Not thorough in addressing concerns. Lack of communication. No record of work done, and ignored…read morephone calls.

From the owner: Systech Consulting is the regions leading Managed IT Services provider serving businesses of all…read moretypes and sizes. Experts in Managed IT Services, Cyber Security, Professional IT Services, Software Development, Voice Services and Structured Cabling.

Thank you for being so helpful today, Tim! The customer service I experienced was the best! Speedy,…read moreprofessional and courteous.

I had to replace my phone and my customer service rep Tim went above and beyond to make sure that…read moremy new phone exchange from my iPhone 15 to iPhone 17 went as smooth as possible. However there seemed to be several miscommunications and errors made on the part of T-Mobile themselves and NOT the CSR Tim. I appreciated his direct communication with T-Mobile and making sure that the mistakes made on their end during the transaction were not an inconvenience to me. Even though the entire process took over 3 hours and even into the following day, Tim continued to deal with T-Mobile on the back end while making sure that I left the store that day with a functioning phone and he shouldered the entire transaction for me which I appreciated. I wanted to give 5 stars but I just couldn't due to the lengthy hassle caused entirely by T-Mobile themselves. I'm grateful for Tim's take-charge attitude and professionalism he maintained while dealing with difficult reps on T-Mobile's end. It's hard to find service like that these days and I wanted to make sure his 5 stars service was acknowledged. Thank you so much!!

My husband and I went to Verizon and switched carriers from US Cellular during their "We will pay…read moreoff your phones" deal in April. They were supposed to send us E-Mastercards to use to pay off our old carrier in 8-12 weeks. (12 weeks being on the very very longest end of the timeframe) We are now in September and still have not gotten them. I have been on the phone with Customer service for over 7 hours and have literally gotten nowhere! The guys in the store are cool and all but I feel like I have traded shitty cell service for shittier customer service! If I could go back in time I would not have switched. Everyone plays the blame game and points you to someone else and does not resolve a single issue!

We went into the store close to closing time and Lee welcomed us and asked what we were needing. I…read morewas there to upgrade my phone. He was super knowledgeable of the products and was an absolute ROCKSTAR. A few other people had come in and although it was super closed to closing time, he made sure to take his time with all of us and even his manager Jake who had stopped by, engaged with all of us and never made any of us feel hurried. I absolutely recommend you go and see Lee and Jake for any of your cell phone needs

We were with T-Mobile in Southern California but had to switch when we lived in Arizona because…read morethey only had Verizon there. So, when we moved to Florida, we switched back to T-Mobile. T-Mobile has merged with Sprint so they covered, according to their sign, 99% of Americans. That sounded pretty good plus they were moving to 5G. We've been with T-Mobile for a couple years again and are pretty happy with the service. We are in Oregon again and they cover most of Douglas County. We even have 5GUC so it's working well. Despite having a really bad problem in Florida but it has been resolved. The service in Oregon has been good-once they got the towers fixed for 5G. I do recommend T-Mobile and will be with them for a while.

I ABSOLUTELY HATE T MOBILE!!! ZERO STARS!!!…read moreNo cell svc in town or on I-5. Bought my s25 and galaxy buds pro 3 right here at the same store in roseburg. Find my device tells me constantly that they are 3 blocks away even when sitting on the back of the phone. GPS is super spotty. Maps is totally unreliable. Barely have service at my house in city limits. Internet super spotty. Wifi spotty. IMPOSSIBLE TO SPEAK TO A HUMAN. LONG LONG LONG WAITS IN THE LOBBY. DEPRESSING BORING LOBBY AND DISMAL EMPLOYEES THAT CREATE A FUNERAL HOME ATMOSPHERE.. As far as I'm concerned, I'm done paying hundreds of dollars for scammy rip offs from companies that sell services they either cannot or will not provide. That's fraud in my book... I'm also sick of the weekly updates that jam up MY PHONE That I paid for with their crappy games, spyware, and bloatware that I have to go through and delete. That's like buying a car and the dealership decides who your passengers are. EFF that!!, They can send me to collections, I ain't paying them a penny more! I'll save a bundle getting burner phones.. ** edit, truthfully I do have svc in town it just sux a lot.

