Went in to upgrade phone and WiFi, Rudy was knowledgeable and quick. Denny was very courteous as well. Great experience. Highly recommend this location. read more

I wish I was one of the people writing a great review for this store however that was NOT the case. Went in there and spent 4 full hours having them try to move my 3 lines from AT&T. After 4 hours they thought they successfully moved 1 of the 3 lines and suddenly my old AT&T phone starts ringing and I have an incoming call. I asked how this could be possible and they tell me they don't know and we have to start over! I tell them I can't stay any longer. The manager gives me her card and apologizes so I email her a week later to say when can I come in and have her assign a more experienced person to help me when i come in and a week later she has never replied. I'll find another store! So sad. 12/26/24. UPDATE. WENT TO VERIZON.COM TODAY TO MOVE MY 3 LINES. RECEIVED A MESSAGE TO CALL AN 800 NUMBER. CALLED THEM AND THEY SAID BECAUSE THE STORE SIGNED ME UP ON DECEMBER 9TH THEN CANCELLED MY LINE THE SAME DAY (AS THEY WERE UNABLE TO MOVE MY LINE FROM AT&T), THAT NO LONGER MAKES ME A NEW CUSTOMER AND I AM NOT ELIGIBLE FOR ANY NEW CUSTOMER SPECIALS. SO NOT ONLY DID THE STORE TAKE UP 4 HOURS OF MY LIFE, BUT NOW THEY'RE INABILITY TO HELP ME MAKES ME INELIGIBLE!!!! read more

On my way to this Verizon location, I asked Siri for directions and Siri just had to mention the 2.5 stars on Yelp. Needless to say, I was a little nervous making the trip down to San Marcos to switch to Verizon. When we got to this Verizon location, we were greeted by the staff. We were taken care of by Jasani and he is the greatest. However, upon observing everyone else with their customers, you would be in good hands with anyone who helps you out. The whole switch was fast, considering the process has taken a couple hours at other phone stores in the past. I was VERY impressed by the service at this location! If you're looking for a Verizon location that will take care of you, don't let the overall 2.5 stars turn you away. I took the chance and I left feeling very satisfied! Thank you Jasani and everyone at the San Marcos, TX location! read more

if it wasn't for the great ppl that work at this store, I would have left Verizon a long time ago. Verizon as a company has better rural coverage and crappy corporate service , but this store's customer service is fantastic. read more

The staff was so helpful and efficient! I felt taken care of each step of the way - shout out to Jasani for his care!

How do they stay in business? The absolute worst customer service I have ever experienced

Hated it! I went there hoping to leave with a new phone or at least be under verizon service... I was "helped" by this guy who only gave me two different prices, never printed any information, talked to me about the benefits or showed me anything in their ipad, besides that i told him i knew i could get a better price bc my family was already with verizon and paying way less, and he said those two prices were everything he had to offer, I was never asked about what i was looking in a plan, etc... seriously the worst customer service i've had, like are these employees even trained in sales? read more

I am not from the San Marcos area. I walked in and immediately Eduardo was there to help. I was expecting what I needed (a new plan with 2 phones + a tablet) to take several hours, however he had me in and out in just a few! He was very explanatory and I didn't leave with any questions. I did have to go back, but that was my own fault for not backing up my phone for the last 3 years. Even when I went back he solved my issue in less than 5 minutes. read more

Rude, impatient, and unhelpful. 3 strikes and you're out. .I live a few miles from the San Marcos Verizon but I will never waste my time going there again. San Marcos Verizon needs new staff. I am willing to drive 30 minutes to see Marc at the Verizon store in Seguin. He is so nice and helpful. He's able to troubleshoot for those of us that are less tech savvy .He answers all my questions & helped me get the right phone and the best deal. I highly recommend going there for your Verizon services. read more

