I don't recommend this place. After attempting to change my charging port myself, my screen would…read moreno longer turn on. I took it to this place because it was across from the Apple store. I asked how much it would cost to repair, because I wanted to compare their price with the one I was given at Lenny's Repair Shop up the block. I was told by the clerk that I could leave my phone, come back in about a half hour so they could take a look at it, and they would tell me what was wrong with it and give me an estimate. When I came back, the tech told me my phone was fixed and my bill was $100. When I complained that I didn't agree to have the work done, all I asked for was an estimate, the tech responded "What's the matter, you don't have $100?" I explained that besides the rudeness of the question, that was not the point, but ended up paying just to get out of there. Within two weeks my phone was ghost touching (i.e. opening apps, generally doing things I wasn't asking it to do). I wasn't able to get back to the store for another couple weeks, and when I did, I was a few days past the 30 day warranty so they refused to look at it. Unpleasant experience all around. Stay clear of this place.

I brought in an iPad to replace shattered screen . I ended up paying almost 500.00 ! Of course all…read morethese other problems were discovered along the wAy. I should have just bought a new one ! Beware - fast talking rip off artist !!

A visit to the AT&T Store on Richmond Avenue was very satisfactory as I brought a friend there to…read moreswitch her mobile phone service to AT&T. She had a new phone that had to be activated and also requested that all of her data be transferred to the new phone. Customer Service Representative JD handled the whole affair with expertise, diligence and extreme patience as this customer had a great amount of data and she had many, many questions during the time it took to complete all of this. He is to be commended for his work. Thank You

The worst customer service…read more Brought an iPhone case. Rep told me she will email me the receipt instead of printing one. Wasn't planning on returning it. A week later came back in to return it but told them they never emailed me the receipt. Rep that sold it to me, was flabbergasted and said if she did the transaction there is no way I would not have gotten it. She tells me there is nothing she can do and I can only trade it in with another useless expensive case. I already told to a AT&T rep at another store as well as online and they both told me that they should be able to accommodate or if anything find the transaction if I had bank statements and the date and time of the transaction. She was getting offended that I told her this info and she was acting extremely unprofessional and needs a lesson on customer service. I don't believe any of them care about this yelp site but I will be escalating this further due to my dissatisfaction

Kimi is very good at his job, very skilled at iPhone repair. Every time I go to him he does a…read morewonderful job. I would highly recommend him to anyone that needs a iPhone repair guy.

Kimi was very VERY nice, so nice that I almost feel bad writing this review... He took me right…read moreaway and replaced the broken glass on my older model ipad within the hour. Unfortunately, the iPad has never worked the same since. It goes dark automatically/randomly for a second and I have to wiggle it to get it to turn back on. I have brought it back to Kimi twice - the first time he fiddled with the settings, restarted it - I was hopeful, but the problem persisted. The second time, he replaced the glass again (free of charge) and now the problem is even worse - the screen has several air bubbles and is frequently unresponsive & still turns off randomly, usually when I am working with a client and need to show images. It is also a lot darker than it should be (even at the highest brightness setting). JUST BE AWARE: that it might ruin your ipad/iphone irreperably. At your own risk.

I'm a Verizon customer and bought an iPhone at the store. Something that I was unaware of was how…read morelong it would take for the safe to open. Almost 20 minutes! Therefore it will take twenty minutes for them to tell you the phone is in stock or 20 for them to get the iPhone you ordered. I was at the Verizon Store for almost an hours just to pick up my new device. I understand the secure measures they take, however it was very long.

Very unprofessional didn't help at all doesn't have any training and on top of that I had to go to…read morea whole different store because they didn't wanna call customer service to help them. Also I called Verizon to make sure this was correct and it wasn't they don't follow protocol cause when they was asked to leave a note for the next store or even call THEY SAID THEY DONT DO THAT !!! Okay worst ever don't go they don't help and don't go at 2 pm on a Tuesday cause the manager is useless!!!!!

