Do not buy from this store which is NOT a At&t company owned store - Shakopee MN . Buy your product…read morefrom a At&t company owned store or online. This location sells defective equipment and then takes a $55 restocking fee for a defective phone. This store does not give receipts, so you can not prove you bought at their store. This store will not tell you it's policy on returns. Your bills will have charges that was never discussed. At&t customer service will not help you if you bought from a non At&t company owned store. Company owned stores do not charge a $55 restocking fee within 14 days but this store in Shakopee does just days after purchase. This store does not care about customers because longevity is not their concern. Company owned stores do care about their customers. Retailers - which is this store in Shakopee (non company owned) are just about making as much money off you as possible. Go online and look at prices. In this location of Shakopee MN everything is more expensive. Stay away from any At&t store that is not company owned.

From the owner: AT&T, serving over 81 million wireless customersread more

Let me start by saying I have filed a compliant with the MN AG as well as the Consumer Protection…read moreAgency. In 2 separate occasions I went into this store to simply upgrade my I-Phone. On both occasions, a store employee fraudulently added additional services to our account without our knowledge or consent. I spent weeks trying to get my account cleaned up and these bad employees reported, only to find out one is now the store manager at this location, Ryder Anderson. ATT is the Wells Fargo of the wireless world, their employees are being incentivized to add services and features to client accounts without their consent. If you have had this happen to you as well, please file complaints with the MN AG and the Consumer Protection Agency.

Celine's, took the time to explain things to me and was every helpful. I'm satisfied with my serviceread more

Thank you all of the employees at this location today- I feel bad that I didn't get anyone's names…read morebut the 3 guys there today all were so helpful and made sure my mom and I were happy with our plans and new phones. They really went out of their way to listen to us and make sure our phones were 100% set up. THANK YOU! Everyone should go to this location- they are honest, helpful and friendly.

This is the nearest AT&T store to my home in Minnesota and I am so glad it is there. I recently…read moreswitched to AT&T from Verizon, because I wanted to be on the same network as the rest of my family. Anyways, I went in with my Verizon iPhone 6 and asked them what I needed to do to switch providers. Since it wasn't busy, there were 2 associates helping me. They were both very kind and made it simple to understand how to switch providers and what my options were if I wanted to update my phone. After I switched over I thought I would have to purchase a new phone, however, they told me all iPhone 6's were sold unlocked -that basically means you can put the SIM card from any network in it and it will work with that provider- and I would just need to put an AT&T SIM card into it. I was so relieved I didn't have to purchase a brand new iPhone, as I was wait to get the new iPhone 7. When I went back to get the new iPhone 7 it was a busy and I had to wait a half an hour until someone got to me; Which was understandable since it was the Saturday after the iPhone 7 came out. When they finally got to me, they thanked me for my patience and helped me with buying my new iPhone. The one downside to this location is the parking; The parking lot is very little.

After numerous attempt to try to turn in my trade in phones. I just need to drop them off in the…read morestore. I have now sat and waited for hours, for something that should have taken minute's, why the a staff try's to make sales.

We were having problems adding my oldest daughter on our family plan at another store and Andrew…read moreand another guy (blonde) were an amazing help. They worked as a team and helped solve the problem. Thank you for your patience and hard work!!

Garrett the Store Manager is the best AT&T rep I have ever worked with in my 20 years with them. He…read morewas able to solve a lot of issues and help me get my phone working again after lots of others couldn't.

I've had a terrible experience at this store and can't seem to get anyone at this store to take…read moreaccountability for their actions. I moved to AT&T in February from Verizon onto my husband's account. When I moved to AT&T, I turned in my iPhone for a credit towards a new phone. My husband upgraded his phone about a week later. He also turned in his old phone for a credit towards a new phone. AT&T is now saying we did not turn in our phones and is charging us $2000+ for the phones. I've been in the store several times with no action, asked to talk to the district manager 3 times, was told 3 times he would call me and I have yet to hear from him and customer service keeps telling me to go back to the store with the issue since it was them who didn't turn in the phones. I would like someone above the store manager to contact me instead of ignoring me. At this point, I believe AT&T stole our phones and the district manager is part of the scam. And I am stuck with the bill. I completely regret switching carriers and am planning on going back to Verizon as soon as this is cleared up. As a new customer, I am shocked at how poorly this company takes care of it's customers.

While I am very happy with AT&T and the services, this store should be avoided. First off, they…read moresold me a program for a screen protector that was a lifetime program. They then did not honor the program. Secondly, I found out they are not a corporate AT&T store, rather a franchisee. As such, their records are not connected to all other AT&T stores. So, when they said I could have my screen protector replaced at any AT&T store, this was not an accurate statement. Overall, I found their sales tactics to be misleading and deceiving. I would highly recommend driving the extra few miles and go to on of the corporate owned AT&T stores.

From the owner: AT&T, serving over 81 million wireless customersread more

I left a review 5 months ago on Google…read more I traded two phones in for credit to upgrade to new phones. I have never received my credit so i am paying 214.00 each month when i should be paying 114-120.00 - lee quit or let go- So I started my issue all over again with Chris issue is still pending. They will not give me information on higher ups to get this solved I was supposed to get credit plus what I have been over paying Chris quit or got let go now I'm on to the third manager, Still no credit or resolution. New manager is trying but it's out of his hands Almost a year dealing with this horrible company Still have credit pending even after showing proof and so many emails going to higher ups it's ridiculous Stay Away !!! I have never been contacted by district manager to discuss this and they wont give me their contact info.

A 20+ year customer, I went in to buy a phone. I was assured I could save money under a different…read moreplan for a loyal customer such as me. I was skeptical, but the sales dude promised, "$90 flat" - HA! They got me good. Six weeks later and we are still dealing with run-around and being charged $170 per month. Gavin even signed all four of us up for insurance ($9 per line without permission) and the high rate plan - now it is nearly impossible to undo. STAY AWAY.