I went to Neiman Marcus excitedly today to buy a fragrance for my wedding. In my other visit is I have had service that went above and beyond. Today, I worked with a woman who clearly wasn't listening as I told her I was looking for an oriental fragrance and hated florals. She handed me a number of rose fragrances. That's not the only reason for the low stars. At six pm, the manager closed the door and turned off the lights. This is one of the major edits to the mall, which means she is more concerned with going home than ensuring her paying customers can safely exit the store. Poor showing. read more

A great store carrying brands you just don't see in most parts of the Carolinas. Can always find something I like here, though I may not like it enough at their prices. The problem with this NM is that they don't carry a lot of the things you can order from NM online, should you so desire. But ordering clothes online doesnt work, not unless you are buying a backup of something you already have and know fits you. You are still going to have to go elswhere (NY, Atlanta) to see some things that they just dont carry. read more

OK. as of June 1st, the price of Chanel bags are going up AGAIN. Natasha has made it happen AGAIN. My 5th bag hunt, her 5th sale with me. I swear this girls got some magic wand somewhere. The store is small in comparison to the one in SF or Boston, but the store sure makes up their size in their excellent customer service. AND... to the gentleman who gave nm a one star and called it a needless markups, that's a fair point. but i AM willing to work very hard so i can indulge in a bag or two from time to time, so be it. :D i rather have 1 chanel bag than 10 coach bags. no offense. read more

They get one star for the selection of high end luxury goods (Chanel, YSL, Gucci, etc). Unfortunately, that is the only redeeming characteristic of this store. The customer service here is atrocious at best. Not a single person greeted us at the store. My wife picked up a pair of shoes to try on and we sat there for 10 minutes waiting to be acknowledged. And of course we were not greeted. The salesperson even passed by us, made eye contact and proceeded to help someone else. We chalked that up to possibly the salesperson catering to a loyal client of the store. Headed over to the men's section and the same thing happened to me when I picked up a pair of shoes to try on. Left the store, I wasn't angry but found the whole experience surreal and comical. We went to Starbucks and bought our shoes on Barneys.com. read more

Every salesperson we encountered was very helpful. I went in with my son to try on the Christian Louboutin shoes. I informed our salesperson I was just scouting the pair I wanted so I could suggest to my husband what I would like for Christmas. In spite of not getting a sale, the young man that waited on us was very helpful, even suggesting additional options I wasn't aware of. He definitely understood the long game. A customer browsing today, just might be purchasing tomorrow. Very impressed and will definitely return. read more

I was assisted with foundation matching at the Armani counter by an associate named Lucy Lamb. She was so friendly, wasn't pushy at all, and offered tester pots without me even asking. Exemplary service!! read more

Greetings fellow shopaholics. I write this update, because I had a few SPLENDID experiences at Neiman's this past week, and must share. Dianne in dress collections not only assisted me, she went above and beyond to track down my size Tory Burch jacket at a store in Texas. She also called me several days after my shopping trip to update me on a suit I had my eye on, going on sale. Another woman in lingerie scoured the system to find a hard-to-buy size. Another woman in dresses also assisted me, even though I was already being helped. Dianne and I really hit it off, chatting about her family and the holidays...she even gave me heads up on when the Last Call sale would start, and when pre-sale would take place. I think she saved me several hundred dollars...which was a good move. I'll be loyal to shopping with her. Maybe Neiman's has finally woken up. What a strange turn of events. Usually Nordstrom is my go-to for service. When I visited last week, nobody offered help me. BUT... the ladies at Neiman's actually approached me several times to make sure I was being helped. Score 1 for NM. read more

I ordered a bottle of Prada EDP from NeimanMarcus.com. Instead of sending me the Parfum I ordered they sent me lotion. When I called customer service to inform them of their error they were more concerned with sending me a label to return the lotion and informing me that if I don't return the lotion I'll be charged for it. But were less concerned about making the situation right. It wasn't until after they sent me a return label and twice expressed to me that I need to make sure I return the $55 bottle of lotion, that they then turned their attention to the $160 bottle of Parfum I ordered and already paid for. Their suggestion was ridiculous. First I was told to write a note with my return requesting the warehouse upon receipt to mail the correct item. Then a supervisor suggested I cancel the order, reorder, and pay again. I explained they never fulfilled my original order that I paid for so why would I reorder. But again her interest shifted to me returning the item sent incorrectly. I cancelled the order. Customer service was non existent. I'll take my business and money else where. I'm sure Nordstrom would be happy to fill my order correctly and for the same price. When dealing with a high end retailer I expect high end service and Neimans just lost me as a customer. read more

The employees at this location were extremely helpful and very courteous. They were not pushy as all when looking at the handbags and treated me like a valuable customer in every way. I will definitely be back to buy more handbags at this location. Oh, the man who works by the Gucci area is super helpful and very nice. Thank you for giving me a great shopping experience. read more

Awesome! Karen in cosmetics is the BEST!! Great shopping experience. I will definitely be back. Thank you for making shopping enjoyable!

