I took my ipad there to get a new screen right before Christmas. I was assured 20 minutes. Over…read morean hour later and it comes back to me with a white bordered screen (original was black, ok, no big deal), but power button that had worked before does not work anymore. Get home - half hour commute and wifi and bluetooth don't work and there is debris under the new screen. A little over a week later, I get back and they send me to the other kiosk and I talk to Josh. He remembers me and my ipad, apologizes for being so swamped. He was able to clean up the screen, but would call me back within a week to let me know the wireless cable/wifi cable was in. I text Josh a week later and got a response, "I'm sorry sir, I will check when I get into work." That was over two weeks ago. In the meantime, I took it to Fixinazip in Henrietta, it was fixed in one hour, though I'm out another $100 and they took care of both issues. Avoid this place. I should've trusted my instincts.

Pleezzz come BACK. I've been treated well each time I've required assistance with my phone's.read more

got my battery replaced about a year ago and now its all swollen up love this place but I was…read morehopeful they would fix this under warranty but now the business is closed. Apple Original battery wouldn't swell in a year and under 300 charges.

I had to activate my new phone and transfer my old phone's data to the new one. Dreece was…read morefriendly, extremely helpful and went above and beyond to advocate for me to get a good monthly plan. He had it all done much sooner than the expected time and was great in answering all of my questions.

From the owner: At Roc Cellular, our goal is clear: to become the best cellular communications & electronics store…read morein the Rochester area. To do that, we provide an unrivaled selection of the best quality gadgets, expert knowledge and extraordinary customer service with some of the most competitive prices. If you'd like to purchase a new cell phone or tablet, flat screen TV, start new prepaid service or repair your iPhone or iPad, we would love to earn your business. If you're tired of deciding between paying the outrageous prices of Big Box Stores or dealing with the risk of shopping online, choose ROC Cellular. Shop locally & never pay MSRP again!

I warn VERY strongly against hiring Druk…read more Druk was very pleasant when I reached out and quick to ensure that he could repair my phone screen. I paid him over $200 to repair it on site. That night, I noticed that the phone screen would turn dark while using it. By the next day, the screen was completely inoperable. As I pressed the side buttons trying to turn it off (because the screen was now totally blank) my phone called 911 and ALL of my emergency contacts. Because the screen didn't work, I could not stop the calls and had to talk to all of these people to explain- pleading with them not to send the police or paramedics. I made an appointment at the Apple Genius Bar ASAP and paid $360 for Apple to remove the counterfeit screen from Druk and replace it with a working one. I was informed that the counterfeit screen fom Druk was not even sealed onto the phone correctly. Even worse, when I called Druk, he refused to refund me. BUYER BEWARE: if you choose to spend $200 with Druk, you will have to spend at least $360 or more to repair his "work" with a dealer who actually knows what they're doing.

they fixed my iPhone for much less than Best Buy offered and they finished in 20 minutes ! very…read moreprofessional.

On August 20 my son went and try to see about purchasing a phone case and a screen protector and…read moreonce he saw it and everything and had a second thought about it he kept telling the gentleman I do not want it it's too expensive and a gentleman continue to ignored my son and put on the case and put on the screen protector and as soon as he acknowledged my son my sons like I do not want it and he's like we know returns we know refunds and started speaking Arabic after a while my son asked for a receipt and the cashier plainly ignored him and went on to help other customers without providing my son for a receipt or with his money back so my son felt forced to have to pay I went today and I try to return everything and he continue to say I cannot return there's no refunds and I kept explaining to him that he ignored my son yesterday when my son was trying to tell him that he did not want the item and continued going he came on to say you need to contact my store manager or you need to contact another representative for them to figure it out and I keep explaining to him I understand the no refunds I understand the case I understand all that but you should be able to return it because you ignored my son when he told u to stop that he didn't want it before u even out the actual screen protector on this Guy didn't even provide him a receipt for nothing as soon as you took the money from him you plainly just ignored him so here I am having to try n figure all this out and he goes on to speak in Arabic and say god knows what

Horrible. I bought a phone case from here and it literally broke 2 seconds after I bought it. $27…read morefor a piece of shit phone case from SHEIN. Then when I asked for a refund he tried saying I couldn't because I payed with a card. After a while of arguing he finally gave me my refund but this service is unacceptable. If you go to the mall just avoid any of these phone stores. They sell over priced junk and it's not worth any of your time.

Very honest and respectful. Port was the issue and he cleaned it to be sure but it will need…read morereplacement and because I was not ready to commit to replacing the port for the price quoted and it wasn't just an issue of cleaning he did not charge me anything for my visit.

If I could give this place a negative rating, I genuinely would…read more This operation is a complete farce. A straightforward warranty repair spiraled into a parade of excuses: first later today, then I'll call you tomorrow, then three weeks, and ultimately three months. They couldn't even provide a claim number until I contacted the insurer myself--something they should have handled from the start. Save yourself the frustration. Do not waste your time or your sanity here.

I went to the store to ask about mobile service. After waiting 20 minutes in line and still being…read more#10 in line, I left and went to run some errands and returned. When I returned I signed back in, waited another 15 minutes and was finally called up. The super helpful rep tells me that if I have questions on the international plans I can look online because there was too much information for them to share in person. Then I asked about checking to see if my phone could be added to the plan and he said I had call Tech support and gave me their number. I walked out and called technical support. They shared that my phone could be added and that the locations have a number to call with those kinds of questions. So going into this location is really worthless. They are going to tell you where you go and get the information you want and do not appear interested in helping answering questions. Really a waste of time to wait around just to be told someone else on the phone can help because it gets you out of their store and no longer their program. I would say Horrible Customer Service but there is actually no customer service. Their service has always been worthless but this just solidified that Spectrum really does not care about their customer. Then they replied to me telling me to go to Facebook to share my experience and someone can help. On Facebook they tell me that they cannot see anything from any other sites and that they have systems that reply to people. So they don't actually want to address concerns - just keep sending you through their various systems hoping that people will give up all the while, publicly looking like they care.

This store has Several Problems and only given Stupid Answers:…read more1) It Does Not Have ANY handicap parking outside! Theres Only 2 spaces and it's actually in front of the store 3 doires down! They say that's the towns fault, when asked if they ever asked or applied to add more handicap parking cuz people are waiting for those spots & was told (by the store manager) that it's up to Spectrum corp to apply and NOT UP TO THE STORE TO APPLY! 2) It Does Not have ANY door assistance ( a button to press to open the door nor have light weight easy to open doors) so if your older or disabled it's hard to get into the store. 3) Want to pay your bill, exchange or turn in equipment? Hope you got nothing planned cuz you'll be waiting for couple of hours. Where you sign in looks more like you're signing in to ask about phones! 4) The machine to pay your bill ( so you don't have to wait in line) Doesn't Work and Never Has! 5) Told by the counter person that can only pay monthly bill with cash or check & only take debit or charge card to set up auto pay account. 6) IDEAS ; ~ drop box @ desk to take payments and mail or email receipts will be done later after the store closes or whenever the ~ have 1 person doing ONLY PAYENTS! and whenever free during the day, they mail or email payment receipts will be done ~ have 3 people ONLY doing exchanges, upgrade or downgrade ~ have 2 people doing new customers cell phones or home services. ~ Irregardless of who's is responsible for handicap parking spots, need more. If the store manager & Spectrum corp can not convince the town or the plaza owners that it's needed (and part of the Americans with Disabilities Act) then maybe people should take their business elsewhere.