Horrific customer service. We stopped by to upgrade my phone. The manager with pink hair met us at the door immediately & asked what we needed. I let her know I just needed to upgrade and she told me it'll be a 35 minute wait and said there is two in front of us. All good. There was two other employees helping customers and one waiting alone with us all while she walked around literally just standing there the entire 30 minutes we did wait. The young man working finished one customer and started on the other man in front of us in line. Then Another employee came in from lunch and went to the back. Then came up to the front and just stood there at the front of the store as well. So now there's 4 employees total in the store and 3 customers. Two working and two standing there looking out different windows. I went up and asked the manager if the other employee could help us and her response was "he is one of my assistant managers so I'll have to see what he has going on this afternoon" I was literally mind blown. I take it that means the manager and assistant managers don't have to work at all while the other two employees help the lines. I've been with Verizon for years and never had worse customer service especially in person. I feel like if you're not willing to work at all At least don't stand up front and look at the people waiting to be helped. As we walked Out my husband told the assistant manager you're doing a great job. When we got in our vehicle the manager and assistant were at the door laughing as we left. They definitely aren't an asset to the Verizon team read more

Do not go there. Spent 6 hours in the store and I bought 3i phone 8pluses and an Apple Watch and iPad Pro. They messed up my address on delivery for the watch and has my son having to wait another day for his phone. Their tech had my business line down for 6 hours include my peak call times. The one talk app is garbage took two days to get working properly. They did not give me a security pin. Now I have to spend my Saturday morning waiting for fed ex. They dropped the ball so many times. It is not funny. read more

I want to thank the little Castillo lady that helped me today. I've been fighting my new phone for 3 weeks. She was the most understanding, warm friendly, caring, smart, and down right pretty little thing. I may have never felt this taken care of ever. She fixed my problem quickly and then there was no charge. Thanks for the continued great customer service I've always received from Verizon. read more

Terrible customer service at this location. Their main focus is sales. They do not care about their customers. Highly recommend staying far away from this store. I should have looked at the ratings beforehand. They don't fully explain your changes on your account Honestly I don't think any of the salesmen actually understands what they are doing. Each one has a different story. Super frustrating. And the store manager refuses to uphold corporate policies. Save yourself some headache. DO NOT GO TO THIS STORE LOCATION. read more

Coverage isn't as good as AT&T and it's impossible to talk to a real person. You can't even get through to the local store.

Exceptional service! I got to work with Mateo to get my new iPhone and he made it quick, easy and efficient. He also taught me all about the technology, i feel like I gained years of knowledge in the 30 mins it took to get my phone. Thanks Mateo, would give six stars if I could! read more

Don't sign up here unless you check EVERYTHING they try to add on to your service. Justin signed me up for Verizon cell phone service and included several add-on charges I never authorized. This was either dishonest or extreme incompetence on his part. My first bill should've been just over $75 but I was alerted that over $100 would be auto-charged. He included insurance which I did not ask for, he added a $30 sign-up charge that I was not informed of and he set me up for auto-pay improperly (then I had to spend 3 hours undoing his error). DON'T trust these folks! CHECK EVERYTHING THEY DO... TWICE! read more

Due to incompetence and indifference from San Marcos Verizon employees, we lost $200 when we bought new phones at this location. I dropped by the store a couple of weeks after buying our new phones to inquire about the $100 rebate on each phone, and was told the information was in the heaps of receipts we received at the time of purchase. I went back to the store 4 days later to show them the receipts and lack of rebate information, and was told that the promotion had expired yesterday and that he had misunderstood what rebate information I was referring to, and that was too bad. The head sales person is the equivalent of a used car salesman and the other employee we dealt with just doesn't care about the customer. I highly recommend you use Verizon's website instead. read more

10/10. Very nice staff, and I felt every need was met when it came to getting my new phone!

If there was no star rating I would give them that!!!! I am so over the 3 new phone lines I transferred over here from another provider. I have pages of issues wrong with my new not even 2 months of service with Verizon. I hate the LIARS that have worked at this store and repeatedly LIED TO ME when it came to me setting up my new service. I asked about promotions and store representative said there were none. I didn't believe that. There are ALWAYS promotions for new customers. ALWAYS. And then they screwed up my auto pays twice, they led me to believe I can get my junk phone traded out and then they lied and tried to offer credits on my account for the many and I mean many issues that were store reps and customer service reps faults. The credits they "supposedly" offered ENDED UP BEING invalid and expired. So. .... for all the mistakes, I am left with a "sucks to be you!! And as they wave bye to me saying in their heads.... "don't let the door hit ya where The Good Lord split ya!!!" read more

