Not only was the employee 30 minutes late for work, after I waited 30 minutes he couldn't get…read morelogged on to his new pad. I blame this on owner/manager for not adequately training & staffing this store.

Rep did not care and didn't even attempt to trade in my phone and wasn't rude but also just didn't…read moreseem to care about his job. I understand it's work and not fun but I wish they were at least sorry and tried to transfer my data and didn't honor ATTs 30 day trade in policy.

Besides the discriminatory treatment we experienced, Ada immediately had an attitude and was…read moredismissive toward my father. We were not greeted or acknowledged when we arrived, while other customers who walked in after us were greeted promptly. We stood there for nearly 20 minutes without anyone acknowledging us or offering assistance. Bryan was also present but did not make any effort to greet us or address the situation. This treatment was completely unacceptable and made us feel unwelcome and disrespected. We will be contacting corporate to formally report our experience and expect this matter to be taken seriously.

Can't get ahold of anyone. What is the point of paying $30 more than normal price to have your wifi…read morenot work? Garbage. Hope they are enjoin my money

Useless employees, not knowledgeable about phones or service. A blind and deaf parrot would have…read morebeen more help.

The village idiots are running the store and there is no collaboration between store and over the…read morephone customer service. It took me going into the store six times over the course of a month to switch my personal account to a business account. I was quoted a total price of $240 and then was price gouged with a $550.00 bill on business side (transfer fees) and charged Transfer fees on personal account side AND they still haven't closed my personal account. Online/phone support promised to fix issues three times but never did.

Do not use this store. They treat you horrible, tell you they are not a part of AT&T while they…read moreare in an AT&T store, wearing and AT&T shirt with an AT&T name tag. I told this kid he was treating my like an ass and he literally told me he was done with me and I could leave the store. When I started to leave then came back and took a picture he stated go ahead, there was nothing I could do to him. They weren't going to fire him no matter what.

I had put off getting a new phone for about 6 months because I dreaded the whole process. In the…read morepast it seemed to take forever and it was just an overall annoying experience .. BUT today Blake at the 37th & Peoria store made it so easy for me. He was funny , fast and very knowledgeable . This will be my new go to At&T store

Mathew -led tech, was so awesome! Seriously. I came in with no notice and no speakerphone working,…read morewhich was getting really frustrating. I could not use FaceTime or any other speakerphone options which had been going on for well over a month. I took it to the AT&T store and they told me I would have to get a new phone. I thought I paid for insurance and when I went to claim it, they informed me I did not anyway, that's another matter. When I walked into tech daddy, Matthew was super friendly and helpful. Turns out it was a simple cleaning which he did right away and was so kind as I was embarrassed. I could have done it myself ‍ my iPhone 13 mini is back is business!

Nothing bad yet. They are working to replace a cracked screen on an iPad I punched. So, far they…read morehave helped to make me feel welcomed. Very friendly and walked me through the process. Update: tech daddy completed the screen replacement in the time they quoted me. My iPad was trashed and smashed. They made it look like new. Had me turn it on and make sure it was working correctly. I will update with after photos. The store is clean and smells great. I recommend them for any tech repair needs you may have.

This company is mainly for iPhones and Galaxy's. Since those are the most mainstream phones, it…read moremakes sense. First time I went in there, I wanted them to fix my Nokia c2-01 but they basically only specialize in smart phones. So a month ago, I paid to get my Nokia 1020 fixed (New charge port and new battery) and it took a month to get fixed. Just got it back today. It wasn't exactly their fault though. The company that was supposed to send the charge port, lost it in the mail twice and then sent it to a different Phone Doctors that needed one. I bet if I had a iPhone or some type of Android, the warehouse wouldn't have screwed up. By calling, I learned all this information. Because I had waited so long, they refunded me the charge port even though the DID get it fixed. Thanks guys for fixing my phone.

Firstly, I understand not being able to fix the water damaged phone. But I am very surprised that…read morenothing could be fixed when it was already able to be turned on before, just not stay on. Thanks for making me pay $40 for you to break my phone further!