I've been having trouble with my cell phone charging. I will think it was charging & wake up and it…read moreis dead. Since I had some time, I decided to have it checked out at Operation Tech Rescue. A very nice man listened to my issue, took my phone & went in the back. He explained, when he hooked it up to his charger & it worked immediately. He explained that it could be the port connection. If it is the port connection going, he explained the procedure to fix it & how expensive it may become. It was his expert opinion, that if the port conception went, it would be cheaper to get a new phone. He explained everything in lay terms, so there was noiscommunication. Now, I wait & see what will happen. If I needed work on a cell, I would definitely return here & have my cell repaired. What's a girl to do? Go where people are honest and you trust them & their work.

Amazing shop! Can restore old and damaged phones to new. Repaired my old phone and got back my…read morememorable music and pictures. OTR provides great services and the prices are pretty amazing too compared to the competitors. The shop also provides cellular services, computer and other electronic repairs. I recommend them first before you try else where.

Seriously the most incompetent group of guys who work here. They always change the rules on what…read moreyou can and cannot do in the store every time I come in here. The two guys were sitting in the back doing absolutely nothing!!! Go to another location!!!

SNEAKY CASHIER!! I went in to trade in my phone and when…read morebuying the new phone, the cashier snuck a charger from under his counter, added it to the "cart", pushed the card scanner in front of my mother and I, and I questioned him about it. We weren't here for to buy any accessories, chargers, etc. The cashier had added it to the "cart" and my mother ended up paying for something we didn't ask for. The cashier said we would need it, but we didn't want it or ask for it. Next, the other consultant takes my mother over to look at phone cases. We made it clear that we had other cases we wanted to buy at Target, but the consultant wouldn't stop pulling my mother away to sell her a some clear case. In addition to all of this mess, this was our first time ever going to a T-Mobile store. We had always done phone transactions in Sprint or Beat Buy stores. So, when we were done with all our transactions, the cashier ended up adding a "Service Support" charge for $30. This is an up charge for "getting help/assistance" from a consultant. We were also never informed of this up charge prior to this all, either. I hope this helps with steering people away from this location. Those employees are shady and far from honest people.

I'm very disappointed with this repair shop. The screen I had replaced showed poor quality almost…read moreimmediately after a very minor drop (about 12 inches), the display developed a green tint. This never happened with my original screen. When I brought it back, they refused to offer a refund or any solution. On top of that, the customer service was bad. I was spoken to in a dismissive, condescending way and treated as if I didn't understand English, instead of being helped respectfully. Between the low-quality screen and poor service, I would not recommend this place.

Very nice new business. Ramin and his business partner were very customer focused and have great…read moreskill and attitudes. Help them grow their busines. We love helping this type of small business succeed and plan on letting all of our friends in the St Pete area know that they are there.

I had an excellent experience today at the Pinellas Park store. I received professional, courteous…read moreservice from Chris R. and Jesse S. They helped me save a ton of money on my monthly bill. AND to my surprise, I qualified for a free Apple Watch. I only wish I would have gone to the store sooner for help with my plan. I am so grateful to them.

It's very horrible when are you going inside the smell marijuana these people zero service and feel…read moreso bad from AT&T I'm waiting for 15 minutes one guy the have customers the second the Clening and the have 4 Costomer the waiting and full store the smell marijuana

Excellent service by Kyle. I was of course sad about my broken iPhone 16 max broken back glass but…read moreKyle was polite and explain the process. The service tag said it would be done in 4.5 hours but Kyle committed to having it done in 3 hours. This was an Asurion warranty repair and they gave me no hassle about that at all. Overall an easy process and I had no concern handing my phone over to capable Kyle. Thank you! He was was pleasant and shared stories and advice on cases.

Worst experience ever. My son brought his working Nintendo Switch to uBreakiFix Tampa on February…read more26th because it wasn't charging. After paying $64.49, we just received it back today--April 18th--in a plastic bag , completely disassembled , parts and screws everywhere and missing the official Nintendo SD card that was inside it. Not only did they fail to repair the device, they returned it in pieces with no explanation . Despite initial promises in-store and a follow-up phone call assuring us it would be fixed, they gave it back in worse condition than when we dropped it off. My son was in TEARS . You can't get anyone on the phone --you literally have to show up in person just to get a response. We had to show up 3 times. They even promised my son a week ago that it would be reassembled, yet it was handed back to us just ripped apart . I have a computer degree and would never return someone's electronics in this condition. I don't trust the glowing reviews on Google--they probably use a service to bury the negative ones . This place is incompetent and unprofessional , and I've filed a formal complaint with corporate. I've attached images of how it was returned and the credit card charge for honest proof.

