I spoke with verizon customer service last november and I told him that My insurance gave me a replacement for my broken Iphone x but I also went to best buy to have it fixed under warranty. So I told John can I retain the Iphone x that got fixed. and he said yes for a fee of $329.00 and you can have the Iphone you got fixed. When I saw my bill they were charging me $899.99 for the phone. I called verizon and spoke with customer service named Wilson today December 7, 2018 and he told me that "sorry you were given a false information" and I said whatttt... false information and I have to suffer to pay $899.99. what kind of service are you running in your company. So then Wilson told me you have to return the phone and he cannot gurantee if they can lower my monthly bill. i said you know what I'm pissed off already because once I return this phone I have no other phone to use in my job. I will just transfer to another who can give me a better service. I have been loyal to Verizon but this is what I get. A bad customer setvice from people who can give you a false information and which is ok with Verizon Wireless Company. Dont patronize this company because even their employee admitted that they gave a false information. So why do you patronize this company that cannot help you at all and let you suffer without a phone and with no guarantee. read more