Such a great experience! Everyone was friendly and the doctor was very knowledgeable and kind. He…read morewrote treatment directions down for me so I wouldn't forget, and explained everything as we went. Very helpful!

This is a scam just like most medical! I paid $500 for glasses that I can't use! They know and…read morewill do NOTHING about it! They are not here to improve your vision...just collecting money! Scammers!

As a businessman, I sometimes get requests that are difficult, unusual,…read more or impossible to fulfill. I want to take care of folks . . . do the right thing. Sometimes, "I am that folks". I make requests that are also not that easy to fulfill. You see, I have a brain that doesn't always work along the straight-line others expect. I order my steak burnt crispy outside, pink and juicy inside, my eggs just so; thus, I appreciate people who take the extra step to make me happy. This week, I wanted something special done, based on the layout of my office and my personal preferences. At first when I asked, I was told, it just wasn't something that is normally done. It seems there are rules. I didn't have the right documentation, and "they just don't make it that way." It wasn't going to happen until I met the right guy who also wanted to do the right thing. You see The Doctor was in and he said the words, "Well, sure, I can approve that." Since then, I found that this doctor has surpassed that standard of community service most of us would think of as just doing the right thing.

My husband and son didn't have any problems.... Unfortunately, I did! I picked up glasses that I…read moredid NOT pick out! They are ugly man glasses that fall off of my face when I look down. I can't trust this business, their greed and ignorance cost them 3 customers. Stay clear of this greedy defrauding business.

My family and I have used Rebecca for our annual eye exams the last 3 years. She is very thorough…read moreand has state of the art equipment. Her front office girl, Kacy, does a great job in scheduling appointments and doing the glaucoma screenings. I have used them for my eyeglass prescriptions and my wife for her contact lenses. We will be scheduling our annual visit again this coming Fall/Winter. :-)

Worst exam I have ever had! They made me wear a mask and part of the exam was with my glasses on,…read moremy glasses fogged up repeatedly and I could not read the letters or lines. Ultimately I left with the same script I came in with! I know my eyes are not the same because I still can't see well with my old glasses! They couldn't find Federal Blue Cross Vision in their computer despite having a major Federal employer in the area! As a healthcare professional my self, masks are stupid! They are dirty, nasty -filled with bacteria! MERSA has gone up 80% since mask mandates and many other bacteria skin issues. These nasty things are handled over and over. If they want a mask, they need to supply one with the adhesive across the nose and eyes region so glasses don't fog! They make them to be worn in procedures for those who wear glasses!

I had been diagnosed before Covid with a cataract starting in my right eye. I researched and found…read morea doctor in Roseburg but he was no longer here but he recommended Dr. Andrea Gray. I met with Dr. Gray and confirmed there was only a problem in my right eye. She gave me a chance to try glasses for the left eye only and keep the cataract as it was good close up and the other would be for distance. I had trouble adjusting to two different visions so we set up an appointment for surgery at the Vision Surgery and Laser Center. Someone called me to do a pre check-in. It was quick and easy. They sent texts to confirm my appointment and sent instructions for the day of the surgery. I arrived the day of the surgery with all my necessary items was greeted and check in was fast. I felt comfortable in the office. I was called back and was given a big comfy recliner with a warm blanket to rest before surgery. The nurse was nice and explained everything that would happen and how I may feel during surgery. They put a line in your arm so they can give you a 'twilight' anesthesia. The nurse had worked in the Operating Room fir 32 years so I knew she was capable of whatever was needed. Dr. Gray came in to be sure I was ok and ready. They took me to surgery and the next I know I was in recovery. I didn't remember anything about the surgery. The center is run extremely well with top notch support and medical staff. They cover everything to make you feel at ease with the surgery. The place is clean and, yet, warm and comfortable. A 5/5 is not enough for what they do from check-in through check-out!!

We have been going to Umpqua Valley Eye Associates for many years. They have always given us the…read morebest of care. They have always been kind, honest and efficient. We would not think of going anywhere else.

My wife has been a patient at Umpqua Valley Eye Associates for over 15 years, I have been going…read morethere for 5 years. I had an eye lens replacement by a doctor that is no longer there, Hmmmm. On 15 May 2022, Dr. Seely wrote me a letter stating, "...and am formally discharging you from my practice". He then continues, "(you have) a very serious and potentially blinding condition and in my opinion need to be under the care of ophthalmologist." I was FIRED from his practice, I think, because I CANNOT wear a mask. He did not indicate that in his letter to me, so I am assuming this is the reason. I am 79 years old, with breathing issues & heart issues & I cannot wear a mask. I politely offered to wear a shield, but that was not to his liking. They demand that every patient wears a mask. Here is their photo of their staff - hypocrites ! I would not trust someone of this weak stature with my eyes. Thank you Dr. Seely for sparing me any agony that I might have endured. As you demanded, I will seek a competent, compassionate ophthalmologist. Jim L, Glide, Oregon.

I have been going to White Oak for over ten years. Had Marie Herbret, she left abruptly, then…read moreShannon for the next year, she left abruptly, now with Rachel Hebert who I like very much. The only reason for not a 5 rate is having to wait3 weeks for a follow up visit from urgent care for back pain to get a MRI. But I know I'm not the only one on the planet. Great office staff. Please don't leave Rachel!!!

Shocked to say the least! This past week I received a phone call from Elizabeth w/White Oak (went…read moreto VM) informing me that I was to be dropped as a patient because of an overload at the clinic. Too many patients and not enough care givers. I called and spoke to Elizabeth but nothing could be done she said as that was the decision. WHY and how was that choice made? I am almost 73 and quite healthy so maybe I don't give them enough business or that I am just elderly. This facility has been where I have been going to for the last 30+ years first with Dr. & Cynthia Keys (amazing care providers) and then when ownership changed with Dr. Marie Hebert and Shannon a FNP (or PA). They both left the practice (surprise) and I was then informed (weeks ago) Rachel Hebert FNP would take over as my provider. Now I receive this surprising & distressful news just when I need to be taken care of. Has anyone else been notified about something like this? What a shoddy way to handle the precious healthcare of people.

Hands down the best doctor to work for and to see 100%! I have never met a more caring genuine…read moreperson than him.

This has been my daughter's primary care provider for most of her life and always have gotten…read moreexcellent service from Dr. Jorgensen and his staff. I brought my daughter in first thing in the morning, not for an appointment but to ask a question pertaining to getting a COVID-19 test for her. We were received by the COVID screener who directed us to the clinic window were we patiently waited about ten minutes for the receptionist to finish her phone conversation and slide the window open. The first thing I noticed the receptionist was wearing her mask below her nose, not proper use of PPE. I politely asked her about getting an order for a COVID test for my daughter and she went a little sideways on us, she took a tone and related that my daughter shouldn't even be in the building and that we should have stayed in our car and called in from the parking lot, granted my daughter wanted a C-19 test but she wasn't showing any symptoms but believed she was exposed to it. Receptionist said that it had to be four days after exposure to get a test and also that they wouldn't do the test there and that I would have to take my daughter some where else. In my opinion, not a good example to be setting when your preaching COVID protocols and at the same time your not properly wearing your mask.

The dentist that shares this practice is so amazing. The dentist that attended to me was his office…read moremate and I was so uplifted.

I have always had a good experience at Dr.Randol's office. Everyone is very nice and the…read moretechs/hygienists have a great sense of humor. I wish wait times for appointments weren't so long, but there is a nationwide shortage of dental hygenists right now. Overall, I am happy with this office.