Service has been phenomenal during the purchase of my new iPhone…read more Manager and staff are very knowledgeable and helpful. Highly recommend this location.

We came in to get my phone upgraded. In the end all that happened was we got my wife's phone…read moreupgraded in store and Lucas and Garret did absolutely nothing to help with upgrading my phone and instead told me to call 611 and that corporate would just ship stuff to me. IM A TRUCKER. What part of being "ON THE ROAD" do you not understand!? As soon as my wife's phone was taken care of I was immediately ignored just for them to move to another customer! Going to a different location. This was terrible service and the worst experience I've had from this store. Absolutely ridiculous. Shouldn't even be considered as an option if all the staff care about is money!!

Samantha and Paul went above e and beyone.making this palace run most suitably. Their effencicy and…read moregrace has really made the difference today. Attending to the needs of the masses in a timely.manner these two deserve a 10 out of 10 and two hands way up in the air... recommend employees of the month... Their knowledge and patience shone throughout the building. Many thanks

The company itself is not the issue. The store here in Roseburg-sucks. Specifically, the rep named…read moreDaniel. It seems anytime I have gone in there he has an attitude and "can't" do what I am asking, even when other reps have been able to or I can do it online. Went in to upgrade my phone today and first he said they couldn't take my paper ID. It happened to be in the mail when I got home so I went back. Then he tells me and argues with me that I am not eligible for upgrade. I have just come home and now my new phone will be here in 2 days because I was able to upgrade just fine online. Frustrating I have to wait when there is a store right around the corner from me. This is not the first time he has been like this when I have been in there. If it wasn't for the fact that I get good service and its a decent price I would find a new company to work with honestly.

Upgraded my phone and was never told what my monthly payment would be, upgraded me to a larger plan…read morewithout my permission, and cancelled my phone protection plan. The guy was that helped me acted like he was above me and he didn't know I just sold phone recently and I answered my own questions after he couldn't. If I could pay the same price anywhere else I would transfer in a second.

BUYER BEWARE ESPECIALLY SENIOR CITIZENS: The Roseburg Mgr changed my plan which tripled my costs &…read moreeven charged me for a 1st line activation fee even though I have been a customer for over 7 years without my knowledge or consent when I purchased a new Samsung A14 phone on 25 July 2023. I contacted MetroPCS customer service & they reversed all the charges & lowered my phone plan so that I would not cancel my plan. The Mgr told me that my phone came with a charger, but it did not. I went back to the store the next day thinking the charger was left out of the box but was told by the same manager that Samsung phones do not come with chargers and so I bought a Super Charger which is a dud because it takes between 3 to 4 hours to charge the phone fully. When I bought the charger the top portion of my receipt is printed in English, but the lower half of my receipt was in Spanish. I asked the manager what the return policy was on phones & accessories & he told me 30 days; however, it is really 14 days which I found out when I tried to return the charger. There are no signs posted in the stores stating the Return Policy is 14 days. The manager would not take back the charger & so I asked him to call his manager which he did & Maria the Regional Manager told me that the return policy is clearly stated on the bottom of my receipt. I told her that the bottom half of the receipt was in Spanish & that I do not read, write or understand Spanish to know that it says on the bottom of the receipt that the return policy is 14 days because the Manager verbally told me 30 days. She rudely stated she would not refund or exchange my charger because the MetroPCS store that sells the phones & accessories is privately owned & has nothing to do with MetroPCS. I contacted MetroPCS customer service who tried to help me with the return but there is nothing they could do because they cannot help you with the phone or accessories you buy, they can only assist you when the Roseburg manager switches' your phone plan without your knowledge. After the Roseburg manager sold me my phone, he did not help me set it up because he had to take a cigarette break.

if i could put less then one star i would . Boost customer care is great on 611 But Sadly to say…read moreThis boost mobile store has taken a turn for the worst. The manager Kim and The new sales rep are terrible and have no knowledge of the merchandise or current promotions. Kim blatantly lied after saying she could wave an activation fee. This weekend i went to Kim and Saturday said i can get the Iphone you need I will drive to Eugene and get it for you tomorrow. I go there and she said she could not get it so i drove to Salem Oregon to get the I phone and the 4 J7 phones i was told by her had fingerprint scanner after activating the firt j7 i found there to be no scanner so i wanted to get the LG g6 that did the store in Salem was out so i called Kim up and let her know i needed th g6 and she said she would waive the activation fee and had a g6 in stock.. today i was in the store to get my last of 5 phones and Kim charged the $15 activation fee and denied saying the Samsung had a fingerprint scanner or that see would wave the fee. this store needs good people and a manager ...