Neiman Marcus will suffer greatly if they don't update their retail experience. The women's department at this location is extremely disappointing in terms of selection, visuals AND customer service. It was a mess. Product was very scattered and hard to shop. Luckily the nice woman in shoes made up for my experience by actually acknowledging me and helping me! I suggest only shopping here if you're shopping in handbags, shoes or cosmetics. read more

Horrible customer service. I always try to give it another chance but each time it's always the same. Most condescending employees I've ever encountered at southpark mall. read more

This store was really nice. However, I refuse to give it any more than one star because the person I was with and I were racially profiled as we entered and exited the store heading into the mall. As we entered, one woman (an employee) was offering samples and didn't offer us anything but offered the people before and after us some. As we exited, one woman stereotyped us as we walked past the jewelry and insured that another employee (a man) stand near her as we walked past, because she feared something bad would happen and made it extremely obvious. As I walked out the store, a man (employee) wished us a good day and I asked him for a managers name. He said he was one of them and I let him know the situation at hand. I will never return to this store because of the blatant disrespect. read more

Dear Neiman Marcus, Why, oh why must you tempt me with your amazing selection of designer jeans and shoes? You know I'm going to get in trouble if I come home with another bag filled with NM goodies! Please stop luring me into your store because you know I possess zero self control. Yours truly, CG Okay, okay....in all seriousness, I really love this store. Having lived in or around Charlotte my entire life, it is great to see a "big city" store in our town! During my first trip, I was blown away at how nice the employees were. They catered to every whim and even brought champagne into my dressing room (okay, now let's put on our thinking caps....champagne + fitting room filled with fabulous clothes and shoes + shopping addict - all self control = great commission for said sales person!). Having a special love for Seven and Citizen jeans, I thought their selection was amazing. I almost felt like I had my own personal shopper during the visit. Umm, yes, it's safe to say I'll be back. read more

My wife generally hates shopping, but was in need of new clothes for the office. The wardrobe of a grad student would no longer do. Kristen helped her put together a number of outfits within our target budget and gave her a mini course in corporate appropriate fashion. She was super patient and amazing to work with. My wife couldn't have been happier! It was her first positive shopping experience since I have known her. read more

This is the only Neiman Marcus to grace the state of North Carolina to date. And it is adequate -- there is no cafe or restaurant (Neiman Marcus restaurants are known for their popovers and strawberry butter -- YUM!). The selection seems to be fashionable and current (the designers you'd expect). The staff is quite friendly. They are eager to please and remember names. Nice. read more

The shoe department is fabulous! Great customer service and I always feel like it's a lovely treat to try on such a lovely selection of shoes. They have a nice Valentino and Chanel collection. They also have a large CL selection, however I wish they had some more selection of the 85mm CLs as I find them a bit more practical for when I'll need to be on my feet for long periods of time. read more

BAH for somebody who LOVES high fashion, Neiman Marcus is a sweet temptation. It's got the major high fashion bases covered-Chanel, Kate Spade, Dian von Furstenberg, DKNY, Michael Kors, Marc Jacobs, and thousands more. If you have ridiculous amounts of money to spend on clothing that isn't a whole bunch different from something from Nordstroms other than the name-tag. The shoe section is what gets me really excited-Bottega Venetta, UGG, Monolo Blaknik, and Christian Louboutin! (My dream shoe-I hope to own a pair one day so that I can stop coloring the soles of Forever 21 heels red and get some already red ones) Great service even to me-a casually dressed teenager who strolls in to the store just to look mostly. Their cosmetic section is great as well-They carry the Kiehl's line which is hard to find and they can provide samples for you if you want to try before you buy. Great store! read more

Seriously Neiman is such a great place to shop at! ( but if they have an restaurant in it too like their fellow brother and sister, it would awesome!) Why are they great? Well 1. They don't have any date restriction on their returns, why is that great? Well I bought a 7 jean and I don't know what happen but after the first wash, the metallic layer of the pant just all washed off so when I return they allow the return and were sincerely apologizing about it. 3. Great customer service! So thus is why I love NM! :) read more

Not a good place for dress clothes or shoes for men. Surprised based on their reputation. read more

Marginal selection for men by Neiman's normal standards; however it's still Neiman Marcus and thank God for it.

