Spent a month or more having them drain and acid wash my 3 year old pebble tec. Waited way too long…read moreto come back after pool was filled to add chemicals. Let it get out of hand, once again and never had a clean, pristine pool. Not for five or six weeks. Blamed it on storms/monsoons, which didn't happen: Don't recommend.

From the owner: As a family owned and operated small business, our mission is to provide quality service with…read morecustomer satisfaction as our first priority. Each project is tailored to provide outstanding results and ensure a great customer experience whether that be for your pool tile cleaning, pool repairs or regular pool service needs.

After posting this review, I was contacted by Unique to let me know that the head superintendent…read moreBart woul like to meet with me and discuss the project. Meeting with him gave me the conf to continue with Unique to let them try to make it right. It took abo 3 months to do so, and two separate attempts on getting the pool stain out, but it is now complete. Unique also added some landscaping to revive what they had previously done on another job that was affected by their original poor job on the drainage, and they were willing to take items I was unhappy with off the bill. I am amending my review from the original one star to three stars. In sum, my recommendation would be to not use Unique for jobs smaller than an entire backyard. That seems to have been our issue this time. I believe that they gave me no prior either with the selection of people to work my job or with timing to get things done. None of this pain needed to happen other than for those two reasons. Bart was professional, knowledgeable, and pleasant in contrast to my original experience.

Our pool was completed towards the end of 2021. It looks 20+ years old already. I would not…read morerecommend this company to anyone. We have cracked travertine tiles all over the decking and spa ledge. We had cracked pool tiles within a few months of completion. We have stains all over the floor/sides of our pool. (From the water not circulating properly) Our lighting was tripping within months, and 2 pool lights burnt out. Which they did rectify only because the lighting was still covered through the lighting company - not Unique. The travertine decking separated from the pool base (inside the pool), etc. Our decking is uneven and looks awful. We contacted them a couple years ago after our warranty was up, hoping they would do right by their product and was told we are out of luck, and had to pay excessive labor fees and whatever it was to fix their poor workmanship, after already paying what we did when purchased. What brings me to this review today, is its going to cost near what it did to build to correct all these errors. Buyer beware, unless you plan to renovate your pool a year or two after completion, look elsewhere.

If this place ever offers to send Lance or Oliver. Say no, run, hang up the phone. Save your money…read more Check the BBB for an accredited company. I have contacted the Az Contractors Board and the BBB against their Yuma store. They have no idea how ethics are important to consumers. Lance and Oliver both lie, omit information, lazy, horrible communication. My new pump was set up backwards, the backwash valve was in reverse. When we bought our house the inspector said the old pump needed replacement but everything else was fine. No there is no circulation and my pool is now a pond. The second opinion from other places said the blockage was due to it being set up wrong then fired up, the glass or sand from the filter are more than likely the cause. But American Pools is saying it wasn't them. The returns during demolition were not covered properly. Little red tape squares all over, but not over the pipes. When we bought the house the water was blue and had no problems until these guys worked on it.

Hired. No showed. Impossible to communicate with. Read this review and run the other direction.read more