used to be a good company. this time sales rep was very pushy told us he was giving a package…read moredeal. it was a nice package for him he sold us unnecessary accessories. hubby's phone was supposed to be free it of course wasn't. i've been with them for 9 yrs but my phone supposedly had a virus so we needed "new phones" the new phone didn't work we got another phone after an hour and a half wait. that phone didn't work. and then we called for replacement we were sold phone i s which i specifically told them we didn't want again. it was going to be 50 and we would send the phone in. guess what we wrnt to cricket we get new phones for fred no double talk actually for real free 2 phones together will be just 60 a month oh best part phone protectors will be only 15 a piece. boost used to be good. they got too big too quickly they have dish virgin mobile and t mobile now. they can kerp all those companies for ne ill always go with someone who looks you in the gives you a business card with their signature and shakes your hand!

I've been a cricket costumer for over 20 years. Never really need to charge my phone because of not…read morehaving a good charger till today. I was out of my home town of Eugene and had an 8 hour appointment in Roseburg. My charger broke. I am 140 miles from home and moneys tight. I see a cricket store and think... "Perfect!! I've been a loyal costumer for 2 decades," I got in the cute brunette was cool so I plug in my phone to a charger that was attached to a demo. (Mind you I'm dressed nice and driving a nice rig) Out of the back came a snooty blond girl, and she comes unglued treating me like some junkie covered in poop.. tells me I need to leave and the mumbles something not cute. RUDE AND GAME CHANGING! I am officially changing to ATT&T as of Friday!

I was in need of a new phone Mario the manager helped me he was very professional, courteous and…read moreknowledgeable and gave me a great deal I have been a cricket customer for years, I wouldn't go anywhere else! Thank you Mario

My husband and I went to Verizon and switched carriers from US Cellular during their "We will pay…read moreoff your phones" deal in April. They were supposed to send us E-Mastercards to use to pay off our old carrier in 8-12 weeks. (12 weeks being on the very very longest end of the timeframe) We are now in September and still have not gotten them. I have been on the phone with Customer service for over 7 hours and have literally gotten nowhere! The guys in the store are cool and all but I feel like I have traded shitty cell service for shittier customer service! If I could go back in time I would not have switched. Everyone plays the blame game and points you to someone else and does not resolve a single issue!

We went into the store close to closing time and Lee welcomed us and asked what we were needing. I…read morewas there to upgrade my phone. He was super knowledgeable of the products and was an absolute ROCKSTAR. A few other people had come in and although it was super closed to closing time, he made sure to take his time with all of us and even his manager Jake who had stopped by, engaged with all of us and never made any of us feel hurried. I absolutely recommend you go and see Lee and Jake for any of your cell phone needs

Thank you for being so helpful today, Tim! The customer service I experienced was the best! Speedy,…read moreprofessional and courteous.

I had to replace my phone and my customer service rep Tim went above and beyond to make sure that…read moremy new phone exchange from my iPhone 15 to iPhone 17 went as smooth as possible. However there seemed to be several miscommunications and errors made on the part of T-Mobile themselves and NOT the CSR Tim. I appreciated his direct communication with T-Mobile and making sure that the mistakes made on their end during the transaction were not an inconvenience to me. Even though the entire process took over 3 hours and even into the following day, Tim continued to deal with T-Mobile on the back end while making sure that I left the store that day with a functioning phone and he shouldered the entire transaction for me which I appreciated. I wanted to give 5 stars but I just couldn't due to the lengthy hassle caused entirely by T-Mobile themselves. I'm grateful for Tim's take-charge attitude and professionalism he maintained while dealing with difficult reps on T-Mobile's end. It's hard to find service like that these days and I wanted to make sure his 5 stars service was acknowledged. Thank you so much!!