The staffer was right at the entrance upon entry, he asked if the woman in front us as well as us…read moreif our phone wasn't working. We both said yes. He said there is a nationwide cellular issue across the US. Many phones are stuck in SOS mode. Not an issue for all users. My phone is working at least. The woman ahead of us was quite distressed, she was lost. He helped her get the GPS working to find her destination. Seems to be a nationwide issue on many Verizon phone cellular services since 8:30AM-9AM this morning. He said hopefully it should be back up running by tomorrow morning. Let's hope so. Staffer was helpful. At least we have one phone working. He told us to cycle through turning off and on the phone to get to connect. Some relief a new SIM card isn't needed at least.

This store is in a great location and has excellent employees! They have helped me several times…read morewith different issues. Last evening, right before closing, I needed to know about a feature on my iPhone. David was efficient and friendly and explained what I was doing incorrectly. He (and others there) are so knowledgeable. Couldn't be happier...thanks Verizon in Tulsa Hills!

I had a cracked screen on my cell phone so I came to this location and got my screen repaired. 4-6…read moreweeks later the screen was completely black when I picked it up. I tried everything I could think of to try to fix it. Even though the screen was black I could still type on it. So I returned to this same location to get it repaired again. I just got my phone back today and it is still not working properly. I got my front screen fixing both times. This time my flash is messing up and holding unusually long. I will not be returning to this Cell Phone Hospital for repairs again.

Most people write bad reviews when they have a bad experience, but only a few will take the time to…read morewrite a good review when they have exceptional service. Fortunately, I had the exceptional service today when, after taking my non-working phone to US Cellular where I purchased it and they offered no help, other than showing me new $800-$900 phones I could purchase, I ended up going to the Cell Phone Hospital in Tulsa Hills where I was greeted by a young man who was very professional and helped me right away. He worked on my phone for well over 20 minutes, found it was the charging port being packed with debris and he cleaned it all out with special cell phone tools. He tested the phone right afterward and it immediately worked. He wouldn't take payment for doing this and said he was just trying to provide the best customer service. I was blown away by this. Needless to say, I highly recommend this business for any of your cell phone repair needs. I will definitely be giving them my return business.

This store is very helpful for all your wireless needs. The associates are tenured and knowledge…read more The pricing is competitive. They offer cell phones, Home internet, home phone, tablets, flip phones, security solutions, smart products, speakers, cases, screen protectors, chargers, Samsung and apple products. Highly recommend this carrier if living near the area

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Geek Squad Star Bryce is proof positive that Geek Squad Manager Kevin knows how to attract & retain…read morequality. Bryce resuscitated my 4 year old dead cell phone in less than 20 minutes, identified & fixed the unexpected source, & I was on my right quick & right smart, early. The price was right. During that 20 minutes I observed him multi-tasking with 4 other customers & a colleague - all happy/satisfied, kept his cool, & was moving with alacrity. You could say he re-defines indispensability, or is that invaluable, peerless employee that all employers are eager to find & keep making that critical 1st/lasting impression on behalf of their business. You would be right on both counts.

OK, so it's 10:22 AM on a Thursday. I walk into Best Buy to turn in an old computer just to give to…read morethem for disposal or parts or whatever they wanna do with it. There's nobody behind the Geek Squad counter. Meanwhile, how about 20 feet away from the counter or four or five geek squad members I'll stand around talking and chuckling to themselves. In front of me is a man who has been standing in a line for 10 minutes waiting on somebody to service him. After about five minutes, I just gave up and put my computer and power cord on the table and said to myself let them deal with this. It's very clear that the four geek squad members were aware that there were two people online and it was very clear. There's nobody behind the counter. How hard is it to communicate and say somebody will be with you right shortly or give us some heads up as to what is going on, and why there's nobody behind the counter. I walked out of the store with the older man in front of me still just patiently waiting on somebody to give him attention acknowledge his presence.

