Buying a new pair of glasses can be a daunting task; however, with the customer service at Valley…read moreOpticians it was made easier and enjoyable. The following items are important to me when buying new glasses and Valley Opticians exceeded all of them: * Lots of frame selections * Quality of glass and frames * Customer service * Follow up services Teresa took the time to show me lots of frames. Todd has incredible knowledge and goes above and beyond expectations to make a quality pair of glasses and even does custom lenses in house. Allison was helpful in the final fitting and explaining the warranty. I would highly recommend Valley Opticians.

Such a great experience! Everyone was friendly and the doctor was very knowledgeable and kind. He…read morewrote treatment directions down for me so I wouldn't forget, and explained everything as we went. Very helpful!

Nice office staff and received my glasses in short time and had a great experience with themread more

As a businessman, I sometimes get requests that are difficult, unusual,…read more or impossible to fulfill. I want to take care of folks . . . do the right thing. Sometimes, "I am that folks". I make requests that are also not that easy to fulfill. You see, I have a brain that doesn't always work along the straight-line others expect. I order my steak burnt crispy outside, pink and juicy inside, my eggs just so; thus, I appreciate people who take the extra step to make me happy. This week, I wanted something special done, based on the layout of my office and my personal preferences. At first when I asked, I was told, it just wasn't something that is normally done. It seems there are rules. I didn't have the right documentation, and "they just don't make it that way." It wasn't going to happen until I met the right guy who also wanted to do the right thing. You see The Doctor was in and he said the words, "Well, sure, I can approve that." Since then, I found that this doctor has surpassed that standard of community service most of us would think of as just doing the right thing.

My family and I have used Rebecca for our annual eye exams the last 3 years. She is very thorough…read moreand has state of the art equipment. Her front office girl, Kacy, does a great job in scheduling appointments and doing the glaucoma screenings. I have used them for my eyeglass prescriptions and my wife for her contact lenses. We will be scheduling our annual visit again this coming Fall/Winter. :-)

Worst exam I have ever had! They made me wear a mask and part of the exam was with my glasses on,…read moremy glasses fogged up repeatedly and I could not read the letters or lines. Ultimately I left with the same script I came in with! I know my eyes are not the same because I still can't see well with my old glasses! They couldn't find Federal Blue Cross Vision in their computer despite having a major Federal employer in the area! As a healthcare professional my self, masks are stupid! They are dirty, nasty -filled with bacteria! MERSA has gone up 80% since mask mandates and many other bacteria skin issues. These nasty things are handled over and over. If they want a mask, they need to supply one with the adhesive across the nose and eyes region so glasses don't fog! They make them to be worn in procedures for those who wear glasses!

We have been going to Umpqua Valley Eye Associates for many years. They have always given us the…read morebest of care. They have always been kind, honest and efficient. We would not think of going anywhere else.

My wife has been a patient at Umpqua Valley Eye Associates for over 15 years, I have been going…read morethere for 5 years. I had an eye lens replacement by a doctor that is no longer there, Hmmmm. On 15 May 2022, Dr. Seely wrote me a letter stating, "...and am formally discharging you from my practice". He then continues, "(you have) a very serious and potentially blinding condition and in my opinion need to be under the care of ophthalmologist." I was FIRED from his practice, I think, because I CANNOT wear a mask. He did not indicate that in his letter to me, so I am assuming this is the reason. I am 79 years old, with breathing issues & heart issues & I cannot wear a mask. I politely offered to wear a shield, but that was not to his liking. They demand that every patient wears a mask. Here is their photo of their staff - hypocrites ! I would not trust someone of this weak stature with my eyes. Thank you Dr. Seely for sparing me any agony that I might have endured. As you demanded, I will seek a competent, compassionate ophthalmologist. Jim L, Glide, Oregon.

