Shocked 100% shocked! I got glasses from here many months ago, but Let this please be known before I tell my story that I have outstanding insurance, and have always had very low out of pocket cost when going to any "other eye care place besides this one" because I can pretty much go any where with this insurance it's that good.
So I'll continue when first calling to set up my appointment I gave them my insurance information and said "please check my coverage" they said "of course when you come in we will have all the details for you"
When arriving to my appointment I wanted to confirm my coverage before proceeding with my appointment I was told that I am 100% covered and so is my child for the eye exam and for eyewear awesome this is not unusual but I still like to hear it. Had the eye exam everything went perfect now it was time for us to pick my daughters frame mind you she's 12 years old you know how they can be picky I wanted to confirm again which section should she be looking at, which section should I be looking at? any section you want you guys are 100% Covered, I was told again by a different person awesome I'd like to hear this!
So after a long debate over which frames we were going to pick we finally found our perfect pair. Again I confirmed are we covered yes you are 100% this person even went and talk to another lady to confirm it lenses, frame, exam 100% covered. Amazing! me and my daughter both have Astigmatism when going over the lenses I confirmed again well us having astigmatism raise the cost of our Lenses? No everything is covered pretty.
So we left and returned 7 to 14 days later to retrieve our glasses when getting our glasses I asked, do I have any balances?No you were all covered! thank you very much
Now here we are some months later my daughter broke her glasses only the screw came out of The earpiece no big deal easy fix I called to ask them if we could please get the glasses repaired I was told I had a balance.
What?!?!? I'm shocked for what? and how much?
160$ for the lenses no glare was added to the lenses why in the world would I have gotten this!?!
I am beyond furious I will never ever go to that place again I don't even want them to repair her glasses for fear I would get charged after being told there was none fee!!! read more