment around 9am and didn't leave until sometime in the afternoon. My baby had a provisional diagnosis of chf and was prescribed medication to help him. We were given multiple options of how we wanted to proceed which is nice. We ended up choosing to have him come home on outpatient meds and had some X-rays done. I'm not gonna lie--this place is pricey and the way they do things is...interesting. We opted to get our medications within the community rather than through the e.d directly and the e.d doctor we worked with, Dr. Jacob Fischer, was kind. However, there was an incident which made me a little frustrated and not trust this place when the doctor wrote the script for the medications and when we went to get them filled at an outside pharmacy, the dosage that the doctor wrote was incorrect. Dr. Fischer wrote for a 1.5mg dosage when he meant to write 2.5mg dosage. Thankfully, the pharmacy tech at the outside pharmacy recognized this error as they didn't carry 1.5mg tablets for that particular medication, only 1.25mg, 2.5mg and 5mg. The pharmacy tech called the e.d and spoke to Dr. Fischer to gain clarification in which Dr.Fischer confirmed that he meant to prescribe 2.5mg rather than 1.5mg. Learning that Dr. Fischer made this mistake was alarming because I am paying this place for their services and if they are prescribing medication that would potentially save my baby's life then I would hope and actually assume that the doctor would be doing his job correctly because guess what? If it's incorrect, it could have cost my puppers his life. Thank God for the community pharmacy technician catching this error. Otherwise, I am grateful for the medications that were prescribed for my baby as they are helping him but I am not happy with the error that was done by the e.r physician. Maybe they need to give more critical cases to more seasoned veterinarians who have more experience on all forefronts instead of those who just graduated veterinarian school from 2023 and more recently. Allowing more seasoned veterinarians to work on critical cases like my baby's can ensure that our animals are properly taken cared of and the mediations that are prescribed to them are done so accurately. The pharmacy tech who took care of my baby, I forgot her name but she was amazing. She was the one who had told me to check out other places in the community for his medication because you could definitely get it cheaper than what they charge there and I love that. This techs heart was definitely in the right place. The receptionists in the front were decent but at times, it seems like they were more interested in talking to each other instead of taking care of those that were walking in. For those of you who would like to go here, they do have a plethora of services but i would definitely do your research. Again, I am grateful that they were able to take care of my baby but as for follow up care, I think I will be sticking with our normal vet. Please enter this establishment at your own risk and don't say i didn't warn you.

THEY ARE ALWAYS AMAZING Great people…read more Reasonable prices Clean facilities & your not waiting long

This was the best animal ER I've ever gone to. Allie and Christina were amazing and so helpful…read more They helped ease my anxiety and treated my dog, Scooby, so well. I would highly recommend this place. It was also very clean!

Everyone was so helpful and caring , made me feel comfortable in my my hardest decision of putting…read moremy best friend Sammie to sleep. The staff was very informative and compasionate.

The Vets and staff at this hospital are great, they get you in quick, take care of you and your…read morepets, and I'll bring all my pets here!