I can't remember the name of the man that took care of us, but I'd give him 10 stars if I could. He…read moreis great either way customers and very intelligent about the phones.

I have now been lied to twice by John regarding the necessity to accept insurance when I told him I…read moredid not want it. I was told I had to accept it and then cancel it later. He also screwed up a simple replacement that had now cost me over ten hours on the phone and and three trips to the store. The store tells me that folks on the phone don't know what they are talking about and the folks on the phone tell me that the the folks in the store don't know what they are taking about. I'll never get my time back and feel truly taken advantage of. You should never be lied to so an employee gets their bonus or perks...truly despicable service.

It was either Trina who my mother and I worked with. She went above and beyond and helped lower are…read moreplan despite that not being what we came for. She was very informative and thorough with us making sure we knew what our best options were. She was not pushy and was very knowledgable in her area. Extremely thankful for our service.

If you don't mind waiting a few hours for customer service, then take your shoes off at the door as…read morethis is the place for you! For the next few hours you will be slightly bored and will need to find something constructive to do. I suggest a nap, or twiddle your thumbs to make the time pass by faster. However, the first flaw presents its self after a few hours of getting extremely comfortable, when an employee awakens you and shows his lack of expertise. This is unfortunate as it was close to me giving it 5 stars.

They are amazing and great people to work with. I appreciate the patience they give to anyone who…read morewalks in, and are willing to help educate and explain any thing about phones or phone plans. They helped me realize that I could just Verizon's home Internet service and save a lot on Wi-Fi compared to South slope for the same quality of service. They run out of stock a lot quicker than other stores, but I think because they had such a good rapport with the customers.

We messed our phones up and couldn't figure out how to fix the problems. As Verizon customers, I…read moretook the phones in and Tyler was GREAT! He was patient with my ignorance. He was very knowledgeable and got me straightened out in 5 minutes. He also found a way to improve our Verizon agreement that will save us money monthly! Excellent experience!

I wish all vendors were as responsive as Austin at Parametechs. Within minutes of texting him, he…read moreresponded and arranged a time to fix my daughter's broken iPhone screen. He was professional, polite, speedy and provided a much needed service at a more than fair price. Great local business.

From the owner: ParameTechs. Your one stop shop for affordable Apple repairs, parts, devices, accessories, &…read morecustomizations.

Came in to get a temporary screen on my old phone so I could transfer my data over to the new, Max…read morewas highly knowledgeable and helpful with the transfer! Will definitely be coming back if I have anymore phone issues in the future!

I googled local cell phone repair after my camera lens broke and decided to give this place a try…read more I was able to make a same day appointment online. The gentleman who helped was very knowledgeable and very helpful. He gave me a quote and it was very reasonable. He had to work completed in the time frame he originally provided and did great work. Highly recommend!!

This place is a joke. The new kid Asam, has no ambition,care or knowledge. I had another store…read moreMgr call in to him, to try and help, I was also on the line and the guy lied as he said he never talked to me on the phone. It's his laziness that will carry him far...

Their hours are unreliable they're understaffed so they have to close for lunches and it isn't…read morelisted anywhere on the website or media platform. So I had to wait an hour for the employees to come back. I voiced my concerns about them being understaffed and was told tough luck And get out of the store if I was just going to complain. It made me very uncomfortable as Customer so I left

The owner contacted me and was extremely helpful and willing to resolve the issue, he set up an…read moreappointment for me to have someone look at the frame of my phone and either fix it (for real) or give me a full refund so i can send to insurance. The full fix was going to take days cause they'd have to gut the whole phone and on the phone this was never mentioned. I was told that because i also had a battery put in (which was aftermarket and had information smudged off of it in two places i noticed) that i would only be refunded $140 of $180. Sure you put in a new battery, but i cant really use it..i'm sending it to insurance (Which will cost me $200 deductible ). so i can have i truly fixed phone. I wish i could give a better review, but they weren't going to help me until i gave a negative one (initial offer was only %15 another 139 charge). And i'm still out $40 and right back where i was before. The initial person looking at my phone apparently thought the bend in the phone wouldn't effect another screen as it had the last. The actual technician seemed very knowledgeable. All in all unfortunate, but a huge hassle.

Absolutely pathetic with the work they do. I went to get the top screen of my 2ds xl replaced,…read morewhich was the only thing that was broken, only to get it back with a cracked bottom and top shell, dust/dirty bits that are inside the stop screen, and the bottom touchscreen's touch not even working! I brought it back to them to get the bottom screen fixed, and after I got it, while it senses taps, the touches are never in the right place, even with me calibrating it multiple times. Absolute waste of money. Their student discount, is abysmal, and the service is just so bad. More things are broken getting my device back, than what was originally needing to be repaired. I recommend looking at another repair shop and staying away from this one as much as possible. Spend your money on a better service, and for those who actually deserve it.

Spoke to a manager at the location in Iowa and he said that my Apple Ultra 2 watch is a fake. I…read morealmost wanted to tell him, "you're a fake!" The people at the smartphone plus can't tell if your watch is an authentic apple watch. Becareful sending anything in through the mail because if you get it back it might not be the same. I sent him proof of purchase and he still went on talking about it not being authentic. Who knows what they did with my watch? Im about stop by somewhere they can check out my watch to see if they removed anything. Also, i had them examine the Air Pods and the manager said it was a fake because of the buttons. Wtf are you smoking? Just check to see if the noise cancellimg function works. These people working there should pay whatever they qoute you especially when they are receiving exactly what they are told they are buying. I shouldnt have to think about what if they think its fake and then they send back a fake one.

The staff is a bit rude with the customers almost giving an arrogant experience. Won't be coming…read moreback. The process to get help in the first place takes forever as they only hold 2 employees ready to assist at a time so you will be waiting there for awhile if more than 2 customers are there. Ive also heard a couple bad experiences from friends of irreparable damage done to their cellphones. I don't recommend them or their repair service!