Gotta say that I'm surprised by the negative reviews…read more Specifically-- 1) Coverage: We've had T-mobile for 2 years now here in Santa Fe. My coverage is better than Verizon's, and as good as my former AT&T phone. 2) Service: People at the store have been unfailingly polite and helpful. The proof? Just got a new XR ($749) on a 36-month plan (which means that it is free).

Shockingly bad "service." It was so bad I had to write a letter to their regional management in…read moreAlbuquerque. Avoid at all costs. I wanted to switch my tablet plan from AT&T to T-Mobile. I did some research ahead of time and settled on their $20/mo unlimited iPad plan that didn't require a phone line. I dropped in on a Friday afternoon and the place was a mess. Tons of angry people waiting and only two people on the floor. Unbelievable. After waiting for 20 mins I left for another appointment. I came back later in the afternoon to a similar situation. Lots of angry people waiting, almost no employees. I decided to just stomach it, added my name to the queue, and sat quietly at a table surfing the internet. I proceeded to wait for almost 1 1/2 hours. There were 3 workers there, but they would only put 2 on the floor at a time. Everyone was pissed. One lady had enough and left. Employees were taking absurd amounts of time with each customer, totally oblivious to other waiting guests. Finally my turn came up. I showed the clerk the $20/mo tablet plan I wanted, and he said "That's only if you have a phone with us. Without a phone it's $65." I explained to him that I had researched this plan and pulled up the T-Mobile website. There wasn't anything about needing a phone line. Not on the plan page, not in the fine print, not even in the PDF "terms of service". Nothing. When I asked him to show me where it says a phone line is necessary, he couldn't. He just kept barking "It's $65" at me over and over again like a robot, in an incredibly rude and snarky way. I was completely taken aback. I had been waiting for over 1 1/2 hours. I told him that I'd appreciate a little less attitude and he started screaming at me, and then said "I'm not serving you!" and moved to someone else. It truly amazes me that T-Mobile would allow a store like this under the brand. Given the amount of 1-star reviews here on Yelp, it's clear that I'm not the only one who had a terrible experience.

I used to be an AT&T customer but switched to Consumer Cellular to save dollars. When I tried to…read morereplace my wife's broken iPhone 13 with a similar unlocked iPhone 13, I ran into problems trying to activate it and complete the Apple setup. I spent hours on the phone with Consumer Cellular and Apple's AI agent, but could not resolve the issue. I researched the issues and tried the solutions suggested by various sources. In desperation, I decided to try the AT&T store. After giving my history to Brittney, she asked for my phone and 5 minutes later she had it running using a Walmart Simcard I had installed in my efforts to make things work. She reminded me I could now install Consumer Cellular's eSim. She charged me nothing, and sent me home with a complete successful resolution of my installation problem. My wife's phone now has her same number (plus a backup secondary number) and has been able to access just about everything she had originally except all her apps. Thank you Brittney and AT&T for the excellent response! I will have to reconsider AT&T again due to this amazing experience today.

I decided it was time to move my parents from Verizon over to my AT&T plan, as they just can't get…read moredecent service in Santa Fe on that network, and Verizon's customer service sucks in the store. Walking into this location you will notice an immediate day and night difference from Verizon. There isn't a forty minute wait, and total chaos reigning, with rude employees. Here there were plenty of employees, and the store was clean and welcoming. I had already purchased new iPhone's for them in Arizona where I live, but needed help getting them set up and sorting out how to transfer their old Verizon phone number to their new AT&T phones. The people here were super patient and helped me get everything set up, and it was painless and took way less time than I thought it would. Typically I loathe going into a mobile phone store, as the experience usually is super frustrating and just a less than fun afternoon. I wouldn't say I now love the experience, but if I have to go into a cell store you can believe this one will be the first on my list. Thanks guys, I appreciate all the help.

Had a crisis while on vacation when the charging port on my phone failed and it could no longer…read morehold a charge. Happily I found a T Mobile store in Santa Fe. They hooked me up with a new phone; gave me a trade-in value on my old one; and even spent more than an hour helping transfer all the data from the old phone to the new one. Yes, the new phone was expensive, but I don't think that's unique to T Mobile: all phones seem to be $$$ these days. I was able to have its cost broken down and folded into my monthly payments, so it will be manageable. Overall, pretty happy.

Terrible disrespectful service. My business partner brought 3 devices to Desiree to clean and…read morereplace software on, then asked I express to Desiree what had to be done. When I called Desiree I told her specifically DO NOT install anti-virus software of any type on the devices, and she agreed this is detrimental. SHE DID IT ANYWAY. Zero respect for the customers wishes and zero respect for the chain of command. A professional problem creator. Of course she doesn't answer the phone. These people do whatever they want and could care less what the customers tell them to do. More work creation crap.

The store is often busy but I have always had excellent results from going in to the store on…read more Zefrano Drive. The sales people are knowledgeable and helpful. If there's a follow up needed, they will make for you a secondary appointment which is also very helpful. I Verizon.

