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    Neiman Marcus

    3.4 (73 reviews)
    Open 10:00 am - 9:00 pm
    Updated 1 month ago

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    Perfume Loewe Solo

    I came to sample Loewe perfume. Two ladies helped me very nicely. The one I liked from the sample , they did not have in stock so they ordered it to ship to me. Order arrived a week later. I was excited to start using it but after a week the perfume still didnt grow on me. I decided to return or exchange it within the days policy but when I got there the lady told me they do not accept used perfume. This perfume costed me $200 and to be told they couldn't do anything about it is disappointing. When I bought it no one told me that I couldn't return or exchange it used or not. I just wished they were open to me before I spent that much money for a perfume that I don't like as much as I thought. Never again at Neiman's!

    I was asking for samples for perfume, and everyone always said they don't have any samples and can only do it if you're buying perfumes. So, I'm sorry, how I supposed to choose what new smells I like more on me? Is it better to buy whole bottle, try it and then return if I don't like it? (I had that kind of experience, it was different at home than it was at the store, and its easier just get a sample before buying). So now I'm buying perfumes from other stores who gave me samples to try it for sure. Worst customer service for that "buggy" store.

    Pamela C.

    I recently had an extraordinary experience with a very knowledgeable cosmetic consultant at the Neiman-Marcus store in Charlotte at SouthPark Mall. Aisha Mills was extremely professional in recommending new lipsticks and products to try at the Dior counter. I even did a follow up with her to purchase additional product. I could have done all this online of course but Aisha was very helpful and organized in her deep knowledge of the product and how she uses them. Thanks so much Aisha! I will return soon! Kudos to Neiman-Marcus for hiring Ms. Mills. I am going back to get help with my office makeup bag!

    Make up Tech

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    1 year ago

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    2 years ago

    The best customer service and the options in the store are amazing! The best place to shop luxury in Charlotte.

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    1 year ago

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    1 year ago

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    2 years ago

    The manager at beauty & fragrance is a rude personality and bad manner to talk with customers when you wanted to return items.

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    3 years ago

    Marla made my experience perfect! She was easy to communicate with and helped get exactly what I wanted!

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    3 years ago

    Everytime I go to the fragrance section the staff is always helpful. They give great insight and are very welcoming!

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    Page 1 of 2

    Ask the Community - Neiman Marcus

    Review Highlights - Neiman Marcus

    Aisha Mills was extremely professional in recommending new lipsticks and products to try at the Dior counter.

    Mentioned in 2 reviews

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    Ivy & Leo

    Ivy & Leo

    2.9(19 reviews)
    5.3 miUptown, First Ward
    $$

    Where do I begin. No one speaks when you enter. Unless your skin tone is white. I went to look at…read morejewelry and a lady who works there was peeping at me over the jewelry rack. The lady next to me who was putting socks away didn't speak. Just looking at every item that I touched. I can guarantee you I make more money than them in one day. So stealing is not an option for me. Outside of that. The stuff is cheesy, very trendy. No originality. Seen it on a million ig pages

    I have mixed emotions about this place. I walk past it EVERY day on the way to work and I eyeball…read morethe items in the windows. If it's cute...I make a mental note....if I gasp...I'll walk in and usually will not purchase because they won't have my size. grr. I have to get a dress in a size large in everything so it won't look like a micro mini on my long legs. And Larges tend to fly off the shelves. Lets face it....I'm not 20 anymore and I shouldn't be in a micro anything. I'm all woman..hear me roar. I think this location is a little bit "hipper" than the other location that is in the South Park area next to WS. That location has some of the same pieces but I've been in there and the items would def appeal to the older crowd (40's) and then made mid 20s. Today..... Uptown location made me proud. I had my eye on a Chevron Black and White LONG maxi skirt that was at another boutique in dilworth. I called them and they sold out in about a week. *tears* of sadness. Oh WAIT...I thought to myself...I think Ivy & Leo had the same skirt....I'll check on Monday. Walked in today with a coworker and I couldn't find it on the rack. *tears of sadness* I browse the sale rack as I morn in silence. My coworker said "is this it". A light from heaven shown down with all it's glory as she held up my beloved chevron black and white maxi skirt. "YES" and I snatched it. Thank the good Lord it was a large. I would have probably bought it anyway if it were a small and squeezed my thick'um thighs in it. (Don't judge...you know you've done that before). Here's where I get irritated. I'm happy and I asked the sales girl to hold it for me as I need to go back and get my wallet. I could have sworn she rolled her eyes in her head and I politely said that I would be back...no need to worry. She just grabbed it and said "Name?" wow....someone's got the Monday blues. So I went back and the OTHER nicer girl helped me. Anyway..that's my story. Check it out. It's a trendy little place and dangerous for me as it's on my way to work....blah. I have a shopping problem.

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    Ivy & Leo
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    Request Boutique Charlotte - Shoe

    Request Boutique Charlotte

    3.8(8 reviews)
    4.3 miMyers Park

    Wow what a cool place! We've been in the hunt for some shoes that stood out with some blue and we…read morecan across the perfect blue. They have a huge selection of such unique shoes and colors. Definitely feel like a more curated section of shoes than your regular shoe store. If you are into unique sneakers this is the place for you. Service was great and we were able to get the shoes in the right size and get them shipped back to Minnesota.

    My first time at request. Request is a store that sells top-of-the-line rare and limited release…read moreshoes (sneakers) that are what the younger kids call "swag" or "drip". From Nike, Adidas, Vans; too many to list. They also sell supreme brand sweatshirts, other clothing, accessories such as Louis Vuitton wallets, belts, etc. One side the shoes have never been worn while the other have been slightly worn. The less it's warm the more expensive it is. Some of the shoes on the shelves are upwards of $1500 where are some are only $100. I can tell you these prices are not out of line with the industry. This is what people are paying on the internet. I was personally astonished until I saw the same exact product on line. I never knew shoes such as these had such value. I did buy a pair of shoes. Kai was our sales person. He was awesome. If you go there ask for him. I say that because he will spend the time with you. Kai knows his products and he knows what's in the stores inventory. Maybe he is the owner/manager...I'm not sure. I can just tell you he was the best! I was there for a while while my boys tried to win a pair of shoes for the game they had in the store. I didn't see the other sales person offer their assistance. They just seemed unapproachable like they didn't want to be bothered. While sticker shock got me I can at least say at least it wasn't one of the $1K pair! Next time you are at Concord Mills you have to check this store out. For reference, It's not far from the Burlington store. Enjoy!

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    Neiman Marcus - womenscloth - Updated May 2026

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