I went to the store to ask about mobile service. After waiting 20 minutes in line and still being…read more#10 in line, I left and went to run some errands and returned. When I returned I signed back in, waited another 15 minutes and was finally called up. The super helpful rep tells me that if I have questions on the international plans I can look online because there was too much information for them to share in person. Then I asked about checking to see if my phone could be added to the plan and he said I had call Tech support and gave me their number. I walked out and called technical support. They shared that my phone could be added and that the locations have a number to call with those kinds of questions. So going into this location is really worthless. They are going to tell you where you go and get the information you want and do not appear interested in helping answering questions. Really a waste of time to wait around just to be told someone else on the phone can help because it gets you out of their store and no longer their program. I would say Horrible Customer Service but there is actually no customer service. Their service has always been worthless but this just solidified that Spectrum really does not care about their customer. Then they replied to me telling me to go to Facebook to share my experience and someone can help. On Facebook they tell me that they cannot see anything from any other sites and that they have systems that reply to people. So they don't actually want to address concerns - just keep sending you through their various systems hoping that people will give up all the while, publicly looking like they care.

This store has Several Problems and only given Stupid Answers:…read more1) It Does Not Have ANY handicap parking outside! Theres Only 2 spaces and it's actually in front of the store 3 doires down! They say that's the towns fault, when asked if they ever asked or applied to add more handicap parking cuz people are waiting for those spots & was told (by the store manager) that it's up to Spectrum corp to apply and NOT UP TO THE STORE TO APPLY! 2) It Does Not have ANY door assistance ( a button to press to open the door nor have light weight easy to open doors) so if your older or disabled it's hard to get into the store. 3) Want to pay your bill, exchange or turn in equipment? Hope you got nothing planned cuz you'll be waiting for couple of hours. Where you sign in looks more like you're signing in to ask about phones! 4) The machine to pay your bill ( so you don't have to wait in line) Doesn't Work and Never Has! 5) Told by the counter person that can only pay monthly bill with cash or check & only take debit or charge card to set up auto pay account. 6) IDEAS ; ~ drop box @ desk to take payments and mail or email receipts will be done later after the store closes or whenever the ~ have 1 person doing ONLY PAYENTS! and whenever free during the day, they mail or email payment receipts will be done ~ have 3 people ONLY doing exchanges, upgrade or downgrade ~ have 2 people doing new customers cell phones or home services. ~ Irregardless of who's is responsible for handicap parking spots, need more. If the store manager & Spectrum corp can not convince the town or the plaza owners that it's needed (and part of the Americans with Disabilities Act) then maybe people should take their business elsewhere.

My spouse and I spent two and a half hours here (3:00 PM - 5:30 PM) yesterday waiting for service…read more During that long wait, my spouse was repeatedly refused access to the restroom by employees Steven and Ecen. This is a 5,500+ sq. ft. retail building--it is legally required by NY State Plumbing Code (Section 403.3) to provide facilities for patrons, especially those you've kept in the store for hours. My spouse was forced to walk to the Marriott next door just to find a restroom. Absolutely unacceptable treatment of customers. Avoid this location if you expect basic decency. I have filed a formal complaint with the town code enforement office as well. Outside of this I will note that the fill in manager (I did not catch his name) from the webster store was a great service and otherwise saved them from loosing my account.

First of all a restroom for customers would be nice ,and more comfortable chairs not half chairs…read more.There something fishy going on at that store they open the rear office door and it sounds like a call center. I tried to reach out to that store via phone and always went to Apple call center . ( Something is up just saying.) Just a uncomfortable feeling. By the time it was said and done with everything [4 visits or more waited 10 days 1 reason is I got locked out of my Iphone 16 pro max and the main Reason was waiting for 17 pro max to come in. Anyways Walked out confused and pissed. Never again!! The lady manager and her team seem shady for some reason. Thanks for listening Stephen Sallome If you would like to hear more accurate info you can reach out to me on Facebook and ask any questions about this place. And I can give my phone # to explain my experience more in depth. Look at the rest of the reviews it should tell you something!! Something is very fishy at this store!! Beware!!

Just be advised...THIS IS NOT A TMOBILE STORE. Went in a bit bent out of shape as TMOBILE canceled…read moremy whole service when I terminated my 2 week attempt at trying their internet..yup no phone all gone. When I told Eric he neeto call someone, as I couldn't, no phone, he said. I can't because were not a TMOBILE store. I asked well then who are you and he gave me the name of a company I'd never heard of and pointed to a smaller plaque by the storage room door. I then proceeded to take a picture of the plaque and Emily put her hand with a box in it over the name of the business. More to come after I find out the real story but stay away. Will be getting with the FTC.

BEWARE - They lie about credits and line charges and say it takes two months for credits to kick…read morein, but when the credits don't kick in or you get unexpected line charges on your first bill, they say it's past the 14 days to return the equipment and there is nothing they can do. Stay with your current carrier..!

I had taken my computer and printer into BBS to get them to talk to each other so I could print…read morefrom my computer. Found out they had gotten it to work but it was through there office WIFI. In order to get it to work directly I had to take it home and Dave connected remotely to it and did a great job of getting it to work. In September 2022 I took my laptop back in to have it cleaned of viruses and any malware which they did. I didn't need to print anything for a couple of months but when I tried to print some stuff it did not work so I called and asked for Dave to call me back and gave my phone number but I never got a call back. I waited about a month and called back and spock to another tech and told him I need to talk to Dave. He said he would leave a note for Dave to call me. He never called then I got tied up with the holidays and winter until I needed to do my taxes and needed my printer. I have called again and can't get to a person. Paul

These guys are the best! Incredibly knowledgeable, very easy to work with & willing to go the…read moreextra mile. Thank you BBS for the outstanding service you provide!

I have had my phone fixed twice in the last few years here. replacement of battery and virus…read morecontamination removal. I recommend them! Such a great service to have nearby.

If I could give a zero, I would. Beware..DO NOT TAKE YOUR DEVICES HERE. They lost my iPad and…read moretook no accountability for that. Worst customer service experience of my life. Inconsistent stories, excuses and everything in between. Avoid the headache, stay away and take your business elsewhere.

Worst location I have ever been to and would not recommend going there at all. I bought a brand new…read morephone and screen protector yesterday and my screen protector cracked. They're telling me I have to pay full price because I don't have the receipt. absolutely ridiculous.

absolutely dogshit service, white guy was so fucking rude and made me very uncomfortable throughout…read morethe whole expirence

Great customer service by Scott Coulter! True professional & well educated on his products!read more

Since Day 1 they're treat me excelent. Outstanding service. I decided to port to Verizon because of…read morethe Data breach in T-Mobile. I was eclectic but I don't regret it. Better service, better discount for military members, an impecable customer service and very friendly 100% recommended

Pleezzz come BACK. I've been treated well each time I've required assistance with my phone's.read more

got my battery replaced about a year ago and now its all swollen up love this place but I was…read morehopeful they would fix this under warranty but now the business is closed. Apple Original battery wouldn't swell in a year and under 300 charges.