Update. The day after this unfortunate incident I got a phone call from the regional manager of GoWireless he asked me to come meet him at the store and bring my equipment with me. I decided to give them the opportunity to make this right and he did. He came in and went through everything with me line by line for our account fixed anything that was an issue and also exchange some of our products for other products to meet our needs better at the cost of the store. I thought it was really awesome that they took the time to do this for us I really appreciate the service and the time that they took to make everything right for us not a lot of businesses that do that anymore and that actually care about their customers so I give them two thumbs up and recommend them for your wireless services Do not buy your phone from the store. We. were looking to change from AT&T because they lost their service out in Twentynine Palms so we stopped in at this Verizon store now the guy helping us, took forever because he had no idea what he was doing he couldn't even run the credit check correctly on my husband He sat there and sold us a $80 plan on each phone that would replace the screens if they were ever broken and so I said well would that replace the insurance because why would you buy insurance if the screens constantly are being replaced for free and he said don't worry about it you can add insurance later if you decide to we are not like one of those companies that you have to buy it right now or else you can't get it. Come to find out he was lying about that too I called Verizon cuz it seemed a little sketchy and they said no we had to get the insurance on the phone in the first 30 days or else we would not be able to get it just like every other cell phone carrier. I get home with my new phone and the screen doesn't work on my phone at all when you touch it so we had to drive all the way back to Yucca to get it replaced while I was there I was reading on the wall about the plan and the guy totally lied to us it wasn't the screen that was being replaced it was a piece of plastic that he put on the front of your phone that would be replaced any time it broke he totally one-hundred-percent lied to us. He himself was talking about a marine he knew on base and was calling Marines boots and pogs, so he sitting here disrespecting Marines while he's sitting there working at Verizon Wireless real cute you just made yourself sound stupid all the time you were there I wanted to cringe inside every time he was making all these comments mind you we were there for over 4 hours just so he can sell us three new phones one for me one for my husband and one for my daughter. He also asked my husband for his military ID so he could get a copy of it to add it to our account so that we could get a discount meanwhile he never put the discount on and when I called back later to ask if they were going to put it on they said it takes a month to a month and a half to show up on our bill I decided to call Verizon cuz this didn't sound correct and Verizon said no that's not correct you have to go online and add it yourself.... so why is this guy sneaking into the back making photocopies of my husband's military ID when he already had a copy of his regular ID ? again we were completely lied to. meanwhile they put this plastic on the front of my phone that doesn't fit my phone at all and it's cracked in 7 pieces already and they don't have the plastic piece that matches my phone even though they charge me $80 for this program that they have. Seriously the service here is terrible and when you ask them about things they just lie to you because they don't know what they're doing. do not go to the store do not buy anything from them it's a waste of time you still have to go back and deal with Verizon customer service to get anything taken care of or done. read more

I have sought help for my iPhone several times in the past few weeks. All the employee are helpful, knowledgeable and progressional.

Makayla and Amanda helped me save a lot of money, were extremely helpful, friendly, and very knowledgeable. You have to go here if you need anything dealing with Verizon. read more

I got my new iPhone 7 plus from this store on December 2nd. Marshall worked with me nearly 2hours getting it up and running and teaching me some basics. He was courteous, knowledgeable and patient with me. They were very busy that day, with 5 guys working helping customers with a line of people waiting. Everyone I observed was friendly and helpful. read more

I can definitely say the team here is amazing! Today Omar helped me set up my new iPhone. Unfortunately on the Verizon end there were difficulties with the swap of the phones. Omar exhausted all options that he could but they were unsuccessful. Due to this problem he had to call technical support. He patiently sat on hold with me for over an hour (due to high call volumes) and eventually talked with several individuals to help get the issue resolved. While waiting on hold, Omar and the team engaged in friendly conversation while continuously thanking me for my patience and understanding. After the initial transaction Omar helped me figure out how to set up my new Hulu account (through Verizon) as well as auto pay. He even helped with my screen protector! Thank you very much to the Verizon team of Yucca Valley and especially to Omar who was more than helpful and kind to me as I am a novice to contract phone companies. I definitely recommend this store for all of your Verizon and phone accessory needs! read more

I'm not a tech savy kinda gal and waited till my phone was on its last bar (I dont like changes). I was greeted by Makayla who took the time and patience to show and explain the different phones to me. After deciding on a phone Makayla and Tyler worked togather to get the transaction thru unfortunantly the computer system kept going down but the two made it work. After goofing something up and runnung back to the store Makayla again greeted me with a smile and a solution. This has been the best phone buying experience I have ever had. read more

We went to Verizon store yesterday to purchase a phone. Our sales representative was Veronica. She was awesome. She made shopping for a new phone a pleasant experience. She also went out of her way to find any promotional deals that were available to us. Walked out the door with a phone and an iPad very satisfied. Would give her a 10 plus rating in customer satisfaction. read more

A coyote stole my phone-- Marshall was a blessing. Could not be more satisfied with the help and support I received in the midst of a hard time. read more

i bought my first iphone. the 11 pro max 512gb...i had trouble learning the phone and couldn't even connect it with my cars bluetooth. i just bought a tesla and i'm not very computer savvy. i was totally lost!!! i want to thank verizon go wireless. andrena help me set up my phone and even set up my bluetooth to the car. great customer service!!! i'm even thinking of getting a second iphone for my mom. once again, thank you! read more

The store went above and beyond to help me get upgraded (which was the cheapest option) when my phone suddenly quit on me and would not turn on its screen. The store itself is a small cozy shop and has devices missing from the floor ever so often as most Verizon stores do. I'm not sure how that works but I assume that they sell the devices or when they are broken by careless customers they have to get them replaced by the corporate office and the corporate office might only supply so many to restock the displays. The store is the only one for about 40 miles so it feels busy and rushed but that can't be helped when there is no other stores out in the general area. Unfortunately it was taxing to the workers and not that it helps having to deal with upset and upsetting customers all day. The store does the best with what it's got and that's more than I can say for a lot of places. Sometimes it may seem off putting if they work through a case in a few seconds and don't seem to give it much thought but usually they know the store and especially the product and have done this about 10 times already today and know what to look for. They are actually suprisingly quick despite having a line all the time, usually its cycling through people quickly though that being said phone issues are not ever a "quick fix" so don't expect to go in with a problem and not have to stay a while. The thing about this place is that they work with you and not against you to get you the help with your phone. That can't be said often. I admire that exceptional practice. None of the perceived issues I saw at the store were the fault of the staff, and all the staff did was work hard to get my phone in my hand. That's excellent service, if you have time to buy in person check out the store you won't be sorry. read more

The manager of this store is totally misleading. I was told I was due an upgrade for my cellular phone and was quoted a price for a new phone. I was not told there would be an extra cost from Verizon on my monthly bill. The customer service was non existent. My husband and I ended up having to contact Verizon direct to get my new phone that didnt work replaced and that was after several promises by the store Manager to sort things out for us. We find their practices to be unethical and appalling and totally recommend staying away from this particular store. read more

I had a very good experience here. They went above and beyond my expectations. The young man who helped me was very professional and extremely helpful. Not only would I go back, I would recommend it to any and all who want to get amazing cellular service and even better customer service. read more