It should be made very clear to customers that "in-direct" stores such as the one in BJs isn't a true Verizon Wireless store, although Verizon's logo is on the store front, and that if you are looking for Verizon Wireless to back their service, you shouldn't EVER buy a phone from these "in-direct" stores. If you do, don't expect Verizon Wireless to be able to assist you should you have any problems. I pre-ordered a Galaxy S6 from this location and then later learned at BJs was offering a much better detail and had a wider variety of phones (in size and color) which they could guarantee would be in store on the 10th when the phone was released. When I tried to cancel my pre-order I learned (after MANY hours on the phone with the BJs kiosk manager and Verizon Wireless's customer service) that I could not cancel the order. The problem was due to the fact that the BJs kiosk was an "in-direct store" and Verizon Wireless cannot control their system. The in-direct store's core support requires the phone's ID to cancel the pre-order. In order to get the phone's ID I would have to wait for the phone to arrive in the store, go in-person to talk to the kiosk and then wait for the manager to call the in-direct support number and have them cancel the order. No one could tell me how long it would take to cancel the order in the system. Perhaps several business days. I would understand this practice if I was trying to switch providers, but I am simply trying to RENEW my Verizon Wireless account and get the phone I want. Next time I will avoid this drama and go straight to a "real" Verizon Wireless store. read more