I've been a cricket costumer for over 20 years. Never really need to charge my phone because of not…read morehaving a good charger till today. I was out of my home town of Eugene and had an 8 hour appointment in Roseburg. My charger broke. I am 140 miles from home and moneys tight. I see a cricket store and think... "Perfect!! I've been a loyal costumer for 2 decades," I got in the cute brunette was cool so I plug in my phone to a charger that was attached to a demo. (Mind you I'm dressed nice and driving a nice rig) Out of the back came a snooty blond girl, and she comes unglued treating me like some junkie covered in poop.. tells me I need to leave and the mumbles something not cute. RUDE AND GAME CHANGING! I am officially changing to ATT&T as of Friday!

I was in need of a new phone Mario the manager helped me he was very professional, courteous and…read moreknowledgeable and gave me a great deal I have been a cricket customer for years, I wouldn't go anywhere else! Thank you Mario

I've been to a few computer repair places in Roseburg and HPD is absolutely the best. I wanted to…read moreget a new computer built and went to a few places for pricing. HPD pricing was well below the other two. My computer parts cost $3,200 and Joe did a fantastic job putting everything together. And he didn't even complain when I asked him to wear gloves. Joe, who is the sole employee (I think) is very professional, friendly, and explains/talks to you so you understand. And I'm a senior. He is incredibly knowledgeable about, not only computers but computer systems, wifi, cell phones, laptops, etc. He even assisted w/ putting together a Ubiquiti Lightbeam Wifi system at my residence. Thank you. HPD's location is easy to get to in downtown Roseburg. Across the street /catercorner from the courthouse. Thank you for your time.

Took my Apple Pro in, screen wouldn't show . Joe diagnosed and fixed it as I watched. No charge!…read moreDefinitely will be back! Thanks again Joe

Upgraded my phone and was never told what my monthly payment would be, upgraded me to a larger plan…read morewithout my permission, and cancelled my phone protection plan. The guy was that helped me acted like he was above me and he didn't know I just sold phone recently and I answered my own questions after he couldn't. If I could pay the same price anywhere else I would transfer in a second.

BUYER BEWARE ESPECIALLY SENIOR CITIZENS: The Roseburg Mgr changed my plan which tripled my costs &…read moreeven charged me for a 1st line activation fee even though I have been a customer for over 7 years without my knowledge or consent when I purchased a new Samsung A14 phone on 25 July 2023. I contacted MetroPCS customer service & they reversed all the charges & lowered my phone plan so that I would not cancel my plan. The Mgr told me that my phone came with a charger, but it did not. I went back to the store the next day thinking the charger was left out of the box but was told by the same manager that Samsung phones do not come with chargers and so I bought a Super Charger which is a dud because it takes between 3 to 4 hours to charge the phone fully. When I bought the charger the top portion of my receipt is printed in English, but the lower half of my receipt was in Spanish. I asked the manager what the return policy was on phones & accessories & he told me 30 days; however, it is really 14 days which I found out when I tried to return the charger. There are no signs posted in the stores stating the Return Policy is 14 days. The manager would not take back the charger & so I asked him to call his manager which he did & Maria the Regional Manager told me that the return policy is clearly stated on the bottom of my receipt. I told her that the bottom half of the receipt was in Spanish & that I do not read, write or understand Spanish to know that it says on the bottom of the receipt that the return policy is 14 days because the Manager verbally told me 30 days. She rudely stated she would not refund or exchange my charger because the MetroPCS store that sells the phones & accessories is privately owned & has nothing to do with MetroPCS. I contacted MetroPCS customer service who tried to help me with the return but there is nothing they could do because they cannot help you with the phone or accessories you buy, they can only assist you when the Roseburg manager switches' your phone plan without your knowledge. After the Roseburg manager sold me my phone, he did not help me set it up because he had to take a cigarette break.