Pathetic and disgusting, with utterly IGNORANT employees, as at EVERY Verizon store I've ever been…read morein. The three stooges who were there when I went in - ONE WEEK before the iPhone XR was to be available - had NO clue when it would be released or available from Verizon! I then displayed the announcement on Verizon's own website (!!) on the browser on my phone to the three CLOWNS that worked there - all were baffled. How INCOMPETENT do people have to be, as to not be familiar with their own company's website, or not be trained or even informed about MAJOR products their company will offer?? Then, the buffoons were rude and condescending to me. "Well, why are you even in the store if you know so much?" I walked out and cancelled my Verizon account of TWELVE YEARS standing within a week after that. Absolutely pathetic. I don't understand how Verizon is still in business.

Solid customer service, clear communication, and overall the desired results on the repair work!read more

Terrible disrespectful service. My business partner brought 3 devices to Desiree to clean and…read morereplace software on, then asked I express to Desiree what had to be done. When I called Desiree I told her specifically DO NOT install anti-virus software of any type on the devices, and she agreed this is detrimental. SHE DID IT ANYWAY. Zero respect for the customers wishes and zero respect for the chain of command. A professional problem creator. Of course she doesn't answer the phone. These people do whatever they want and could care less what the customers tell them to do. More work creation crap.

I must say this place has recently took a turn for greatness, I used to hate coming in here to get…read moremy games, I would go as far as driving the extra few miles to the other store, but with the current staff working I have changed my opinion completely, every time I come in now the staff gives me a courteous greeting, tries their best to help me find what I want, and gives me a heads up on what the next meta is going to be, I want to give a big shout out to ramon and shannon for giving me a great experience here! I feel like a welcomed guest, I even pre ordered something for the first time in ages! Thank you for the great customer service

Horrible customer service. I was buying a game and asked the man at the counter if he had any sd…read morecards he could sell. He said he did but when I asked him what kind he sighed heavily and said "people all f**king day asking me f**king questions I can't answer." He finally was able to tell me which sd cards they had in stock but he said "sorry I can't f**king find them so..." I just told him don't worry about it. I paid for my game. When he goes to grab the game he can't find it so he says "you have to go find another game of the same price unless you want me to refund you." I was so confused LOL While this is happening he continues muttering and cursing under his breath while checking out a woman and her young daughter. The woman gives him a toy to buy for her daughter and he says "I can't f**king scan this you have to put it back. I know it's 7 dollars but I don't know how to put that in." He ends up finding the game I bought and I left. Very aggressive. I work in customer service and get that customers can be aggravating and demanding, but I would never curse or raise my voice at them especially without being provoked.

the worker (receipt says Edgar) who helped me quoted 30 minutes and had my phone fixed and working…read morebetter than it has in a while right on time. Grateful for his expertise and good conversation.

They put a battery in my iPhone that did not hold a charge. Cost was $150…read moreRefused to give refund. Rude employees. Absolutely no customer service. They need to train their employees in customer service . Reporting them to the Better Business Bureau. I want a refund.

I'll always come to this place even if I can buy batteries somewhere else or cheaper or at target…read morethese guys are always so nice and helpful and friendly. I highly recommend this place and support the folks that run it as they are quite lovely.

Always helpful and they always have the right batteries. They also seem very friendly.read more

If it wasn't for Shawn, as well as Sebastian helping me fix the situation that corporate couldn't!…read more I would have never shopped at Best Buy again. Shawn is a manager from an Albuquerque store Just helping out up there and took care of me like I was one of her personal customers. I was fortunate and lucky to have them. Thanks again, Shawn and Sebastian!

I drove past this Best Buy a few times, then. dropped by, initially just to use the bathroom…read moreactually, funnily enough -- they are one of the stores that have one, a rarity nowadays, sadly, but I digress. And then I thought -- why don't I shop here? They seem like they care about their customers. I used to drive to the Apple Store down in ABQ for all my Apple needs but I decided to check things out here and -- I got new Airpods Pro Max -- was cheaper than anywhere else, still wear them, that was maybe 6 months ago. Then I got an iPad for my mom, also got me a great price -- they do price matching too so I got a great price on it. I got the Best Buy Plus membership and card and that saved me a bunch of money as they have cheaper rates for members and cash back so I think I already paid for the price of the membership like 12 years ahead. Then I was looking for a Macbook Pro -- an important purchase -- and Nick helped and was so gracious and helpful in helping me find exactly what I needed at a terrific price. It was the perfect machine and I really appreciated how much time and attention was given to me. Then I also got myself a pair of the new Airpods Pro 4 -- it was also really great because first I thought I didn't need the noise cancellation -- but then after buying I realized that the Airpods with no noise cancellation didn't have Transparency Mode either. And while I rarely use Noise Cancelation, I very much need Transparency! Went and exchanged it the next day -- no problem at all. And also as a Plus Member I get 60 days of returns so it feels good that I can try stuff out and return if it doesn't work out. Every employee I encounter was very helpful and kind. So, yeah I'm customer for life -- it feels good to be able to try things out and deal with pleasant and trustworthy people who are trying to help you -- I bought 4 things here -- and every one of them was an unimaginably good deal that I can't imagine getting anywhere else. And I guess it's in the name -- Best Buy so it all connects. I've had my eye on a new washing machine/dryer next, I know where I'll coming for that. And when my veteran 8 year old TCL TV dies -- which it will probably never do! =) But, yeah, I had a great experience here and with getting great authentic advice, quality products, easy returns, and GREAT prices -- this can't be beat. Plus it's really nice to deal with someone local.