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    Recommended Reviews - Verizon

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    Photo of Gayl B.
    471
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    7 years ago

    Helpful 17
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    2 years ago

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    Verizon S.

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    2 years ago

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    Verizon S.

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    6 years ago

    Customer service does not exist at this store. They're not interested in helping customers, only selling new phones.

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    Verizon Customer Service

    Helpful 1
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    4 years ago

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    7 years ago

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    Verizon Customer Service

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    7 years ago

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    Verizon Customer Service

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    6 years ago

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    Verizon Customer Service

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    9 years ago

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    14 years ago

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    12 years ago

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    9 years ago

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    10 years ago

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    10 years ago

    Great manager...Mark....who solved a problem with our account! Other personnel at this store are very helpful as well.

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    8 years ago

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    10 years ago

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    11 years ago

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    Elizabeth Q.

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    11 years ago

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    Ask the Community - Verizon

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    Cougar Wireless - Finishing Install

    Cougar Wireless

    (12 reviews)

    Terrible service. Speeds are subpar, at best. Yoh barely get 50% of what you pay for. The customer…read moreservice is completely unprofessional. Will blame you for any problem and will do almost no troubleshooting when issues happen. Every single customer service agent ive spoke to has been rude and insulting. Im absolutely ashamed that I gave them money for over a year. Worst service I have ever experienced in every regard of the service I've had. You cannot even cancel when you want. Constant problems. Lies from both installers and technicians about issues. And sarcasm from every person I've talked to.

    This company has no chance at surviving. The coverage and speed is comparable to the old dial up…read moresystems and that is if it is even working at all. Then when you try and call to get help they have the worst costumer service I have ever experienced. If the service was only operational for half the month.... can I pay only half the bill? Haha haha.... they want to try and charge you more or they basically tell you to go away.... Don't bother wasting your time contacting these unbelievably ridiculous people. Janet is just rude and nasty. If you could post a zero star review that is what this would be... STAY AWAY ROM COUGAR WIRELESS!!!! Unless you like to be treated terribly, waste your time, waste your money..... so if that's the case then give them a call. Janet is a cancer to the company.... Obviously nothing has changed with this company since their first review.... the yelp reviews are spot on.... The only exception to the review accuracy is probably a relative or something.... you know the good review that they have...... from years ago.....ha!!! Cut out the cancer and you might have a tiny chance at survival..... good luck

    Verizon - mobilephones - Updated May 2026

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