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    Aritzia

    1.5 (2 reviews)
    Open 10:00 am - 8:00 pm

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    1 year ago

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    Louis Vuitton Charlotte SouthPark

    Louis Vuitton Charlotte SouthPark

    3.2(85 reviews)
    0.1 miSouthPark
    $$$$

    1 STAR Extremely…read moredisappointed with my experience at Louis Vuitton. I recently purchased a bottle of Imagination for almost $400. I have owned this exact same fragrance before, so I am very familiar with how it smells and how long it normally lasts. My previous bottle smelled amazing, lasted throughout the day, and I constantly received compliments when wearing it. This new bottle smells noticeably different, and the fragrance seems to disappear very quickly. I came into the Louis Vuitton store hoping they would listen to my concern, compare the fragrance, and help find a reasonable solution. I even asked to speak with management and personally spoke with TWO managers who were on site. Unfortunately, neither manager seemed willing to help me or offer any type of solution. I was basically told there was nothing they could do. That was probably the most disappointing part of the entire experience. When a customer spends almost $400 on a single bottle of fragrance and takes the time to come back to the store because something doesn't seem right, I would expect management to at least make a genuine effort to address the concern. Louis Vuitton presents itself as a luxury brand and charges luxury prices. In my opinion, the customer service I received was nowhere near the level I would expect from a company at this price point. I wasn't asking for anything unreasonable. I simply wanted someone to take my concern seriously and help determine why this bottle performs so differently from the same fragrance I previously purchased. Very disappointing experience, especially after speaking directly with two managers and leaving the store with absolutely no help or resolution.

    I visited this boutique on Saturday, having traveled over 100 miles each way specifically to shop…read morehere. As a loyal customer who owns several Louis Vuitton pieces, I was incredibly disappointed by the treatment I received. On this particular day, I happened to be carrying a "regular," non-luxury handbag. Ironically, it was the first time I've ever walked into an LV boutique without one of their bags on my arm, and it was also the first time I was completely ignored. I wasn't greeted, nor was I asked for my name to be placed on the assistance list, which has always been standard procedure in the past. It is hard not to feel that I was judged based on what I was carrying and deemed not worth the staff's time. A customer's loyalty and purchasing power shouldn't be measured by the bag they carry on a casual Saturday. Disappointing experience, to say the least.

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    Louis Vuitton Charlotte SouthPark
    Louis Vuitton Charlotte SouthPark - New shoes for my girl

    New shoes for my girl

    Louis Vuitton Charlotte SouthPark - Soft SPEEDY 30 Monogram Eclipse. She knew black and grey are my favorite colors.

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    Soft SPEEDY 30 Monogram Eclipse. She knew black and grey are my favorite colors.

    Aritzia - accessories - Updated September 2026

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