Find another provider. Verizon's poor customer service is making loyal customers move on. They won't be number one much longer.

A little busy, but worth the wait. Really good customer service, friendly, knowledgable and helpful staff!

The staff at this location is always very friendly and helpful whenever we go in. Especially with our most recent ordeal. I was on the phone on and off all day with customer care, only to end up having them say there was nothing they could do and was back at square one. I decided to go into this store to see if there was anything they could do to assist. Sarah went above and beyond my expectations, she worked diligently calling several different numbers and speaking with several customer care reps. She never gave up and ended up finally getting someone who could help and fixed my issues. This ended this whole experience on a very positive note. read more

I've gone into this store a handful of times and have always found the staff to be very helpful and quite a bit more knowledgeable than either of the two other Verizon stores in our area. The most recent instance was to add a line using a refurbished phone I had purchased online, the sales person willingly took the necessary time to make sure the phone would work properly and even offered to reset it so as to make it seem like new phone for my daughter for Christmas! read more

I have been in this store a couple of times to purchase different cell phone equipment. I find as a customer you are treated like a potential thief before both your feet are inside the door. The routine seems to be an employee meets you at the door and asked the reason for your visit. This last time I was looking for a charger for my phone. I was told to "wait right here while I get someone to help you". The employee went in the back of the store and brought out the charger and gave it to another employee running a register. I was told I could move to the register to pay for the item. Following paying for the item the employee taking my money indicated he would walk me to the door where he handed me the charger as I left the building. I will not be returning to that store again. read more

This is the worst customer service I've ever received. While trying to explain to a rep that I can't call the network team to figure out why my phone doesn't work (because it DOESN'T work) he throws his hands up in the air, yells -YOU NEED A MANAGER THIS IS ABOVE MY PAY GRADE- then stomps off like a small child. The manager decides to finally come out of the back and literally does nothing. I tried to explain to her that I can't make calls from where I live because even on the wifi, it drops 100% of the calls I am on. They refused to do anything else but try to shove a sticky note with the network phone number in my hand. It's safe to say we will be switching. For 3 phones we pay over $250 a month for phones that do not work. read more

I popped into the store earlier today and made an appointment for 12:45 pm to upgrade my phone. Showed up at 12:43 for the appointment. At 1:00 pm I was still waiting for someone to see me. I asked for the manager and talked to Nick Bautistia and explained that I had a 12:45 and 15 minutes later still no one had seen us. His response was everyone is busy with other customers. I asked what is the point of making the appointment if they are not going to honor it, and his response was that from that point onwards he will not allow same day appointments. I asked for the name of the district manager and the telephone number and his response was I was no longer welcome in his store and he has noted my account with this information. read more

Totally unhelpful representative. My husband and I went in to upgrade our smartphones. The Samsung Galaxy 6 has just come out and we wanted to purchase the Samsung Galaxy 5 since it is more affordable now. The rep (pink haired girl) didn't listen to anything we said. We told her that we used less than 1 GB of data per month and had just reduced our data usage to save money. She only gave us prices for the Samsung 6 and for the Edge plan. She said we needed to start downloading more apps to use 6 GB of data. We said we wanted a phone with expandable memory and the Samsung 6 was a deal breaker because it did not have expandable memory. She was not concerned with what we needed or wanted. She did not listen and was completely unhelpful. We went home and ordered the phone we wanted from Amazon. I have no idea how much we saved because the rep at the store never did give us a price for the plan or phone that we wanted. I learned today, that I never need to go to a Verizon store again to find and purchase what I want. Don't bother going to the store, especially this one. read more

Here's everything that went wrong: - Before taking my old phone, the rep didn't let me check if my phone fully backed up... resulting in lost photos and videos. - He also set up my fiance's account wrong, which caused problems with activation. - I.T. said 24 hours, the rep said "a few" hours... he's "seen it before". - It took 3 days, many calls to I.T. and the store. It took my fiance showing up at the store before we received any sense of urgency on the matter. Especially because he didn't want to leave unless it was resolved. - The rep who helped him, opened up another line just so he can use the phone, which means we rack up extra charges. Then, we'd have to go back to have them adjust those charges. - The Zagg glass screen protector was sold as the best , by the 2nd day, it was cracked in 5 places. - I went to Zagg at FlatIron Mall for a replacement because that's where he told us to go, since it's a lifetime warranty. The one they sold me has been discontinued because of the defective design. I can't get one until the new design comes out. At this point, I had no patience. We ended up back in the store. We had Alyssa assisting us and she can definitely tell how aggravated I was. I could also tell that she did not want to deal with upset customers. She asked her manager, Mike, to help. They were very patient with us, knowing we were beyond irritated. Instead of giving us more excuses, Mike was able to help Alyssa give us the solution we were asking for. He refunded me the screen protector, he removed the extra line on the account, and Alyssa activated my fiance's phone and gave him his old phone number back. That was all we wanted... a solution to the problem that one of their reps caused. We appreciated it so much. We left so much happier. Thank you Alyssa and Mike!! read more

This store is terrible !! Customer service is terrible! I couldn't even use my coupon code for a new phone in the store . They made me go online to buy the phone ... What's the point of having a store if you can't even buy a phone there ? I do not recommend going to this store !! read more

The sales rep flat out lied to me. I was purchasing a iPad with Verizon cellular for a relative. I did not have access to their account so they said I would have to buy and set up on my account and transfer to theirs. Was then told there would be a $10 a month fee for adding it to my account but their manager waived. I said I would be back in 2 days with relative to transfer the iPad to their account and they said OK. I had previously said if I could not get this set up right with Verizon I would go purchase from the local Apple store. So they knew I had an option to get exactly what I wanted. When i came in with my relative I was told I had to wait 30 days to transfer the iPad to their account. The only option was to cancel the account and pay a $175 cancellation fee. I called customer service and told the same. The Sales manager was right there approving everything that happened. I should have gone to the Apple Store. They just wanted the quick sale and get me locked in with no easy way to change. read more

My older iphone was refusing to turn on today, so it was time to upgrade. I called beforehand to see if they had what I wanted, and to see if they would honor the 6 Gb of data for grandfathered unlimited data customers (which I had already been told was available by a Verizon representative). They said yes to both! Easy! I showed up 15 minutes later and was greeted promptly, and started asking the same questions. The sales person (I wish I could remember his name) arrogantly and rudely told me that option was not available, and made me feel like a complete idiot. When I told him that I had contacted Verizon directly and that they confirmed that offer, his response was: "I am Verizon". No joke. The most arrogant thing I have ever heard from someone in customer service. I left the store and when I got home, I called Verizon to order my phone. No problem. They offered the deal without a hitch. I will never return to that store and will turn others away from it. On another note, Josh who works there was very nice and helpful. read more