If I could give this Verizon 10 stars I would!!! Savannah…read moreNEEDS a raise ASAP!! I recently worked with Justin M. at the Countryside Mall Verizon through a third-party. Justin's system wasn't working, and he told me I could visit any Verizon store to complete my iPhone 13 trade-in. I followed his instructions and went to the Parkside location, where I was initially greeted kindly by a representative named Anthony. However, during our conversation, another employee named Chris rudely interrupted and asked what I was there for. When I explained, he immediately told me he couldn't help because I worked through a third-party, and that I'd need to go elsewhere. I later called two other Verizon locations and spoke to two different representatives -- both confirmed that any Verizon store should be able to process a trade-in, regardless of third-party involvement. This interaction was not only unhelpful but also disrespectful. What should have been a simple 5-minute trade-in turned into a frustrating 2-hour ordeal. Thankfully, I eventually spoke with Savannah at the 8700 Fourth St N, Saint Petersburg, FL 33702 location, who provided outstanding service. She went above and beyond by calling both Countryside Mall and the Parkside store on my behalf. While she tried to resolve the issue professionally, Chris continued to make excuses and showed no accountability for his behavior. Chris was unapologetic and indifferent to the inconvenience he caused. I can only hope Verizon takes this feedback seriously and ensures that representatives like Savannah are recognized for their excellence -- and that others receive proper training in customer service and professionalism.

IF I COULD GIVE 0 STARS I WOULD DO NOT USE VERIZON!!!!i am a client with verizon. I enrolled with…read morebrenden at 4th st in saint pete back in march of 2024. At first it was a very pleasant experience. As of recently it has turned into a nightmare. When i originally signed up with Brenden (will include screenshots of the texts exchanged) my bill was due to be $152 before taxes with autopay. Currently i looked at my bill it has been $211 per month since march of 2024. Brenden has agreed that i was signed up for autopay through texts. I was also supposed to have 11 months of no phone bill due to credits applied from switching carriers. Currently it is January and apparently i owe 3 months of phone bills. In November i went on an international trip and brenden agreed i would switch my plan and only pay a difference of $10. Unfortunately he did not do that and i have accumulated a $500 phone bill due. As of today i just paid a $280 phone bill to get my devices turned on as it was turned off without my knowledge. I lost over $3000 in wages today because i was unable to make phone calls or use my device. Once again i have texts showing all of this was completed and unfortunately i was lied to. I came to the us19 store today where Brenden works at and he advised me to switch carriers as there is nothing he can do. Brenden claimed it was scotts fault as he was supposed to turn on international. Brenden also claims that the autopay is not his fault either as he turned it on but it turned off by itself. I did the calculations and rhe difference in my account versus the credits i had and the mistakes made is $924.46. I am very disappointed in brenden and verizon for not honoring what was agreed upon. I also asked Brenden for an upper management such as district manager or regional manager and he said he does not know who is in charge he only knows marcus. I contacted marcus today and he has not contacted me back since. I reached out to Stephanie as well who is supposedly the district manager not sure of her position. I would 100% need resolution on this.

Android phone would not hold a charge for a while now, tried cleaning myself, bought several…read morecords..still no help. Had to find local repair person; did a search on Yelp, saw Innovative as one of several, he quoted me a fair price...bought the phone in and 2 hours later I now have a phone that actually holds a charge!! Had to wait a few days to see if it actually worked...5 Lenny (?) even explained the techinical details of what I needed for a fast charging system...BRING YOUR BROKEN PHONE TO HIM!!

Have used IC for years now. Always great advice and quality repairs. I moved up to Belleair five…read moreyears ago but still drive down to see Lenny for any work.

I brought my phone in for a screen repair. It took him 1 hour to replace the screen. I highly…read morerecommend this business because the young man was professional, polite and honest...also he charged a fair price. I will always come back if I need any work done to my phone. It's a great little find in St. Pete Fl.

Thanks Moe for the service He fixed my daughter's screen and gave me a good price on a new phoneread more