I'll be leaving Verizon after horrible customer service from Amanda. I've had Issues with 2 phones, a 2 month old phone and a 4 month old phone, and Verizon refuses to remedy the situation. Calling Verizon customer was no help either, they spent more time trying to sell me items I didn't want or need rather than trying to resolve the issue. Good Bye Verizon read more

Talked to a representative here who was extremely rude and clearly not listening to me while trying to explain my situation. Would not recommend. read more

We have visited a total of 4 Verizon Stores recently. This is the best experience we have had. We went in on a Sunday afternoon. We were greeted and received service immediately. Our specialist Taysia White is very courteous, knowledgeable and helpful. She answered all of our questions and much more. We had doubt of continue staying with Verizon before this visit. We decided to stay with Verizon for now due to the excellent services we received. read more

This review would have been much higher if I would have written it before we received our bill. The people helping us when we went in for our upgrade were really awesome. There were 2 people helping us and both gave great service except that they left an $80 fee out when we asked what all we can expect to pay (both conveniently forgot... We paid a lot that day and expected to be able to correctly budget for the next bill that was only supposed to be slightly higher than normal). We got our bill, it was $100 more than normal, called customer service and the lady was helpful but we had to call the manager at this specific location since it was the employees there that we dealt with. She wouldn't meet us halfway. No budging, she continued to say that it was basically our fault and that they DID explain it (this lady was not present during the transaction...). Thankfully the customer service rep was much more helpful than the manager and was able to take care of a little bit of it. So my advice to anyone who goes to this location-- read the fine print thoroughly. read more

This store should get negative stars. I been with verizon wireless for over 10 years--- take note if you have that years with them they will give you $10 each line each month for a year as loyalty discount. Anyway, for the first time I have problem with one of their store dealers--- Verizon Store, San Marcos TX. I added new phone line with 2 years contract last 3/14/15. Gil one of the representatives assist me on my needs--- he told me that they have a promotion going for St. Patricks Day which is a FREE casing and car charger when I sign up for new line with 2 years contract. I don't like the casing but Gil insist that it is fine bec it is FREE anyway so I took it. I got a bill yesterday--- DARN! it show the casing and car charger--- I went to the store and complain but Gil deny it and told me that it was misunderstanding--- NO FREE AT ALL (I want to challenge Gil to take a lie detector test). I requested to replay the survellance camera at store as legally I have the right to request for it. I talked to the manager Josh--- the truth came in! my request is not helpful because their survellance camera dont have audio recording in it so we can't hear what we are dealing on that day. To new customer---- please be careful in this store---- when you buy something and they offer you stuffs for FREE make sure they will write it in your receipts with the name of the sales person or record all your conversation. When you bring in a person as witness it wont work because they will tell you it is "misunderstanding". I have no worry paying what they charge me--- but you can tell the price of the trust that they can't buy it back from you at all, right? Now they offer me additional GB on my data and replacement of my casing the one I like now it is NOT FREE. What a trick! As Josh and Gil said that they will adjust my data from 3 GB to 4 GB anyway I;m paying same price. I gave them approval to do it while I was in the store yesterday but I found out this afternoon when I called the customer care 1-800-line whether they do it... unfortunately they never did... what a lie again? The customer care adjusted it for them instead. Now they offer me to replace my tablet casing--- you think I will trust them to do it? maybe it will appear in my next bill again. All I can say my trust to this store location been gone so be careful to those who are planning to do business with them. I post this comments because I do care to their next victimS and to improve the way they deal and handle business---- TRUST is important! read more

My dealings with the store have been entirely satisfactory. You know how in some places like this, they try to shuffle you off to the wen site if you're not buying something. Here, they've always stepped up and done whatever was needed. I come to the store because I get very clear information about plans and devices, something that isn't always comfortable on line. I also get patient help on the phone to them. I'm careful to have things like rebates explained and confirm it with the written material, so it's always been fine. All around good store. I can't speak to the problem with the expired rebate.I think you have to stay awake and alert in any place about those things. read more