I walked into store at 41st n yale, Tulsa ok to PAY MY BILL. They took my name and said there was 3…read moreppl ahead of me. I said I just want to pay a bill. My goodness, you can't just pay a bill you have to wait til they sell phones to table full of ppl. They had no kiosk, like ATT. Smh. Unbelievable. There was 2 girls just talking n taking names and both were RUDE. UNBELIEVABLE. ​

Was eligible for a new phone and because of an issue, stopped by this store. GREAT experience! It…read moretook Kannon about five minutes to correct my issue! I didn't want a new phone anyway (at age 91, I hate change!) You really need to give Kannon a raise or at least a nice Christmas bonus!! :) Whatever it takes, all businesses need pleasant and competent employees! This young woman is a real treasure! Carolyn C. December 10, 2025

"Exceptional service at Verizon Wireless! The staff here are incredibly knowledgeable, guiding me…read morethrough the process of choosing the perfect plan while also providing valuable insights on how to rebuild my credit. Their expertise made me feel confident in my decision, and I left the store with not just a new phone, but also a solid plan to improve my credit score. Thank you, Verizon, for going above and beyond!" Oh thanks! More specifically Ramon will direct you in all your purchases. You won't be disappointed

I came into this store very bereft, as AT&T had just lied to me and treated me extremely…read moreunprofessionally. My first encounter was with Jordan who took the time (even though they were busy) to sit with me and work through my issues. AT&T refused to give me a transfer pin to switch carriers. They insisted that I had no choice but to pay off my old iPhone 14+ (stolen) before they would issue that 6-digit pin number. Not only is this unethical, but it is also illegal and I have reported their bad business practices to the FCC. Jordan assisted me in developing new passwords, deleting old information and bringing over ALL of my contacts and photos. I was very concerned about my personal data not moving over after AT&T tried so hard to prevent me from switching carriers. But after sitting at the store for some time, everything did transfer over! When I came back into the store a little bit later to hand in my old iPhone 8 as a trade-in, Thomas was available to assist me. He also sat down with me and explained that this process should not have been so complicated. He was able to update my plan, double check that I finally had all of my data and even spoke with his manager regarding a credit after AT&T overcharged me ($222). The bottom line is Verizon has already outperformed AT&T in just 24 hours! Their employees are educated on the process, take the time to explain things to the average customer and go above and beyond to ensure things are taken care of. I am already happy I decided to switch my cellular service to Verizon, and I am telling everyone who is needing a new carrier to go by and visit with Jordan and Thomas!!

Hi I was hesitant about going to this store but the worker his name is JJ he was so helpful and…read moresupportive he went over and beyond and I have bad knees so I left to sit in a car he came out serve me in the car came back came out couple of times and he's great so I would just say if you all are in that area don't judge it based on what the business is located judge the quality of service given which is superb I might add thanks again JJ if you can see this Hueneme!!

We were planning on purchasing a phone for a a homeless individual when we visited the store. We…read morewere shocked and taken aback by the clerks, rudeness and violent behavior toward us. We have never done any business with Assist Wireless or visited the store before. The clerk seemed disturbed or maybe high or intoxicated and accused us of committing, some sort of fraud. Our organization assists the needy and homeless, and we were inquiring about this particular individual in order to get his phone activated and purchase him a phone since the clerk was familiar with the homeless individual, but he refused to allow us to help the homeless individual and told us to leave the store. It seems that he had something against us, and we were nothing but polite and professional toward him. We hope that the corporate office would remove this disturbed and inappropriate individual who refused to give us his agent number and is not a safe person to do any type of business with. We have informed the police and corporate headquarters of his false accusations and inappropriate and violent treatment toward us. We do not recommend this business to anyone, as an investigation will be initiated by both police and corporate headquarters.

Oh. My. Gosh! This place is the BEST! I have used them 3 times now. Once for a new battery and once…read morefor a new screen. But the real test came when my phone spent too much time in a toilet bowl. It was completely fried. I didn't think there was any hope. No one--the Apple Store, Best Buy or Consumer Cellular would help. I took it to Nathan at Mr. Phone at 10:30 in the morning. I kept checking back and he kept saying he needed more time. He even sent his associate to a neighboring town to get a part. He just wouldn't give up! Finally, at 6:00 that evening I saw him outside of his store and he said, "I have very good news--we fixed your phone." I almost burst into tears! And it only cost $100. I said, "Are you sure?!" He said they don't take advantage of people. So...they had my phone ALL DAY, fixed an almost impossible fix and charged me a mere $100. I can't recommend them highly enough. If you have a phone issue, save yourself some time and go straight to Mr. Phone. You won't be disappointed!

excellent customer service!! 10/10 so helpful and respectful and VERY fast! I'be used many other…read morerepair service providers and stopped once I found these guys, they're that much better.

Firstly, I understand not being able to fix the water damaged phone. But I am very surprised that…read morenothing could be fixed when it was already able to be turned on before, just not stay on. Thanks for making me pay $40 for you to break my phone further!

I had my IPhone watch worked on to install a new battery, after they did that it only worked for 2…read moreweeks. What a waste of $65. Sadly I bought a 9 series, I should have done that in the beginning so I could have traded my old one in. What a racket they have....