Legit scam, not the store specifically but just t mobile in general. Never do it. Scammed out of…read more2000 dollars and won't let us switch to a different carrier. Bs

So have had T moblie for a six the had a They had deal that you get a free phone and they pay off…read moreyour other phones they toook my old phone and then dodnt the money for the new i gone in seaval times and gaslighted then they called told i had breach that someone using my account that link to diffent account making and threr insurence sent out to someone else a new phone i feel im always On the phone with custmer servie the lab top watch i tired was not account that was im vert displease with servce had money and stuff charged to credit ect.Havent applied for very much im the last 9 months but stuff in my email all the apply for thing ive calling everything they say they see nothing So not rebete all these thing have happened and more . must be time to seek leagal help

Thank you for being so helpful today, Tim! The customer service I experienced was the best! Speedy,…read moreprofessional and courteous.

I had to replace my phone and my customer service rep Tim went above and beyond to make sure that…read moremy new phone exchange from my iPhone 15 to iPhone 17 went as smooth as possible. However there seemed to be several miscommunications and errors made on the part of T-Mobile themselves and NOT the CSR Tim. I appreciated his direct communication with T-Mobile and making sure that the mistakes made on their end during the transaction were not an inconvenience to me. Even though the entire process took over 3 hours and even into the following day, Tim continued to deal with T-Mobile on the back end while making sure that I left the store that day with a functioning phone and he shouldered the entire transaction for me which I appreciated. I wanted to give 5 stars but I just couldn't due to the lengthy hassle caused entirely by T-Mobile themselves. I'm grateful for Tim's take-charge attitude and professionalism he maintained while dealing with difficult reps on T-Mobile's end. It's hard to find service like that these days and I wanted to make sure his 5 stars service was acknowledged. Thank you so much!!

The guy with that tattoos......was incredible. I was blown away at his ability to handle multiple…read morefrustrated customers while also helping me with a difficult situation. The Roseburg store was closed appearantly and a pile of people showed up after me. This guy helped everyone and nobody walked out of that store without a smile. Every time I have been assisted by this guy (like 3 times over 3 years or something) I have been absolutely impressed.

I lost 400.00 credit on my trade in and their mishandling of my phone cause the loss. I have…read moreinsurance. My camera stopped working. They were to send me a replacement S23. They sent the wrong phone. So I returned it to them. I traded in my phone S23 for a new S25 same day. However being the camera was not working I did not get the 800.00 trade in. Had they sent me the right replacement and I traded that in, I would have got the full 800.00. This slight of hand allowed them to get a higher commission off my sale. Why I do get 400.00 for the trade, I lost 400.00 because of the mishandling of my trade in. Carelessness cost me 400.00 Had they just sent right phone, I never would have bought the newer S25. I do blame the store 1/2 because they knew the phone was wrong, ( it was a S23 just wrong carrier how that happened? no idea) And yet did not apply the full amount of my trade in. So why pay insurance if it didn't cover the trade in?

My husband and I went to Verizon and switched carriers from US Cellular during their "We will pay…read moreoff your phones" deal in April. They were supposed to send us E-Mastercards to use to pay off our old carrier in 8-12 weeks. (12 weeks being on the very very longest end of the timeframe) We are now in September and still have not gotten them. I have been on the phone with Customer service for over 7 hours and have literally gotten nowhere! The guys in the store are cool and all but I feel like I have traded shitty cell service for shittier customer service! If I could go back in time I would not have switched. Everyone plays the blame game and points you to someone else and does not resolve a single issue!

We went into the store close to closing time and Lee welcomed us and asked what we were needing. I…read morewas there to upgrade my phone. He was super knowledgeable of the products and was an absolute ROCKSTAR. A few other people had come in and although it was super closed to closing time, he made sure to take his time with all of us and even his manager Jake who had stopped by, engaged with all of us and never made any of us feel hurried. I absolutely recommend you go and see Lee and Jake for any of your cell phone needs

if i could put less then one star i would . Boost customer care is great on 611 But Sadly to say…read moreThis boost mobile store has taken a turn for the worst. The manager Kim and The new sales rep are terrible and have no knowledge of the merchandise or current promotions. Kim blatantly lied after saying she could wave an activation fee. This weekend i went to Kim and Saturday said i can get the Iphone you need I will drive to Eugene and get it for you tomorrow. I go there and she said she could not get it so i drove to Salem Oregon to get the I phone and the 4 J7 phones i was told by her had fingerprint scanner after activating the firt j7 i found there to be no scanner so i wanted to get the LG g6 that did the store in Salem was out so i called Kim up and let her know i needed th g6 and she said she would waive the activation fee and had a g6 in stock.. today i was in the store to get my last of 5 phones and Kim charged the $15 activation fee and denied saying the Samsung had a fingerprint scanner or that see would wave the fee. this store needs good people and a manager ...

used to be a good company. this time sales rep was very pushy told us he was giving a package…read moredeal. it was a nice package for him he sold us unnecessary accessories. hubby's phone was supposed to be free it of course wasn't. i've been with them for 9 yrs but my phone supposedly had a virus so we needed "new phones" the new phone didn't work we got another phone after an hour and a half wait. that phone didn't work. and then we called for replacement we were sold phone i s which i specifically told them we didn't want again. it was going to be 50 and we would send the phone in. guess what we wrnt to cricket we get new phones for fred no double talk actually for real free 2 phones together will be just 60 a month oh best part phone protectors will be only 15 a piece. boost used to be good. they got too big too quickly they have dish virgin mobile and t mobile now. they can kerp all those companies for ne ill always go with someone who looks you in the gives you a business card with their signature and shakes your hand!

Service has been phenomenal during the purchase of my new iPhone…read more Manager and staff are very knowledgeable and helpful. Highly recommend this location.

We came in to get my phone upgraded. In the end all that happened was we got my wife's phone…read moreupgraded in store and Lucas and Garret did absolutely nothing to help with upgrading my phone and instead told me to call 611 and that corporate would just ship stuff to me. IM A TRUCKER. What part of being "ON THE ROAD" do you not understand!? As soon as my wife's phone was taken care of I was immediately ignored just for them to move to another customer! Going to a different location. This was terrible service and the worst experience I've had from this store. Absolutely ridiculous. Shouldn't even be considered as an option if all the staff care about is money!!

I've been a cricket costumer for over 20 years. Never really need to charge my phone because of not…read morehaving a good charger till today. I was out of my home town of Eugene and had an 8 hour appointment in Roseburg. My charger broke. I am 140 miles from home and moneys tight. I see a cricket store and think... "Perfect!! I've been a loyal costumer for 2 decades," I got in the cute brunette was cool so I plug in my phone to a charger that was attached to a demo. (Mind you I'm dressed nice and driving a nice rig) Out of the back came a snooty blond girl, and she comes unglued treating me like some junkie covered in poop.. tells me I need to leave and the mumbles something not cute. RUDE AND GAME CHANGING! I am officially changing to ATT&T as of Friday!

I was in need of a new phone Mario the manager helped me he was very professional, courteous and…read moreknowledgeable and gave me a great deal I have been a cricket customer for years, I wouldn't go anywhere else! Thank you Mario