I highly recommend The Hook Up. Alan went above and beyond to help me move my television and will use him again!

I had Alan evaluate my faulty sound system. He scheduled me immediately, arrived on time, embraced my dog, and got right to work. He quickly found my issues, corrected the problem and cleaned up my tech closet, removed unnecessary equipment and provided supplies needed to get me up and running. I highly recommend The Hook Up! Thanks Alan! read more

Alan got right back to us to when we left a voice mail and was extremely helpful on the questions we had about our Sonos, etc., and helped prepare us better for his visit. He was on time, efficient and got our sound system hooked up in no time. We highly recommend Alan to get the job done! read more

I referred Alan at The Hookup to my friend Karen whose husband was having trouble getting on the TV because of some mental health challenges. Alan went back two times to help simplify the remotes for Tom and also provided written instructions for me when I'm house-sitting there so I can help Tom too. "Above and beyond" service. And he's also great and knowledgeable with the big installations too if you're moving to a new home and just want to click and start watching TV again. High 5's! read more

Alan Brown is the "Chuck Norris" of audio and visual components. He has been my go to for my home system for years now. He will not call a job completed until you are 100% satisfied. He also is a wizard when it comes to an all in one remote. He recommended that I get a Harmony all in one. He set up the remote via their website and it is perfect. With the touch of 1 button all of my components turn on and change to whatever activity I have selected. Hit watch TV, and everything changes to that setting, as does watch a movie, play Xbox, listen to music. I have drawer I call the BONEYARD for all of those remotes that come with each component. If I had to use one word to describe him, I would go with "Expert" read more

I contacted Alan Brown from The Hook Up to replace an aging speaker in my system and replace an older Harmony remote with a new one. He came to my home to evaluate my current system. My 15 year old center speaker had lost its vibrancy and my 7 year old Harmony remote had some keys that were working intermittently. He evaluated all of my components and agreed only the center speaker and remote needed to be replaced. He emailed me with a quote with choices. I decided to replace the center and front speakers (for aesthetics, I wanted them all to match). I chose Boston Acoustics speakers per Mr. Brown's suggestion. I chose a Harmony Pro remote because I didn't want to have to point my remote at the system and because my system is in a console stand. The install went very smoothly, Mr. Brown asked if I wanted specific favorite channels programmed into my remote, I said yes, because from time to time I entertain guests, and it would make finding channels for my guests easy. Since the speaker change, I can hear the voices much more clearly, and I'm getting the hang of using a radio-frequency remote. The favorite channels feature is very cool, I just press a tile with the channel logo and the remote changes the channel. I'm very happy with Mr. Brown's responsiveness and service and I'm glad he chose Santa Fe as the first city to grow his business to out of Phoenix. I was worried about what to buy and possibly being sold products I didn't need. I would highly recommend The Hook Up for any audio/video services. Mr. Brown is professional, very easy to work with, patient, extremely knowledgeable and has many years of experience. read more