I hate leaving negative reviews, especially for a small business, but this was one of the worst…read morecustomer service experiences I've had. We had my son's iPhone screen replaced here, and from the moment we got it back, it was never right. The screen started glitching almost immediately, never functioned properly, and within 30 days it developed lines running up and down the display. The screen also became loose, making it obvious the repair had failed. We brought the phone back with our proof of purchase, expecting them to stand behind their work. Instead, we were told they wouldn't help because we didn't have the exact receipt they wanted, even though we had our purchase receipt showing the repair. Rather than honoring their work, they offered us a "discount" to pay for another screen replacement to fix a problem that shouldn't have happened in the first place. What disappointed me the most was how we were treated. I was spoken to in a dismissive and disrespectful way, and at no point did anyone seem interested in making the situation right. A quality repair business should stand behind its work, especially when a repair fails within a month. I always try to support local and small businesses, which makes writing this review even more disappointing. Unfortunately, between the poor quality of the repair and the lack of customer service, I can't recommend this business.

They replaced the screen and it didn't work. When they replaced the screen it wasn't working and…read morethey still wanted me to pay. SCAM!

Went in to purchase a laptop. It wasn't available in store. But, Trevin was sooo knowledgeable and…read morehelpful, I was able to purchase one and have it delivered in 3 days. Great customer service!

Fake appointments, terrible scheduling system…read more Extremely frustrated with the Geek Squad scheduling at this location. I booked a specific appointment for an Apple repair, expecting it to be looked at during my slot. Instead, I arrived only to be told they needed 4 hours to even fix it and that I would have to leave and come back later. The staff tried to blame Apple's policies, but Best Buy runs this scheduling system. If you cannot fulfill appointments at the scheduled time, do not allow customers to book them. Completely wasted my time.

Friendly and fast service. I needed my son's phone screen replaced and they were able to fix it…read moreeven though it was an older model . Would recommend and will definitely go back next time I need electronics fixed.

They were extremely helpful!! Mr. Martin & Kumar helped us out and they luckily had a deal going…read moreon! Great price, and speedy fast! about 20min, every other place I called was overpriced & would take forever! This place is also open 24/7 for your convenience. I personally have never heard or seen a phone repair store that's 24/7. Exceptional service and highly recommend!

Visited this store to close down my deceased brother's account and wipe his phone. Scott assisted…read moreme immediately. He was very knowledgeable and professional. He proposed some plans for allowing my niece to use her Dad's phone. It was quick and easy. I would highly recommend this location!

I genuinely don't understand how this place stays in business. Every interaction felt like a battle…read moreagainst incompetence. The staff was unhelpful, uninformed, and a complete waste of time. After dealing with this repeatedly, I switched carriers. Do yourself a favor and avoid this place.

Add one more voice to Jay and A2Z's stellar rating. I happened to be in the neighborhood getting…read moresome skates sharpened and saw A2Z's sign so I stopped in. I'd been looking for a tablet and had no experience with them at all. I am fairly computer Savey having been a software developer for 40+ years but tablets were something of a mystery to me. Jay & chatted for 15-20 minutes, talked about my needs and what I intended to use it for. Jay offered to send me some info on a couple of new tablets he knew about and could order. He also mentioned a different model available at the local "big box" store. I checked out his suggestions plus the big box option that he had mention and it turns out the big box store had a "just introduced" version of his suggested tablet that had a larger screen, more storage and a slightly better processor than his suggestions. Plus it was a few bucks cheaper. All in all I did end up getting the big box tablet but I really appreciated all of Jay's time and effort that he put in with helping me figure out what would work for me and the price range I would be looking at. I went back there the next day to show him the new tablet and got a screen protector from him. He was just the help I needed and did it even if it didn't earn him very much. Can't ask for better help than that. I'd go back to him in a heartbeat for anything he could help me with even if his price wasn't the lowest one!

The place is out of business!! Please take down your site…read moreacross the board.......... Thanks

This review is about my cracked screen for my Samsung Fold phone. I filed a claim, and the nearest…read morelocation for Minneapolis was Richfield on Lyndale Avenue. Now I know what you are thinking, I didn't have a choice of locations. I did. Three years ago for a different phone, they took care of me. With that said, I am happy to say this was my second satisfied experience. This location is north of HYW494 in a court of shops, businesses, and restaurants on Lyndale Avenue. My phone is complicated, so normally these questions are asked. Did you drop your phone? No. Was it dropped in a liquid? No. Was there anything you did to break your phone? No. It was simple, my screen cracked about 1 inch from the bottom of the fold of the phone. After filing my claim and taking it to be fixed, the uBreakiFix team confirmed the status of my phone and said this would be taken care of. I know this was a long-winded story to make sure John and Christian (uBreakiFix experts) are taken care of. Because of them, my experience was spectacular. They were kind, patient, thorough, experienced, etc. Also, they sent me a personal text with the status of my phone and when it was fixed. When I arrived to pick up my phone, they were happy to see me and explained what they did to fix my screen. I know this sounds unreal. Why would they show so much care? I don't know. I challenge you to find out. See if they treat you as well as they treated me. Thanks, John and Christian! This is for uBreakiFix leadership, please replicate their kindness and professionalism.

Received top notch service here. It took just a 5 minute visit for Rick to fix my Galaxy S10. Would…read moredefinitely go back again.

The young man who works in Eden Prairie is very kind, patient, and efficient! I always refer other…read morepeople to the shop too. He deserves a raise as he is usually by himself.

Leila was extremely helpful and knowledgeable. She helped replace screen protectors efficiently and…read moregave us lots of additional information that was awesome.

Always welcoming accommodating and efficient. Way to go Pharanear!! You know I will be backread more

Very good service I got it serviced it & it was one min off but I'll be going back to get it fixed…read morebut over all amazing service quality they replied right away got me estimated right away as well beautiful watch

Completed an upgrade and restored performance to a 12 year old PC…read more Great repair follow-up and all at a very reasonable cost. I highly recommend their service.

Excellent service , very knowledgeable and honest! The technician was on time and worked…read moreefficiently on my compute. He was able to find and solve the issue.