Where to start. A 2-3hr job took 7 hours and was not even completed when I picked up my truck.
I brought in my new light bar and pods to get installed on my new truck. I was quoted the job on Wednesday by one of there employees. I informed him that i would like the 30 inch light bar above the license plate and the pod to be installed in the fog light area. With my truck i dont have any so he told me it may require custom work. I told him that if it did, i would rather have them located below the license plate. He agreed and told me it would be 2 hrs and no more then 3. I confirmed with him that it would only take 2 hrs and he said yes they could have it done in 2 and I would not be charged for any time over that. I dropped my truck off at 10 am today and told the employee that i would rather have the pod lights placed beside the light bar instead of below the license plate. He said ok they would do that.
I returned at 1234 to pick it up, and it was not ready. The employee said he tried to call but it didnt go through. I had him confirm the number and recall me, It worked. Also no one left any message. He informed me that they would not be able to place the switch in the location i wanted and may have to do a custom cut out and use super glue if needed. "Super glue wtf" So, i left because he told me it would done soon.
At 2:59pm i called and talked to Jess there CEO, and she informed me that they had to let one of there employees go and she was sorry it was taking so long. I asked what the progress on my car was and she told me they still had not mounted my pod lights and are finishing up the wiring. (What did they do for 5hrs). She told me that the pod lights installation would have to be custom and I told her that I informed her employee that if that was the case to mount it next to the light bar. Now im very pissed. I told her I want them to finish what they had already done and not do the pod lights so i could come get it. I asked how much longer it was going to take. She went to check and returned to the call and told me an hour to an hour and a half. So i said you close at 5. She said well sometime we are here until 6. I told her i would be there in an hour and a half.
So, now its 4:30pm. And I walk in the shop and Jess come out and introduces herself and tries to explain what happened and why it had taken 7 hrs. She tried to tell me they had to let an employee go and there was miscommunication. I said that is not my problem. My problem is that no one from your shop tried to call me or leave me a message id they did. I had to contact you. She said that they had to do some extra work that Im not going to be charged for. I said you have had my truck for 7 hrs for a 2 hr job, she said so your going to come out ahead. Wtf. I took time off work to get this done so how am I coming out a head. I lost money. She asked me how she could render this. I told her, why would I want your company do anymore work on my truck. She again asked how they could make it right. I told her they could do pod light and custom work for free. Oh did I mention they didn't mount the pod lights. She had her installer Chris showed me the truck and what he had done and what also happen. "Now I don't care" chris showed me the custom work that could be done if i wanted to return. I asked why they did not mount the pods next to the light bar. They looked puzzled. I then return inside and asked to just pay. Jess rang me up and told me 309 for 3 hour work. I said I was quoted 200 (2 hours). She showed me the work order that said 2 to 3 hrs. Again wtf. Anyway, I paid and left. And you would think Jess wanted to make this right but she still charged me for 3 hour and didn't take off any discount or offer the custom installation. Thats why I am going to express to anyone that wants to get audio, tint, light or car work to avoid this place. I am going to pass this on to everyone one I know. They are the typical bait and switch or pass the buck along with ripping people off.
Scores Customer service 0, management 0, honesty 0, value expensive. Oh yes your asking how are the light. Well right now they work great and chris did a good job, but after 7 hour and a youtube video or 2 I could do the same job and I would have 309 dollars more in my pocket. read more