This is a review for the online store. I ordered a dress online from Saks and as I was trying it…read moreon, the left shoulder strap pulled away from the dress. I immediately called customer service and was informed that there was nothing they would to rectify the fact that they had sent me damaged merchandise-that they wouldn't accept the dress as a return or compensate me in any way. For a store that prides itself on high end merchandise, the customer service is a tremendous disappointment. I will no longer shop at Saks online or in any of their bricks and mortar stores.

I will NEVER buy from Saks Fifth Avenue online again, no matter how tempting the availability or…read moreprices. They sell high end merchandise but it's not necessarily in great condition. They refuse to refund your method of payment, instead offering you a gift card so you will buy more merchandise from them. It doesn't matter how often you contact them, or how often your credit card company tries to speak to someone, the gift card often doesn't work and they lie about crediting the credit card account you used. They even asked for my credit card number and a week or so later, my number was being used in three states. I used to love this store but no more. I called the New York store or tell them of the issues associated with online buying and by the number of the negative reviews since three years ago I can safely say nothing has changed. Stay away from this company!

Wow!!! I've never seen 50% off the whole store before…read more I love linen and this is one of the few stores that carry a good quality and plenty styles to choose from. I did find some nice linen pieces at very affordable prices. The staff here is ever so helpful. Always nice and professional. They aren't allowing you to try on anything (just so you know) Not yet. Maybe that's coming with Phase 3. Head on over and see if they have something for your closet.

super friendly staff (thank you ANNETTE!) walked out of here tonight with 5 pairs of pants for $150…read morebucks. nice pants....love it! thanks to annette for helping me and hooking me up with sale items and fabulous customer service!

I generally do not rate every clothing store I visit because I just don't have the time. However,…read morewhen you have a great shopping experience, you want to share it. I stopped by this location because I was looking for something in particular that had sold out online. I was greeted when I walked in by an associate wearing a big smile, and every single associate in that store had helped me in some way by the time I left. Every interaction was friendly and helpful. I cannot say that about every store I shop in of course, and in fact, I haven't had a shopping experience like this in a very long time. (And unfortunately I shop quite a bit. lol). When I left the store one of the associates Rhianna had even sent me a reminder about an item I may want to order online because the store didn't have my size. So attentive! I will visit again when I'm in the Richmond area.

I'm an Anthro fan! This one is usually well stocked, beautifully appointed and has great customer…read moreservice. Love the window displays and creative merchandising. The back sale room is like finding the Holy Grail!

I don't frequent Dillard's stores often. The store has lots of high end designer shoes, purses,…read moreand clothing. Great quality. Fair prices. The day I visited, there was only one salesperson in the shoe department. Overall I would recommend.

Lori was great. My husband was Able to get a suit in the perfect amount of time…read more She was very professional.

always have a wonderful experience at this store. The women are helpful and kind. And almost always…read morehave what I'm looking for whether it be beautiful little sweaters, or little bubble outfits each holiday. Also love their shoe store!! The brands they carry are worth the price!

I've had the worst experience with attempting to resolve an issue with my online order. I received…read morea jumper with spots all over the front and they refuse to respond to my emails or handle the issue despite all efforts. So I'm sure this place is great, until you have an issue and they refuse to respond to you, let alone make it right. I would NOT recommend taking your chances on this place. Very, very disappointed in their customer service.

Upscale consignment shop carrying designer clothes, jewelry, handbags, sunglasses, shoes and other…read moreaccessories. Now I know these are high quality items with name brand labels, but come on... they are still used. I think the prices are too high, but if you hunt, you may find a bargain. The store is creatively displayed, good eye appeal. For the price tags I think they could have nicer dressing rooms. The owner and staff are cordial. The end.

Baggio is one of Richmond's highest end consignment boutiques. Owner Norma Santamaria is very…read moreselective, accepting only designer clothing and accessories. This isn't the place to go for $5 castoff T-shirts. It's more of a place to make a more affordable investment in designer apparel. You'll find the likes of Chanel, Gucci, David Yurman and other top-tier designers on a regular basis. Everything is in good condition. Norma doesn't accept anything that's damaged or that isn't in fashion. I particularly love checking out the shoe selection. Often, many of the pairs have never been worn and there are some great deals. I picked up a pair of rhinestone-covered Beverly Feldman platforms during a sale for around $40. Not too shabby. Like any consignment store, the best way to find great deals here is to shop regularly. The associates are all very helpful and friendly, as is the owner. Shop here to look your best for less.

On-line buyers beware buying products from Brooks Brothers. I purchased a belt, a pair of shorts…read moreand a travel bag from their webpage and, despite a notice of delivery, the items were never delivered to my address. as of a week later, the items have still not turned up. Brooks Brothers customer care is terrible as they do not answer their notifications. I would not recommend using this company. it cost me $60 to learn the hard way that Brooks Brothers does not care about its customers.

I just came here in need of a black suit for a funeral in 2 days. The associate, Corey went out of…read morehis way to help me find the perfect suit, make sure it was altered for me and met my price point. He wasn't judgy or rude at all (even though I was in a huge rush) and helped make a stressful situation much less so.