I purchased a chanel bag online and have been looking for a place to get it authenticated without shipping it off. Before I could finish my question I was rudely interrupted with "we aren't allowed to do that". Well, I wasn't asking them to but only asking if they happen to know of anyone that does. It really doesn't take much time to listen to a persons question and mine was a brief one that I did not drag out. read more

The store is beautiful and the personal level of customer service is amazing! I've been coming here for years, before moving here I lived in South Carolina and it was well worth the drive. Sarah in women's shoes never judged for being a college student at the time and treated me like I was her best customer. I have been loyal to her years. Susan the jewelry manager has also been wonderful to me. She listens to what I'm looking for and over the years she knows what accessories were made for me. My favorite Holiday card is always from Susan- she's been apart of so many special moments in my life and I don't know her outside of the store. Ladies it's true you get what you pay for and I believe customer service is well worth it. read more

Dang it I love the women at the perfume counters at Neiman. They are always super helpful to me and my daughters. I purchase all most all our perfume goods their. Jo Malone is my favorite. And yes sometimes close to closing they might be antsy to be leaving to get home to their families after standing on their feet all day long. Obviously the yelper below spends most of her time with her feet up posting what over 1,000 reviews. Lord Get A Life! read more

I love the fact that the store is not overwhelmingly big and that the bags and the shoes are right across each other. The staff are so helpful, specially Suzetta from the ladies shoe dept. I called the store, Suzetta took my wish list and called me the same day to inform me that she has found what I was looking for. She's very prompt and she works hard and called different stores to find the shoes I was looking for. Suzetta is outstanding and very very courteous. Geoff from the same department was also very helpful and courteous. He was quick to help and had a very welcoming aura. The 2.5-hour drive is so worth it! read more

Just because you Can doesn't mean you should. My husband and I accidentally stumbled into this store looking for a Christmas present. I found it odd that the whole store was essentially empty while the rest of the mall was packed. We made our way in, browsing. We went to the fragrance counter and saw these very unique looking little bottles. We were instantly intrigued, wanting so smell the scent. A sales person finally made their way over to the counter to offer help. Her tone was reluctant and we both instantly felt like the woman didn't want to help us. She begins discussing the fragrances - which all smell like a 2nd rate scented candle or incense stick. She then absolutely shocks me by telling me that this underrated nonsense smelling tiny bottle of fragrance was $360. I almost laughed in her face. I don't care who you are or what you can afford: NO perfume should cost $360!! Just out of curiosity we took the escalator upstairs to see what else the store had. No one said hello. There was not one Customer in sight. All employees. I will NEVER ever make this mistake again. read more

Buyer Beware- You may want to buy makeup from somewhere else. This is the worst Neiman Marcus I have ever been to. The sales associate asks me if I used the makeup and I had not so she put it right back for resale. That's absolutely disgusting! I thought that returned makeup was discarded. What if I had left it in the car for 2 weeks in summertime and then decided to return it? Most people that work here look miserable and never even break a smile. You have to literally beg someone to help you find an item. I gave this store multiple tries but have had some issue form being given the wrong makeup to an associate insisting they don't have a product when it says its in stock. They go out of their way to create an unpleasant experience. It may have something to with my first point that they are not happy where they work so it seeps into customer experience. Also, its unsettling when a store has cops inside of it at all times. Im sure they are some nice employees in the store but it is so hit or miss that I rather avoid the whole store. read more

Checking up on the new fashion! It's very high end you cannot shop here if your on a budget lol

There is really no shortage of bad reviews about this place, but I am adding one more because I think that the community should know, and the manager should read about it to improve customer service experience. I am on the lookout for a complex Santal perfume, and wanted to experience the Creed Original Santal on my skin for about 8 hours to go through the entire range of top, heart and base notes. Before I say what happened yesterday, let me give you a context: 1) I am always very well dressed; the reps should not confuse me for a hobo. 2) I should not look threatening from any angle, unless the reps are prejudiced because of something else. 3) Every time I have decided to sample their fragrances, I have been given weird suspicious looks and bad service - I can see the excruciating pain in the eyes of the reps who help me out - as if I am wasting so much of their time. This in spite of spending $$$$ at their store. 4) When I dare try one of their tester samples, someone leaps up and flies at me to take the tester away from my hands - maybe they think I am wasting their precious juices and am not good enough for them? Keeping the above in mind, please read on. So I walk in, very well dressed, smelling great, very polite, and ask a rep (I know her name, but will not mention it here because I believe it is a problem with the management not training their reps properly or even worse, training them to be rude with clients) for the Original Santal. She brings out a 4oz (120ml) tester bottle and I let her know that I am not just interested in the top notes from a strip - would she mind making a 0.7ml - 1ml small sampler for me to that I can wear it on skin for several hours and then decide? She pulled the sample away and held on to it for dear life, as if I was planning to run away with her precious bottle. Then she gives me the story that whereas they regularly make samples like that for others, for some reason in my case and on that day, she doesn't have "enough juice". I don't know what that means, but 120ml seemed like enough juice to take 0.7ml from surely? Who decides in this place whether there is "enough juice" to make a 0.7ml sample? Dear Manager, pretty please answer this simple question for me. Anyway, I walked away with a small spray on my wrist. I like its longevity and sillage, and I plan to return today to buy a Falcon and a couple of Creed Atomizers. My bill will be over $800, and in return, I will request small samples of different Creed perfumes that they have in stock. I will let the forum know what happens. I hope to be able to leave a positive feedback next time, but am I holding my breath? Lastly, I am aware of a distinct marketing theory in luxury goods which supposes that if reps are rude and insolent towards their luxury clientele, and if they put them down, the clients spend more to prove their worth to the reps. This may work in some cases, but NM management should know better than to try it on NM clients. This definitely doesn't work on 90% people - not the millenials for sure :) read more