I never write reviews especially bad ones. In this case I had to make an exception. My wife needed…read morea new phone so we stopped in to see what they were offering. He went on to tell me he knew my father who just passed away. That my father was his customer. So I figured he was trust worthy. I said I just need a phone for my wife. He went on to tell me I could get 2 new phones an IPad and an appl watch for just $209 a month. I thought that was more than I wanted to spend but sounded like a decent deal. A month later I get my bill $277 a month! I couldn't believe my eyes. My heart sank. I thought okay I got ripped off shame on me. Now a year later they want to raise my will by $10 a line on 4 lines! I spent the next 3 hours on the phone with customer service. They couldn't understand why the deal was put in this way. They said it should have been a family plan for $140!! Now I am on hold trying to get a refund for $1400 for over paying for the last year. So the bottom line is they are INCOMPETENT and UNTRUSTWORTHY. If you want to buy a phone at the very least don't use this location. BUYER BEWARE!

I arrived at the store with another gentleman. Even though I entered the store before him, the…read morefirst representative took the gentleman behind me, and I ended up waiting for an extended period for the bearded AT&T representative to acknowledge me. After about 7 minutes, I announced myself, and the bearded rep finally walked over. He claimed to be the manager, although I highly doubted it based on his casual attire - a grey t-shirt and huge khaki-colored bell-bottom pants that seemed outdated. Despite my simple request, this "manager" blocked it at every turn, refusing to provide any customer service. Frustrated, I eventually left. This experience was the final straw, and I'm relieved to no longer be associated with AT&T. Over-priced service and under-professional representatives.

Brought my wife's 2nd generation iPad Pro 11in to replace her screen not working properly. King…read moreDigital not only had the one of the lowest prices from the quotes I requested (through Yelp), the work done was top notch! It's been several months now and you can't tell the screen was replaced. No issues with responsiveness, touch sensitivity or anything at all. Highly recommended and will be my first choice in case of future needs.

Take this as your sign to just go to the Apple Store…read more First they placed a Samsung screen on my iPhone 16 Pro Max. Red flag number one! The colors were off and looked terrible, and it had a chin at the bottom. I went back and paid $250 for a proper oled iPhone screen. I was happy with it. I even went back to him weeks later for a screen protector. Everything looked and worked great for 3 months until it didn't. The screen started to glitch when I set it to full brightness then it started to flash and glitch with any movement. Finally my screen just failed. An ideal place would at least have a 90-day warranty or at least try to fix it, especially for a returning customer. He definitely recognized me because I was there 3 times within the past 3 months. Who would want to come back 3 times anyways? He had no intention whatsoever to help me. I asked if he could just check on the screen but he didn't bother answering any questions or concerns. Instead he was rude and I, the customer, had to ask "So how can we fix this?" He wanted $250 AGAIN to make me pay for a new screen. Why would I do that if the first one completely failed? Fool me once. Tuh! He just lost a loyal customer and I cannot recommend this place. You will feel regretful. Just go to the Apple Store so you won't lose out on your money.

My elderly grandmother and I recently visited a nearby T-Mobile store on Hylan Blvd and had a…read moreterrible experience with a very impatient sales girl who just wanted to rush us out of the store. Luckily for us after calling to find another store to help my grandmother we went this location and met with Joe the store manager. We had a completely different experience. He fixed every problem in my grandmother's SIM card, answered every question she had with patience and got her a better phone. If you are on Staten Island and need a reliable T-Mobile store that treat people right Def go to the 3255 Richmond Ave location. Thank you again Joe!

I visited this particular store based on the positive reviews on Yelp. I was met by Joesph the…read moremanager and Avninat the assistant manager. I was very pleased with the care and guidance that was given to me. I'm so grateful I came to this location. Great customer service. They both deserve accolades from T-mobile. I recommend you visit this store for your needs. I will be going back. It's my go-to for my T-mobile needs. Two thumps up you guys!