I called in a complete panic because I woke up to a carpenter ant infestation in my bedroom that…read moresoon spread across my cabin, and Duane helped to calm me down with a little knowledge of what he was pretty confident could be done. Showed up the next morning right on time, gave us a couple of options for what to do, let us make our choices and then went ahead and got to work. He was super kind and very knowledgeable and helpful. 10/10! Would recommend that you hire this guy. Absolutely worth every penny!

My experience with this company was marked by poor communication, missed commitments, and billing…read moreissues. I first met with them on 11/3. Prior to that appointment, numerous messages asking for a time went unanswered. On 11/3, I signed a contract for $5,900 for a chimney liner and hearth installation and paid the required deposit. The balance was paid in full shortly thereafter. I was told the project would be completed by 12/18, or sooner if they could "squeeze me in." A chimney liner was installed on 11/24, and I was specifically told the 12/18 completion date for a functional wood stove remained unchanged. The company was aware from the first meeting that the wood stove was my only permanent heat source. On the morning of 12/18, after multiple phone calls, texts, and emails asking when they would be arriving, I finally received a text stating that I was actually scheduled for 12/19. At that point, I was also informed that they did not yet have a plan for the hearth and had not even ordered it. Later that day, I was told the hearth was on backorder and that the delay was not their fault. However, documents later produced by the company showed the hearth was not ordered until 12/22. The hearth was finally installed on 1/14, nearly a month after the promised completion date. To make matters worse, I later received a separate bill for $855 for the hearth despite receiving no prior notice, authorization request, or approved change order for additional charges. There was also an $800 allowance in my estimate for chimney tear-out work that ultimately was not required, and a $250 charge for sealing around the chimney that was never performed. Mistakes and delays can happen on any project. What I found unacceptable was the lack of communication, the shifting explanations, and the billing disputes that followed. Based on my experience, I cannot recommend this company.

Exceptional Service! After having committed to purchase a fireplace insert from another company in…read moreChittenden county VT., I discovered that the company was unable to offer a chimney inspection and cleaning before installing the unit. In order to make sure my chimney was safe for install I contacted several sweep Companies. Northeastern not only was the first to respond but they were able to schedule service at a very reasonable price within four days of my contact. The team that responded was meticulous and professional and even agreed to do an additional inspection and cleaning of a second flue in the building on the spot for only a nominal additional charge. Back at the office, Dillion the manager also invested considerable time and effort in helping me consider other available insert options that might be available through Northeastern should I change my mind on the first option. While I decided the original insert was still my best choice, based on the exceptional service Northeastern demonstrated, I chose to have them handle the install and I was not disappointed. The install team not only picked up the unit, an exceptionally heavy one weighing in at almost 600 Lbs from the other retailer, but as a team of only two moved it up over a set of stairs and into its final location. In conclusion I would recommend this company highly to anyone seeking chimney services and will continue to use them in the future for not only routine inspection and maintenance services but any other that is needed!

Good service and quick response. In this day and age with contractors literally ignoring calls, it…read morewas good dealing with A-1.

Great work. Brendon went out of his way to get to the site and did a great job. I highly recommend…read morethem.

My husband and I buy kitty litter and feed grade Timothy hay from here. The kitty litter we buy is…read moreactually not for a kitty. We use it for our rabbit. The people looked at us a little funny at first, but they've gotten used to it. The 50 lb. extra strength order control one is about $20, which normally lasts us about one month. Whenever I go to pick up the bags, the staff always says things like "oh no we'll get that for you" which is nice because some of the bags are super heavy. The bales of hay are also pretty cheap, about $4 for a 3 to 6 months supply. They're always pretty friendly and they don't mind answering your questions, no matter how foolish you sound. I asked them for kitty litter, despite already having it, and I meant to say a kitty litter scoop. They looked at me a little funny then said "miss you already have kitty litter." I corrected myself and they showed me where it would have been, but it was out of stock. He told me when orders would come in.

Worst service department I have ever encountered. If you buy from them, don't take it back for…read moreservice. You'll get nothing but the run-around and BS.

Kemper, with Trupoint Property Mgmt was hired to cut down a clump river birch tree that was about…read more30 feet tall and also to remove the stump and haul away everything, including the stump. Kemper was quick to respond to my inquiry and schedule the job to be done within less than a weeks time. He showed up on time and began immediately. The job was complicated because the tree stump was within inches of an underground natural gas line. Kemper was very careful not to hit it. He accomplished the job in just a few hours and hauled away the tree and the stump. He was very pleasant throughout the job and his rate was very competitive. I highly recommend Trupoint and Kemper. Thanks a bunch!

Very unprofessional, not consistent with keeping up with the lawn care, communication is horrible…read more I do not recommend this company.

I have used Marcel Oil for several years and find them very accommodating, especially Ashley, she…read morealways aims to please. Stephanie A.

Great service. The price of oil is very reasonable. Would recommend them to anyone looking for…read moreoil.

Our first quote for well repair or replacement was more than double what Frost charged us. Of…read morecourse, we didn't know better and called our first-quote company and probably would have paid the larger amount except they never returned our calls. Frost was at our home the next day and then before noon we had running water after 9 days without. The technicians, 2 young fellows, were knowledgeable and explained (NO MANSPLAINING) everything to me. They offered us choices. Fair pricing and excellent customer service--these are rare lately and Frost has the market locked.

This is the second time that I needed emergency service and both time the turnaround time and…read moreservice was absolutely amazing. I would highly recommend them for anything you need. Their employees are also extremely courteous and skilled.

i contacted Rocky's Electric to repair my AC unit. Jeff was very responsive and came the next day…read more He investigated the outdoor AC unit and the furnace unit. He diagnosed clogged hoses, a TXV valve & other failures. He researched these issues with the manufacturer and ordered parts after calling for my approval. He also provided an estimate of costs to complete repairs. As soon as the parts arrived, he returned to finish. I appreciate the quick & thorough attention Jeff gave to ensure repairs were accurate and timely. I will definitely use Rocky's in the future.