This store is in a great location and has excellent employees! They have helped me several times…read morewith different issues. Last evening, right before closing, I needed to know about a feature on my iPhone. David was efficient and friendly and explained what I was doing incorrectly. He (and others there) are so knowledgeable. Couldn't be happier...thanks Verizon in Tulsa Hills!

The staffer was right at the entrance upon entry, he asked if the woman in front us as well as us…read moreif our phone wasn't working. We both said yes. He said there is a nationwide cellular issue across the US. Many phones are stuck in SOS mode. Not an issue for all users. My phone is working at least. The woman ahead of us was quite distressed, she was lost. He helped her get the GPS working to find her destination. Seems to be a nationwide issue on many Verizon phone cellular services since 8:30AM-9AM this morning. He said hopefully it should be back up running by tomorrow morning. Let's hope so. Staffer was helpful. At least we have one phone working. He told us to cycle through turning off and on the phone to get to connect. Some relief a new SIM card isn't needed at least.

I had a cracked screen on my cell phone so I came to this location and got my screen repaired. 4-6…read moreweeks later the screen was completely black when I picked it up. I tried everything I could think of to try to fix it. Even though the screen was black I could still type on it. So I returned to this same location to get it repaired again. I just got my phone back today and it is still not working properly. I got my front screen fixing both times. This time my flash is messing up and holding unusually long. I will not be returning to this Cell Phone Hospital for repairs again.

Most people write bad reviews when they have a bad experience, but only a few will take the time to…read morewrite a good review when they have exceptional service. Fortunately, I had the exceptional service today when, after taking my non-working phone to US Cellular where I purchased it and they offered no help, other than showing me new $800-$900 phones I could purchase, I ended up going to the Cell Phone Hospital in Tulsa Hills where I was greeted by a young man who was very professional and helped me right away. He worked on my phone for well over 20 minutes, found it was the charging port being packed with debris and he cleaned it all out with special cell phone tools. He tested the phone right afterward and it immediately worked. He wouldn't take payment for doing this and said he was just trying to provide the best customer service. I was blown away by this. Needless to say, I highly recommend this business for any of your cell phone repair needs. I will definitely be giving them my return business.

This store is very helpful for all your wireless needs. The associates are tenured and knowledge…read more The pricing is competitive. They offer cell phones, Home internet, home phone, tablets, flip phones, security solutions, smart products, speakers, cases, screen protectors, chargers, Samsung and apple products. Highly recommend this carrier if living near the area

Jude was hands-down the best Best Buy employee I've ever worked with - knowledgeable, friendly, &…read moreactually seemed like he wanted to help. We'd had a previous experience at this location that made us extremely hesitant to come back, but Jude completely changed that. If you're shopping here, do yourself a favor and work with Jude. He IS the standard

My little complaint my not hold any weight to big corporate organization but I have to make it…read moreknown to the public that best buy is full of Non truthful employees From the store to corporate office was lied to all the way up the ladder so be ware of the poor business tactics best buy provides

I walked into store at 41st n yale, Tulsa ok to PAY MY BILL. They took my name and said there was 3…read moreppl ahead of me. I said I just want to pay a bill. My goodness, you can't just pay a bill you have to wait til they sell phones to table full of ppl. They had no kiosk, like ATT. Smh. Unbelievable. There was 2 girls just talking n taking names and both were RUDE. UNBELIEVABLE. ​

Was eligible for a new phone and because of an issue, stopped by this store. GREAT experience! It…read moretook Kannon about five minutes to correct my issue! I didn't want a new phone anyway (at age 91, I hate change!) You really need to give Kannon a raise or at least a nice Christmas bonus!! :) Whatever it takes, all businesses need pleasant and competent employees! This young woman is a real treasure! Carolyn C. December 10, 2025

