Well I went to this location for several reasons. Billing…read more(Jose said "we don't know how to read the bills!") Watch not working (Jose said he could do NOTHING!) He didn't plug it in to see if it was a problem with OUR charging station and had ZERO suggestions! I understand this store is "an authorized dealer" but what do they DO there? Why are the doors open?????

Great customer experience and I'll be saving money on my monthly phone bill since I switched from…read moreAT&T! Thanks Nai & Eli for the tag-team customer service!

When they offer stuff on tuesdays like Major league baseball offer. Food service offers. They won't…read moregive those offers to people who pay. They won't offer those deals to customers that have had service for a long time and do not pay large amount of money to them. If you pay. Large amounts to them for your monthly service. Then they let you have that Promotion They're very sneaky. Even their coverage isn't what they say it is.

The store reps are not interested in helping if they are not getting their commission upfront…read more Everytime we visit the store they change their plans and promotions for customers to pay more for what they are offering in their commercials. It is just to trick you into the store to sell you more that you don't need.

NO customer service. Walked in and no one acknowledged me. Sorry, a customer said hello. Walked…read morearound and still not acknowledged. I'm glad I don't own this store! Maybe some customer service training!!

From the owner: Visit the T-Mobile store in Winston Salem and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 949 Hanes Mall Blvd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Always good customer experience at the THRUWAY SHOPPING CENTER off Stratford Rd in Winston Salem…read more At Hanes Mall Blvd location has been hit or miss at times. So my preference is the Thruway location by far. Have had different reps give above and beyond service consistently. I especially appreciate JOHN who is so patient as he expertly coommunicates. He and several others really seem to love their work and interacting with customers. Also technically savy. Master of selecting correct phone settings imon multiple models to make things work. Excellent at his / their job. Represents the company / brand very well

From the owner: Visit the T-Mobile store in Winston Salem and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 266 S Stratford Rd Ste 24B can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

By far the worst customer service I've experience from any sales representatives. They brushed off…read moremy needs and didn't care to help. Reasons like this will make someone switch carriers. Can't expect people to pay high dollars every month for a bill and don't get decent customer service.

From the owner: Visit the T-Mobile store in Winston Salem and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2898 Reynolda Road Ste B can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Continue to use Mobile Matrix Repair for all my cell phone and tablet repairs. Adam will answer you…read morecall, give you an estimate of the price and time to fix it and will be competitive to any others in the area! Long term satisfied customer !!!

My phone screen was replaced in June 2024. The service was great. A.J. was very pleasant and…read morecommunicative. His prices are reasonable in comparison to many other businesses. I would recommend Mobile Matrix to anyone needing cellphone repairs.

My cell phone bill was over $150 per month for 2 lines and 2 smartphones from Sprint. After getting…read morerid of Sprint earlier this year I went to Long Wireless and signed up for 2 $55 plans from Page Plus, which uses Verizon towers. Now I'm paying $110 per month, and the only difference I've noticed is better coverage and more money in my pocket. They also have plans for AT&T, T-Mobile and Sprint phones that cost less than the major carriers, use the same towers, and don't require a contract. That means if I want to change my plan, I can do it anytime I want without paying early termination fees. Long Wireless also offers repair of just about any cell phone, including iPhones and iPads. These guys are awesome and I'm recommending them to anyone looking to save some money on their cell phone bill.

I cracked my ipad screen and decided to get it repaired here. I went by, paid the 50% down…read morepayment, and Brian ordered the new screen. The following Tuesday evening Brian called to say the screen had arrived. I asked him what time the store opened and he replied 10am. I then told him that my son would be there when they opened and would wait for the repair to be done (which Brian said would be 1 to 2 hours) because we live about 40-45 minutes away. He said no problem. So my son was there and dropped the ipad off at 10am. About 2 o'clock I called my son to see why he wasn't home yet. He said that Brian told him the technician would not be there that morning. So I called Bryan to find put what was going on... He was unbelievably rude. I told my son to come home.... Good thing too because the technician didn't go to work until 4 pm. The technician, Chris, delivered the ipad to me about 8pm that evening. Chris was very friendly and apologetic, and he told me that he didn't understand why Brian told us that the ipad could be repaired that morning since he told Brian the afternoon before that he wouldn't be in until 4pm. That was hours before the first telephone with Brian when he told me it could be repaired in the morning. Brian's actions and rudeness are totally unacceptable. I highly recommend that people do not do business with this store.

I just feel like I am getting ripped off every time I interact with Spectrum internet. So many…read moreupcharges and inadequate customer service and the gadgets they sent me never work at first, I had to have my boyfriend figure it out twice and he said they sent the wrong item. Of course there is no customer-friendly internet company here (or maybe anywhere?), so we just have to put up with it.

If I could give a lower rating I would! This company sucks....period! Raise your bill without…read morenotice and then tell you " we told you last year you rate was going up! its on you statement from last year...." Their "chat" is a AI bot and doesn't help you at all. And they don't give a sh*t because they're the only one available in my area, so they got the market cornered here. And the internet goes out without any warning and when it comes back on it's very spotty and blurry on the tv......plainly put.... they SUCK!!!

I can't say enough good things about this place! Daniel is so friendly and kind. He totally hooked…read moreme up with an iPad. Product worked beautifully and the pricing is really really great! I definitely plan to shop here again.

From the owner: Customer service is our number one priority…read more We offer quality tested A-stock used and new cell phones. Get a quote if you would like to sell your phone. Prepaid cellular service that’s supports all major networks. Come bring your own Verizon/T-Mobile/AT&T phone and save money. Don’t have good service or coverage with Boost Mobile or Cricket? We have better options for you! We also offer iPhone repairs and other cellular devices.