Horrible store manager Sarah. Picked up pants that were ordered to be delivered to store. Never received notification until email 5/22/2026 pants were delivered to store. Picked up Friday 5/22, tried to return with tags still attached on Sunday 5/24. I was informed by young manager Sarah I was one day past my return date. Pants were ordered from store 4/23. I was one day past return window. Even though I had pants one day- she said over and over store policy no exceptions. At this point I was upset with the attitude of this manager, she then proceeded to tell me the pants had been marked down that day 5/24 and I would be receiving a store credit for the marked down price. I had all receipts, showed her the email i received and she was still very arrogant . She then issued me a gift card for less and asked for my phone number. I informed her to use the phone number the store used to call me several times before I received the email. They had no phone number and she then told me if I wanted the store credit to provide my phone number or she would ask me to leave the store. Let me add the receipt she gave me with my gift card stated I returned without a receipt, That was not the truth. Horrible experience, horrible management. I would never shop Versona again. read more