Leonel is AWESOME! I walked in at about 12:45 on Sunday 4/3. I was tired and hungry but priorities came first. I needed a new phone and BAD! I just got done running the Shamrock Shuffle in the city. I dropped my phone during the run(which was three years old therefor I was long overdue for an upgrade) and my phone was totaled. It was beyond repair which I already knew before I crossed the finish line. I walked in and gave my name as there was not an available sales rep. Waiting was not an issue at this point. The wait was all about 5 minutes. I got paired with Leonel. I explained my situation to him and knew the replacement phone I wanted. He had me hooked up and ready to go in 30 mins flat. Thank you Leonel! Thanks for ordering me the white backing I wanted as well. Great service at this location! Highly recommend! Highly recommend Leonel! Thank you!!!!!!!!!!!!!!!!!!!!! read more

I usually go to this store once a month to pay my bill. I never really deal with the people, I just use the billpAy. However, when I go in I'm always greeted and asked if I need assistance. I will continue to utilize this location for my bill payment and other Verizon needs. read more

Why not work for a company where you can get a great experience and discounted phones from? The Verizon Wireless company is well known in the USA. The company has over 500 employees staffed with exceptional backgrounds. They are always excepting applications. Do not miss the opportunity to work here!!! read more

Verizon - Mobile Phones Near Me - Schaumburg, Illinois

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12/23 at 2:30 pm...I'm from out of town and thought I could take care of my Verizon needs here in Schaumburg.....Horrible customer service!! Will never ever go there for any thing!! I will let my family and friends know the pathetic experience I had at this location. Rude workers unwilling to help!! I did not get the guys name but he was a tall guy in front that greeted customers. Verizon needs to change up the attitude with their Sunday afternoon staff. I've been a Verizon customer since 1998 and have 8 lines and am shocked of the level of service I just received!!! this guy that supposedly helped was a very very rude.. read more

I was having phone problems, and ended up in this Verizon store three times in the span of two weeks. Each time, there are 2 or 3 guys at the entrance, greeting customers, but actually spending more time chatting with each other and looking at their phones. First time - The guy at the door barely looked up from his phone to tell me "yeah, it's probably the battery, we don't do that here." then went back to his phone. Second time - I asked about transferring data from my old phone to a new one - they guy was not helpful at all, not interested in selling me a new phone. I ended up ordering a phone by calling Verizon, since the people at the store were unhelpful and uninterested. Third time - I had an issue with my screen protector. the guy at the front told me to "give it 48 hours." I insisted on help, and the manager, ERIC, came over to help. ERIC was able to understand the issue, replaced the screen protector, saw how it wasn't attaching, tried an additional one. was very helpful in explaining the issue and what to do if the problem continued. He was called away one time by another customer who was also not happy with the help given by the guys at the entrance of the store. so - 1 star to the guys at the entrance who don't seem to like their jobs. 5 stars to ERIC, who was knowledgeable and went out of his way to solve the issue. If I had talked to him the first time, it would have saved me a lot of trouble. read more

Their automated voice mail is terrible if you need to actually speak to a person. You need to expect an extra 20 to 30 minutes if you need to actually talk with someone. read more

I would give 0 if it was available. I was told on the phone that they were out of stock of the iPhone X that was on special. I said I would order online and was told by a female employee that they could do it for me if I came in and then I could look at the phone as well. By the time I got in they were all sold out with no possible backorder. The manager was an A..h... as he basically said he didn't believe that i was told that. Left very pissed off. Verizon was the only phone company I have ever had but due to poor employees at the store I now need to look into another company. read more

I'd love to provide a review of the actual services provided by this store, but I can't. Want to know why? I wanted to call to see if they carried a specific accessory in-store before I used up my entire lunch break trucking over there to try to buy it. So, I called, about an hour after the listed store opening time. The recorded lady asks me to press "3" to speak to an associate on the sales floor (as opposed to technical support and a couple other things), and I figure that's my huckleberry. Do I get to speak to an associate? Nope. The recorded lady bish comes back and says "Enthusiasm for our new products has been great. If you'd like to speak to a sales representative, please call back later. Good bye." Disconnect. Are you freaking serious right now? I would like to give you my money in exchange for your goods and services, and yet you're going to actively prevent me from doing that. Okee dokee then. We'll be finding another store to earn my commissions. read more

I had a great experience- thank you Leonel and the rest of the friendly and professional staff!