The men's department has "edgy" clothes, which don't work for me, and I didn't really care for the awkward moment when I was going to buy something but didn't have an Amex card with me. (I then just walked down to Nordstrom and found something I liked better, and used my Visa card to buy it.) read more

I visited Neiman's a few months ago to shop for foundation. The sales rep was very helpful and pleasant. She took lots of time helping me select a foundation and I ended up leaving with the Chanel foundation. After using it for a few weeks I noticed that the foundation left my face very dry and even cracked in certain areas. I went back to the store to exchange it for a different brand foundation only to be told that all sales were final on cosmetics. I am an avid cosmetics buyer and have even worked in retail in the cosmetics space (both mid-tier and high-end cosmetics) and I was very shocked that Neiman's policy did not allow for exchanges on products that their customer's were not satisfied with. By the way, I had my receipt and spoke with the same salesperson (who btw was still very nice and helpful, but stated it was simply their policy). She gave me some samples and I ended up leaving with my foundation that didn't fit my skin-type. At any rate, just thought I'd share. I was very unhappy with this overall experience because I ended up being stuck with a $50 foundation that I was not able to use. I guess next time I go foundation shopping I'll stick to Nordstrom or even Ulta. At least I know they have my satisfaction in mind. read more

My wife and I were in Charlotte this past week on business, we have shopped at NM in New York, Atlanta and now Charlotte. The sale associates were tops, the store was clean and very well staffed. I shopped in the shoe dept. and the lady that waited on me knew what she was doing. She sold me a pair of Gucci shoes by pointing out the other pair I liked at a higher price were not made as well as the lower priced ones I purchased. BTW she was goooood she sold me a Gucci belt also :-) read more

If you can't find an item that you refuse to live without, call Cindy. She will track it down for you. I called at least at NM stores up and down the east coast and midwest, including the Bal Harbor store in Miami, Short Hills in NJ and NM in Chicago. No one cared enough to take the time to do a thorough search. I finally called NM in Charlotte and Cindy jumped on it. Within an hour she had found my shoes. Thanks CINDY! read more

Yea -- I LOVE this place. Couldn't be happier with the personnel.

I LOVE this store... I was blown away at the professionalism and overall willingness to satisfy my every whim and fancy (I wasn't being a jerk - just looking for something the Charlotte store didnt have in stocked, but the Atlanta store did... so...) and it was executed perfectly. I was serviced by Bill Rogers who was absolutely FANTASTIC - Perfect in every way!! read more

I will never, ever go into a Neiman Marcus again in my life. This past Saturday I was in Neiman Marcus and I was at the clothing section on the second floor. There was a table displaying jewelry and one bowl had a substance unknown to me but I was not afraid of it since it was out in public so it should not be a hazard...right? WRONG YOU ARE DEAD WRONG. This bowl was filled with FIBER GLASS holding up rings! I tried on the rings, as anyone interested in buying rings would do. Moments later my hands started hurting and my hand started getting warmer and warmer. Later that night I broke out in hives and the next day I woke up COVERED IN HIVES and my hands were swollen, my feet also became swollen, preventing me from being able to walk. I missed 3 days of college and as a senior about to graduate this has really taken a toll on my grades and two projects of mine already. I CAN NOT BELIEVE THAT SOMETHING SO DANGEROUS WAS PUT OUT IN PUBLIC WITH NO WARNING SIGN OR ANYTHING??!?! what?!?! what idiot does that? the worst part? I reached urgent care right at the moment my throat started swelling up. I could have died and yet this fiber glass was put out as it was nothing. Neiman Marcus does not care about it's people, It cares about the money it brings in. Thank you neiman marcus for all you have caused me. read more