Waited in line for an hour to be told to go to the apple store, they were so slow and incompetent each employ had been with their customers for over an hour before I was helped. By the time they closed they still had a line of four people, this place needs some help. read more

*I had to choose a specific store, and bc part of this happened at the corporate store in San Marcos, I chose that one. But THE REAL CULPRIT here is Verizon Wireless customer service and fraud department OVER THE PHONE.* On 07/17/2015, after being told by a friend about T-Mobile's offer to pay off your old contract and get you into new phones, all while cutting your monthly bill, my husband decided to check into it. His friend's bill went from $350/month, to $120/month. Upon calling Verizon for info to switch, a very helpful young lady gained approval for early upgrades for both of our phones from her manager. But because we were leaving for vacation on Sunday and would not be at our home to receive the phones she had offered to mail, she directed him to the corporate store in San Marcos, about 25 minutes away, to "just pick up the phones," after notating the approval in his account. However, upon arrival at the store, he was told by the manager that they were unable to honor the deal "due to inventory." So he called Verizon back and completed the purchase over the phone. Then my husband received a phone call from Verizon, on his Verizon cell phone, at about 4:45pm, asking if he had authorized the phone purchase After he replied yes, they thanked him and hung up. At 4:57pm, I received a text message from Verizon, on my Verizon cell phone, "Order # must be authorized. Text YES to confirm and NO to cancel the order. Questions? Call VZW Fraud" To which, I replied YES, of course. Immediately after my response, ALL THREE OF OUR PHONES were disconnected. My husband called to straighten things out. After being transferred multiple times, he finally ended up with the fraud unit, and an agent named Anthony, who told him that they were "alerted that his social security number did not report to him," that he now had to prove to Anthony, and Verizon Fraud, that he was, in fact, himself. The alternative to this was to allow Verizon to turn our service back on, but only on the condition of changing all three phone numbers. When asked, Anthony was unable to answer as to why this would be an acceptable solution. While gathering the info I asked Anthony how we had come to be in this situation. He said that he was trying to verify my husband's identity, which I understood. What I did not understand was how we had gotten to a point where this was necessary. We have been customers for over four years, have purchased multiple devices, pay on time or early, have never had a problem, additionally, he had physically been in a corporate store that morning, and Verizon had contacted each of us that evening to verify the earlier purchase. Anthony's answer: "our system has concluded that your husband's SSN might no longer be reporting to him." I am absolutely baffled as to how that could suddenly be the case, and I express my confusion to Anthony, to which he replies the same thing. He was rude, constantly tried to speak over me, and was overall a bad representative for Verizon through the entire call. I tell Anthony that I have emailed the requested documents, which included my husband's driver's license, his temporary paper license, his social security card, and his Sheriff's Office ID with his picture on it (yes, my husband is a Sheriff's Deputy), and a vehicle registration notice. Anthony said that the documentation provided was insufficient. When I said that I thought this was getting ridiculous, that his attitude and the way he was speaking to us was by far the worst customer service I had ever in my life dealt with, his response was, "well maybe we should just leave your service disconnected, then." My husband then took the phone back and it was determined that it would "be helpful" if we physically returned to a store to show my husband's paperwork to an employee. Anthony refused to: stay on the phone with us while enroute, provide a direct number to call him back, or call the store on our behalf. So at 7:30pm we loaded the entire family into the car and drove to our local store, which had closed early for the day, so we were forced to go to the San Marcos store, for the second time that day. My husband called Verizon again before leaving Lockhart, explained the day's events again to the new CSR, Jasmine and a second fraud agent, James. Finally, after reviewing the documentation again, they agreed to turn our phones back on, AS we were walking into the store at 7:58pm. The store manager Michael was unable to find anything pointing to fraud, in the day's notes in our account. We requested to speak to a supervisor in the fraud unit several times but were denied. Jasmine, thankfully, was the only ray of sunshine during this ordeal. She was friendly, helpful, and apologetic. All in all, my advice, if Verizon wireless calls to verify that you made a purchase, or you run across their fraud department because your "SSN may no longer be reporting to you," get ready to submit to DNA testing and a long day of rudeness. read more