I would give this place a zero. HORRIBLE customer service. I went in to see why my phone has erased itself twice in a month and a little help because it was now stuck on an sign up email screen. "You need to call tech support " he said. I asked if he could help me at all. He said well you have 159$ left to pay on your old phone you need a new phone it's old technology ( my phone is just a little over a year old) I asked again for help he stated " I have now told you 3 times" in a condescending way. That's the point I lost it! As someone who works with customers on a daily basis I could never imagine talking to a customer in such a demeaning way. This store only wants to sell you phones they do not care at all about any issues you may have! I later learned from a few friends they have had similar experiences at this location that it's best to go to the store inside Woodfield. I have left a message at the corporate office about this. Unfortunately, I did not get his name but he did report my phone as damaged, WHICH IT IS NOT, so they will be able to get it from there hopefully! Stay away at all costs from this location unless you like to be talked down too. read more

I have had Verizon Wireless service since 2003, and I think they are great. The prices are a little higher than other companies, but I have always gotten better customer service & cell coverage - and I think that makes it worth it! I have specifically used this location a half dozen times over the years - and have always had a good experience. Props to the VW team at the Schaumburg (Higgins Rd) store - I have heard awful things about the independent Verizon retailer in Schaumburg (Meacham Rd). read more

I went here looking for a personal phone and a personal plan (no trade in's or anything brand new to Verizon, stellar credit). You would think this would be who they would want to sign on the dotted line at their corporate store. Sales Rep was friendly and appeared to know his stuff. He gave me his card and I called back saying why have I found better deals at Best Buy for the same thing? Can you do anything to match or make it at least close (after all dealing with a corporate store should be better) and the answer was NO. I was a bit surprised by this. I ended up going to Best Buy - same plan same cost same phone but walked out with a Samsung 32in HD TV and a some special viewing device for 3D if I want to order it for FREE. They also tried to give me $250.00 off a Samsung tablet (I turned that down). I found the sales guy at Best Buy to know his stuff and be able to provide candid feedback on the various phones. While I did pick Verizon service after visiting AT&T and talking to friends who like Verizon. I would suggest you shop around for the best price on the equipment..... read more

They know there stuff every question i had gave an amaizing response and they didnt just tell me they showed me other great gadgets which is why i decided to add a line for my daughter read more

Tell me if you think is good customer service. I bought my son a Verizon gift card at the Schaumburg store for Christmas so he could get an iPhone. He went into the store on 12/26 and ordered a phone, which, of course, they did not have in stock. They told him 7-10 days for delivery. So after 14 days we received an email saying the order had been cancelled because he did not agree to the terms and conditions. As we all know, you can't even order the phone, without agreeing to the terms and conditions. Customer Service says "go to the store", the store says "call customer service". We all know the drill, as we've all been through it, and the name of the drill is "shitty customer service" , where no one knows how it happened, or how to fix it., but if you call someone else they might be able to help you. So, he ordered the pone on 12/26 and he will be will be lucky to have by 1/26. A nice gift turns into a problem. Everyone preaches customer service, almost no one can deliver. Poor customer service and follow are cracks in the foundation that will bring your house down. Thanks, Verizon! So he went back tithe store today read more

This location isn't closed. they've simply moved out of the strip mall. Regardless DO NOT COME HERE. I'm writing this review as I am sitting here on their "wait list" to be served. One customer is being helped and the rest of the employees are standing around like the aren't being paid to be here. This is ridiculous, switch to ATT while you can. read more

Absolutely fabulous customer service. My phone stopped charging. Matthew checked and found I was under warranty. He suggested I use next day priority fedex to get my new device. When it didn't come in the next day, he refunded me the shipping, even though it was no fault of his. Also, he gave me a new battery so I would have a working phone until the new one came. When my new phone came in, they transferred all my texts, data, and apps to the new phone, and even packed up the old one for me so all I had to do was drop it off at fedex. They were very kind to my animated preschooler and gave us water bottles on top of it. read more

I was very impressed with the great information and wonderful customer service I received from Deepash and Jerry. Not only did Deepash explain everything about data, plans, and services to us technology challenged customers, he was also very nice to talk to! We never felt rushed or pressured to buy anything and we received great advice and recommendations. Jerry even put the screen protector on my new tablet with NO BUBBLES! And we got free water bottles. Score! These two gentlemen are the reason for my first yelp review. read more

Very disappointed in the lack of knowledge and technology awareness. After being with Verizon for over 15 years I am disgusted with the lies I was told about carrying my voicemails over to the Galaxy S6. They lost 8 voicemails that had been carried over from THREE other Galaxy phones. 2 of the voices on there will never be heard again. The other Voice is of a daughter I raised at 3 years old telling me she loved me. How do I replace those? After multiple attempts to contact the tech support team, they told me they could not be recovered. After multiple reviews surveys no one contacted me no one resolving these irreplaceable memories. You can save deleted pictures in a cloud but you can't bring back the voice mails that were not even suppose to have been effected by my upgrade? I have been overcharged on a service that was supposed to be the best out there. Liars! Time to switch companies. Disgusted and so very disappointed! read more