Brown water, new system and taking no responsibility.
We needed to have our water filtration system serviced and we're told by Frost, who put in the first system that a new system would mitigate the problem we were having with our water. We invested a lot of money in the new system and less than a year later, the problem was back and worse than ever. We called and they came over, diagnosed the problem -- a part still under warranty was broken -- and they "fixed it," Then billed me hundreds of dollars for labor. The problem wasn't "fixed" and they came out again, added some medium to see if that would work, and again charged me hundreds for labor. Still no improvement.
They came out a third time and told me the issue would never fully be cleared up with the system I had. It just wasn't working right, but that they wouldn't refund me the money for the system, and wanted me to pay for labor for all the service calls. And, I might benefit from a NEW system.
I asked, "What is your incentive to give me the right filtration system, if you can make money by installing a faulty system and charging me for service calls, and the owner said, "We don't guarantee the system at all. We just give you the recommendation from the equipment supplier and install it. We are not responsible for it working and, we have to make money on service calls." Mind you, only Frost staff evaluates your needs and comes to your home for an evaluation of needs.
Whoa, that was eye-opening.
They now claim they don't have the expertise to recommend a system, the supplier does that without doing a site visit, and based on Frost staff findings and then after you buy and they install, they are not responsible for standing by their recommendation or work.
This is a scam. I question whether or not they suggest and install the wrong systems so they can make continual service calls and eventually recommend new systems that are also incapable of doing the job.
Water is important and bad water presents health risks. While they are a business, the blatant admission they they have to make money is just scary.
Although there are not many other companies to choose from, I highly recommend you look elsewhere for a competent and ethical provider read more