I had been diagnosed before Covid with a cataract starting in my right eye. I researched and found…read morea doctor in Roseburg but he was no longer here but he recommended Dr. Andrea Gray. I met with Dr. Gray and confirmed there was only a problem in my right eye. She gave me a chance to try glasses for the left eye only and keep the cataract as it was good close up and the other would be for distance. I had trouble adjusting to two different visions so we set up an appointment for surgery at the Vision Surgery and Laser Center. Someone called me to do a pre check-in. It was quick and easy. They sent texts to confirm my appointment and sent instructions for the day of the surgery. I arrived the day of the surgery with all my necessary items was greeted and check in was fast. I felt comfortable in the office. I was called back and was given a big comfy recliner with a warm blanket to rest before surgery. The nurse was nice and explained everything that would happen and how I may feel during surgery. They put a line in your arm so they can give you a 'twilight' anesthesia. The nurse had worked in the Operating Room fir 32 years so I knew she was capable of whatever was needed. Dr. Gray came in to be sure I was ok and ready. They took me to surgery and the next I know I was in recovery. I didn't remember anything about the surgery. The center is run extremely well with top notch support and medical staff. They cover everything to make you feel at ease with the surgery. The place is clean and, yet, warm and comfortable. A 5/5 is not enough for what they do from check-in through check-out!!

Hands down the best doctor to work for and to see 100%! I have never met a more caring genuine…read moreperson than him.

This has been my daughter's primary care provider for most of her life and always have gotten…read moreexcellent service from Dr. Jorgensen and his staff. I brought my daughter in first thing in the morning, not for an appointment but to ask a question pertaining to getting a COVID-19 test for her. We were received by the COVID screener who directed us to the clinic window were we patiently waited about ten minutes for the receptionist to finish her phone conversation and slide the window open. The first thing I noticed the receptionist was wearing her mask below her nose, not proper use of PPE. I politely asked her about getting an order for a COVID test for my daughter and she went a little sideways on us, she took a tone and related that my daughter shouldn't even be in the building and that we should have stayed in our car and called in from the parking lot, granted my daughter wanted a C-19 test but she wasn't showing any symptoms but believed she was exposed to it. Receptionist said that it had to be four days after exposure to get a test and also that they wouldn't do the test there and that I would have to take my daughter some where else. In my opinion, not a good example to be setting when your preaching COVID protocols and at the same time your not properly wearing your mask.

I recently moved to the area and needed to find a dentist for my routine dental care. I selected…read moreAlexis Atchinson after reading some reviews. After being with the same dentist in California for over 20 years I was nervous about finding a new dentist. My husband and I were both very impressed by the office staff and Dr. Atchinson. They have all the modern technology and were very clear on explaining what needed to be done, taking the time and answering any questions. We have found our forever dentist.

Roseburg Family Dental care is the best dental office in town! Great friendly staff who really…read morecare about you! And they are all are fun people! Starting with Dr Achkinson and now Dr Braun, they helped me gain beautiful teeth! Dr Braun has literally changed my life!! I would highly recommend Roseburg Family Dental!!

I recently visited Nova Urgent Care at their Goetz facility…read more Everyone was extremely professional, competent and respectful. I was seen by Rebecca, the Nurse Practitioner. Her pleasant manner and professionalism put me at ease. I have been a health professional for more than 40 years and have had many interactions with many other health professionals. My experience at Nova Urgent Care was incredibly positive and I intend to use Nova for my primary care needs as well.

I came in after having severe pain & swelling in my breast that persisted 6 days at the point that…read moreI went to urgent care. The doctor refused to hear me that I had no symptoms of mastitis - I requested an ultrasound, to which he replied that ins providers would not appreciate him ordering "unnecessary tests" I explained to the doctor that im a breastfeeding mom and due to circulation issues on my right side, I was only able to use the affected breast to feed my child and she is very upset- our home is loosing sleep to which he replied "she sounds spoiled" he gave my breast a quick grope - and kicked me out with a $500 bill, and gave me antibiotics for an infection I did not have. I left feeling unheard - and like women's health does not matter to big pharma. by Monday, my daughters mouth began bleeding, and thats how Dr. Chat GPT diagnosed us with thrush and recommended a topical antifungal. When I tell you the pain subsided immediately and my daughters mouth cleared up the next day I was so furious. not only did they not hear me when I told them I didnt have any symptoms for what they were treating me, they charged me $500 to give me the wrong answer - now they are unable to provide an itemized bill to explain why being seen at their facility cost so much when no labs were performed and nothing was done but a boob grope. save your money and your mental state a huge hit - just ask chat GPT