"Exceptional service at Verizon Wireless! The staff here are incredibly knowledgeable, guiding me…read morethrough the process of choosing the perfect plan while also providing valuable insights on how to rebuild my credit. Their expertise made me feel confident in my decision, and I left the store with not just a new phone, but also a solid plan to improve my credit score. Thank you, Verizon, for going above and beyond!" Oh thanks! More specifically Ramon will direct you in all your purchases. You won't be disappointed

I came into this store very bereft, as AT&T had just lied to me and treated me extremely…read moreunprofessionally. My first encounter was with Jordan who took the time (even though they were busy) to sit with me and work through my issues. AT&T refused to give me a transfer pin to switch carriers. They insisted that I had no choice but to pay off my old iPhone 14+ (stolen) before they would issue that 6-digit pin number. Not only is this unethical, but it is also illegal and I have reported their bad business practices to the FCC. Jordan assisted me in developing new passwords, deleting old information and bringing over ALL of my contacts and photos. I was very concerned about my personal data not moving over after AT&T tried so hard to prevent me from switching carriers. But after sitting at the store for some time, everything did transfer over! When I came back into the store a little bit later to hand in my old iPhone 8 as a trade-in, Thomas was available to assist me. He also sat down with me and explained that this process should not have been so complicated. He was able to update my plan, double check that I finally had all of my data and even spoke with his manager regarding a credit after AT&T overcharged me ($222). The bottom line is Verizon has already outperformed AT&T in just 24 hours! Their employees are educated on the process, take the time to explain things to the average customer and go above and beyond to ensure things are taken care of. I am already happy I decided to switch my cellular service to Verizon, and I am telling everyone who is needing a new carrier to go by and visit with Jordan and Thomas!!

Hi I was hesitant about going to this store but the worker his name is JJ he was so helpful and…read moresupportive he went over and beyond and I have bad knees so I left to sit in a car he came out serve me in the car came back came out couple of times and he's great so I would just say if you all are in that area don't judge it based on what the business is located judge the quality of service given which is superb I might add thanks again JJ if you can see this Hueneme!!

We were planning on purchasing a phone for a a homeless individual when we visited the store. We…read morewere shocked and taken aback by the clerks, rudeness and violent behavior toward us. We have never done any business with Assist Wireless or visited the store before. The clerk seemed disturbed or maybe high or intoxicated and accused us of committing, some sort of fraud. Our organization assists the needy and homeless, and we were inquiring about this particular individual in order to get his phone activated and purchase him a phone since the clerk was familiar with the homeless individual, but he refused to allow us to help the homeless individual and told us to leave the store. It seems that he had something against us, and we were nothing but polite and professional toward him. We hope that the corporate office would remove this disturbed and inappropriate individual who refused to give us his agent number and is not a safe person to do any type of business with. We have informed the police and corporate headquarters of his false accusations and inappropriate and violent treatment toward us. We do not recommend this business to anyone, as an investigation will be initiated by both police and corporate headquarters.

excellent customer service!! 10/10 so helpful and respectful and VERY fast! I'be used many other…read morerepair service providers and stopped once I found these guys, they're that much better.

wish I could give zero stars. My 19 year old son took his phone in for screen replacement. They…read morereplaced it and charged him 160. A couple weeks later he dropped it on the carpet and the screen went black. Was not broken , just black. He took it back in and they charged him another 160 to fix again but told him this time it would be under warranty for 90 days . I called and spoke to someone . He was rude and called it new damage. Was supposed to talk to the guy who fixed it and call me back and never did. Their website says all repairs are warranted for 90 days.

I took my IPad to Phone Doctors because it was no longer charging in September 2024. They kept it…read morefor over a month before it was repaired. It is now back to the same issue of not charging. I called and whomever answered the phone was extremely rude. I will not recommend them to anyone, ever. Wasted over $100 to be back in the same place that I started.

I had my IPhone watch worked on to install a new battery, after they did that it only worked for 2…read moreweeks. What a waste of $65. Sadly I bought a 9 series, I should have done that in the beginning so I could have traded my old one in. What a racket they have....