They were very helpful, friendly and informative. I know that Comcast has had a deservedly skanky…read morereputation, I don't know a single person that has used Comcast and that doesn't despise them. They are the most universally despised company I know of in my 60+ years of life. But my recent experience getting internet service hooked up and visiting the service center here in Santa Fe, NM were very positive and competent. Maybe they are turning a corner. I hope so. I never thought I would give Comcast four stars.

Thus place is a joke. ALWAYS a long wait, even if you schedule an appointment online, which, by the…read moreway I got there when they opened, waited an HOUR before asking the guy how much longer (the people right ahead of me in line had been waited on for a half hour yet others coming in after were seen). I get that people make appointments, but the guy checking me in should have told me that I should do that! He was like it'll still be 3 people ahead. WHAT? The people ahead of me were waited on. They need to change they're customer service policies and gave a designated person for walk-ins period, especially when they don't let you know that random people will be walking in after you but get waited on first. This is the 5th time I had to go to this store because I had gotten the phone and internet deal - which they had botched and gave a NEW number that I didn't want but too late, as the guy on the phone messed that up. When I moved to Santa Fe they then rescinded the great deal and my cell phone bill went up $100! Totally ridiculous. Each time I visited the store because their phone service providers lie and can't be trusted. But again, the wait was always ridiculously long. Then when I canceled they messed that up and continued to charge me for service 3 months later! Like I said, avoid xfinity at all costs.

I signed up for their service in Rio Rancho Area, they told their service plan starts from…read more$40/month. I was surprised by their other charges, apart from installation fee $100, I was told I had to pay for the antenna which costs $300. So I agreed to that, then I later found out that it is only $300 if you pay it one time (OR)$348 if you pay in one year, 2 year $360 if you choose to pay in installments. This is bad as the agents don't tell it and expect the customers to read everything and educate ourselves and blame us for signing the document. In any case I was only aware of this after 2 months of installation so of course the rate should be prorated because I was willing to payoff the antenna. The customer service agent told me I owe $326 for the antenna inspite of me making 2 payments already($30.20). They wouldn't prorate the amount for me which is an additional $2.5 a month. They simply stated that since I signed a two year contract (never did, that's the default one) and I owe $360 for antenna because of that. The contract only gives 2 options 1.Pay $300 or 2. Pay $15 for 24 months. It doesn't say you the total amount you pay which is $360 if you choose the second option. Not only you are required to read the contract but in this case you are also required to calculate the net amount if you choose installment. So in short, I paid $55 extra for the antenna and a total of $355 (since I didn't know and used 2 months installment I paid $5 extra). I would advise anyone to make a one time payment and get $60 off which nobody will tell you. I hope this helps others. Also see if they'll allow you to use your own antenna. As far as internet service goes, some outages like an hour every 2 weeks. Speed is as promised. Equipment Lease or Purchase: 1 year lease to own - $29 per month =$348 (calculated value, not in agreement) 2 year lease to own - $15 per month =$360 (calculated value, not in agreement) One time purchase - $300.00 By default they sign you up for the 2 year lease and if you make the payment early you still owe the full difference like in my case which makes no sense because interest should be accrued daily, it's not a flat rate. Their billing is the worst of all the services I had availed in my life and wish I could give them no star! (Edit) I was called and given the credit, thank you for your understanding!

I scheduled an installation with NMSurf but decided not to move forward because I have a Spanish…read moretile roof and was concerned about the possibility of damage during the installation. Before any installation work was completed, I canceled the appointment for that reason. When I contacted the company afterward, I requested a refund of my installation deposit since no service had been installed. Unfortunately, my request was denied. I understand companies have cancellation policies, but I was disappointed that there was no flexibility given that my decision was based solely on protecting my home from potential roof damage. I hope NMSurf will consider handling situations like this with more understanding and work with customers to reach a fair resolution.

As with others, I am feeling their pain. I have been with Cybermesa since 1998. The current…read moremanagement is abhorrent. The entire server fails regularly now. When Jane Hill ran this company, all was good. They handled spam well and the servers almost never failed. Their customer service is absent. They only respond by email and that's when it suits them. The bottom line is that we need a functioning email client so we can actually do business. This company has seen its better days. GO SOMEWHERE ELSE!

OMG, what happened to Cybermesa ??? Once upon a time they…read morewere an outstanding ISP, with outstanding service & support. NOPE, NOT ANY MORE. No one answers their phones. No one returns voice mails. No response to emails. Customer support & service is now 100% GONE, non existing.

This company is excellent to work with. They are skilled, fair and honest.read more

Great people. Super friendly, super reliable, super patient! We call them when we are freaking…read moreabout a technical issue and they are calm and get the job done. Answer all our dumb questions with expertise and humor. :-D

the only 2 employees there have been there for a long time, they're really nice and helpful every…read moretime we go in, the do need more employees though

I could share a long technical story about why after a 2 hour call Boost Mobile Tech Support…read moreinstructed me to "just go to one of our stores instead--they will install your new SIM and will activate your phone and get you your number." Per those instructions, I called this Boost Store this morning and began conveying that I'd be coming by for the above reasons. A woman who did not give her name cut me off saying, "So that'll be between $12 and $35" for us to activate." I told her I'd been assured that since I'd already paid for my new Sim, this visit would be free. She grew MORE irritated and said, "Look, tech support ain't a store. We're a STORE." I said, well, I was told to come to your store, so when I get there, let's just call tech support together because I'm probably not explaining this right. We can sort it out that--" Before I could finish, she told me, "WE'RE A STORE! WE DON'T CALL TECH SUPPORT. THAT'S SOMETHING YOU DO." And then she hung up. She hung up. On a customer. After yelling at me for doing exactly what Boost Mobile Tech Support told me to do the night before. I see that there's a store manager who reads these comments on other review sites and replies to them. If you're serious about listening to these complaints, please reach out to me privately via email so we can have a productive chat about how that could have been better handled. I hope you're not just replying with empty platitudes. My addy is statatomic followed by the AT symbol followed by GMAIL (dot) COM. Still can't really believe this happened. I'm actively seeking out information on regional or corporate leadership so I can share this with them as well.

