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    Verizon

    2.8 (50 reviews)
    Open 9:00 am - 9:00 pm

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    The Slim and Slimy Verizon Chronicles: Customer service here is enraging. My daughter, mom and I were waiting there for almost an hour. I needed help transferring one of my family plan lines BACK to Verizon as I was experimenting with another service provider given Verizon's $#!tty service in my mom's neighborhood. The service from this new provider was not any better, so I tried it out for 1 week and was ready to come back. Thanks to my experience in this store, and with Verizon's 611 service, I'm now switching my 16 year family plan away from Verizon, completely. Say adios to five loyal lines. So what happened at the store you ask? There were only two staff in the office. A third customer service rep walked in and started helping a recent walk in who wanted to buy something. When his colleague told him I was supposed to be next, slim guy tells us he'll be quick, that he's almost done with that transaction. We say it's ok, wait around some more and notice they are done with said transaction, but now this customer starts asking questions about a phone upgrade. I know this second transaction isn't a quick one so I walk over and remind him that he told me it would be quick (which wasn't as he had to walk back and forth to the back room at least three different times). With an attitude he tells me, "he asked another question " in a defensive tone a little brat would use when he gets caught doing the wrong thing. The customer's wife recognizes that I'm next and tells them to help me and that they will wait. So slim guy now is supposed to help me, but ofcourse he has an attitude through the process and doesn't disclose the true reason the other service was not working well (all I needed to do is remove the Verizon SIM card! This I figured out the next day as I was requesting a transfer pin from the other carrier). Had slim boy had a different attitude and better communication skills, I would have stayed with Verizon and even upgraded to a new phone. When I was still at the store asked slim guy about what it would take to trade in my phone for a new one. After numerous and rushed questions, we realize this upgrade would ultimately cost about $600... I didn't go through with it because I was already feeling icky about this guy, so I go home and go through the Verizon.com website to compare. I realize he was trying to get me a phone with a huge amount of gigabytes that I don't need without giving me options. This store used to have great service several years back, but quality has decimated. Tristeza.

    Snap shot shoutout to those with great customer service! I appreciate it!

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    2 months ago

    Rachael was amazing thank you so much she helped us to switch to Verizon from tmobile it was so easy thank you

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    8 months ago

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    3 months ago

    I had an appointment and it was not honored. They made me wait . What is the point of having an appointment?

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    9 months ago

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    1 year ago

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    9 months ago

    Jeff did an amazing job assisting my wife & I with our phone transfer. Quick, effective communication and overall great customer service

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    11 months ago

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    9 months ago

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    10 months ago

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    2 years ago

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    2 years ago

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    6 years ago

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    2 years ago

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    2 years ago

    Muchas Gracias Rosibel por tu buen Servicio Eres muy Amable. Gracias por tu ayuda y tu paciencia

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    2 years ago

    Big thanks to Cristal. Great service. Fast and knowledgeable. Was a great help. Would return.

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    2 years ago

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    8 years ago

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    2 years ago

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    8 years ago

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    6 years ago

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    6 years ago

    I loved the customer service. Clean place. Happy faces. And are willing to help you with all questions one has

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    6 years ago

    I went in there and they treated me so kind and had a lot of patience to explain to me everything I needed to know.

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    7 years ago

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    8 years ago

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    5 years ago

    Love the people , friendly atmosphere, I like the way the help you , please come the store , cool atmosphere

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    6 years ago

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    8 years ago

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    Page 1 of 2

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    Review Highlights - Verizon

    I came in looking for only internet service and I left with that and a new iPhone 16 Pro Max!!!!

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    T-Mobile Experience Store

    3.3(42 reviews)
    0.5 mi
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    My rating is based solely on my experience with JOANNA…read more I went in looking for help a while back because I needed more data. She explained to me there was a promotion that I qualified for that would give each line on my account 10gb of 4g data AND would be $20 cheaper than the bill I was paying! She was able to put me on my new plan and have it start up on my next billing cycle. Some time goes by and I get an email for another promotion T-Mobile is having for a free tablet as long as I add a data plan to it. I go to the store and was lucky enough to have Joanna help me again. I'm so lucky because she was so helpful the last time, I was sure she would help me out greatly this time. She showed me the tablet they were offering and explained I can get a "match my data" plan for it, meaning it would match the data I have on my cell lines to the table, up to 5gb, for only $10. Which was such a great deal because the other plans cost more and had less data. She was able to get me in and out of the store with a brand new tablet in such a short amount of time. If I ever need to go back to the store, I'm going to call ahead and make sure Joanna is working so she can help me. She deserves a raise for being so helpful :)

    Went in there few weeks ago, was looking for an employee who is always willing to help anyone and…read morevery helpful, I think his name is Jay of Johnny but I was told by the employees that he does not work at this location anymore, this is very disappointing because everyone here have attitude especially the ladies that work here always rush me out and that gentlemen helped me with my bills questions or always helps me to transfer my data. This store got many new employees and replaced old ones so disappointing that they hire lazy people. The lady even laughed at me and said good luck finding that employee?

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    Verizon - mobilephones - Updated May 2026

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