The quality of their equipment is awful (we've replaced everything at least 20 times in the last 22…read moreyears that we've had their service. Their service tech's are good , but even they have doubts about the company they work for. The monthly fees are ridiculous and their cancellation process and fees are outrageous. Every time a piece of equipment would 'fail', we would be without TV for a couple weeks and they refused to reduce our rate for that month. 22 years of highway robbery and mental anguish is NOT WORTH IT!!!! Just say NO!

I signed up for the Sling TV free trial. Very disappointing. Will not work with Chromecast…read more Constant breakdowns in the live streaming. They cannot provide a viewing experience without frustrating interruptions.

I decided it was time to move my parents from Verizon over to my AT&T plan, as they just can't get…read moredecent service in Santa Fe on that network, and Verizon's customer service sucks in the store. Walking into this location you will notice an immediate day and night difference from Verizon. There isn't a forty minute wait, and total chaos reigning, with rude employees. Here there were plenty of employees, and the store was clean and welcoming. I had already purchased new iPhone's for them in Arizona where I live, but needed help getting them set up and sorting out how to transfer their old Verizon phone number to their new AT&T phones. The people here were super patient and helped me get everything set up, and it was painless and took way less time than I thought it would. Typically I loathe going into a mobile phone store, as the experience usually is super frustrating and just a less than fun afternoon. I wouldn't say I now love the experience, but if I have to go into a cell store you can believe this one will be the first on my list. Thanks guys, I appreciate all the help.

Stopped in to get mom a new cell phone. Service was excellent and the employee who helped us was…read morevery patient and knowledgeable. Location can be a little difficult to find as it is in the Home Depot parking lot.

Shockingly bad "service." It was so bad I had to write a letter to their regional management in…read moreAlbuquerque. Avoid at all costs. I wanted to switch my tablet plan from AT&T to T-Mobile. I did some research ahead of time and settled on their $20/mo unlimited iPad plan that didn't require a phone line. I dropped in on a Friday afternoon and the place was a mess. Tons of angry people waiting and only two people on the floor. Unbelievable. After waiting for 20 mins I left for another appointment. I came back later in the afternoon to a similar situation. Lots of angry people waiting, almost no employees. I decided to just stomach it, added my name to the queue, and sat quietly at a table surfing the internet. I proceeded to wait for almost 1 1/2 hours. There were 3 workers there, but they would only put 2 on the floor at a time. Everyone was pissed. One lady had enough and left. Employees were taking absurd amounts of time with each customer, totally oblivious to other waiting guests. Finally my turn came up. I showed the clerk the $20/mo tablet plan I wanted, and he said "That's only if you have a phone with us. Without a phone it's $65." I explained to him that I had researched this plan and pulled up the T-Mobile website. There wasn't anything about needing a phone line. Not on the plan page, not in the fine print, not even in the PDF "terms of service". Nothing. When I asked him to show me where it says a phone line is necessary, he couldn't. He just kept barking "It's $65" at me over and over again like a robot, in an incredibly rude and snarky way. I was completely taken aback. I had been waiting for over 1 1/2 hours. I told him that I'd appreciate a little less attitude and he started screaming at me, and then said "I'm not serving you!" and moved to someone else. It truly amazes me that T-Mobile would allow a store like this under the brand. Given the amount of 1-star reviews here on Yelp, it's clear that I'm not the only one who had a terrible experience.

Terrible costumer service. Ladies helping were very unprofessional and rude as well as not being…read morehelpful at all.

The store is often busy but I have always had excellent results from going in to the store on…read more Zefrano Drive. The sales people are knowledgeable and helpful. If there's a follow up needed, they will make for you a secondary appointment which is also very helpful. I Verizon.

Pathetic and disgusting, with utterly IGNORANT employees, as at EVERY Verizon store I've ever been…read morein. The three stooges who were there when I went in - ONE WEEK before the iPhone XR was to be available - had NO clue when it would be released or available from Verizon! I then displayed the announcement on Verizon's own website (!!) on the browser on my phone to the three CLOWNS that worked there - all were baffled. How INCOMPETENT do people have to be, as to not be familiar with their own company's website, or not be trained or even informed about MAJOR products their company will offer?? Then, the buffoons were rude and condescending to me. "Well, why are you even in the store if you know so much?" I walked out and cancelled my Verizon account of TWELVE YEARS standing within a week after that. Absolutely pathetic. I don't understand how Verizon is still in business.

Had a crisis while on vacation when the charging port on my phone failed and it could no longer…read morehold a charge. Happily I found a T Mobile store in Santa Fe. They hooked me up with a new phone; gave me a trade-in value on my old one; and even spent more than an hour helping transfer all the data from the old phone to the new one. Yes, the new phone was expensive, but I don't think that's unique to T Mobile: all phones seem to be $$$ these days. I was able to have its cost broken down and folded into my monthly payments, so it will be manageable. Overall, pretty happy.

Terrible disrespectful service. My business partner brought 3 devices to Desiree to clean and…read morereplace software on, then asked I express to Desiree what had to be done. When I called Desiree I told her specifically DO NOT install anti-virus software of any type on the devices, and she agreed this is detrimental. SHE DID IT ANYWAY. Zero respect for the customers wishes and zero respect for the chain of command. A professional problem creator. Of course she doesn't answer the phone. These people do whatever they want and could care less what the customers tell them to do. More work creation crap.