There is zero chance anyone is choosing mediacom over competition. The ONLY reason people "choose "…read moremediacom is because of no actual choice. Also Don't be fooled by Mediacom "Total Care". This is a department that seems very trained in "legalese" and are depending on customer ignorance to push service problems back on the customer. The only reason the "Total Care" email is spammed all over social media, reddit, Google/Yelp reviews, etc is to give the illusion they are fixing the customer issues. They simply aren't. tl;dr - In my opinion (and others), this department is a waste of time. My advice is to avoid Mediacom if you can. Sometimes you get lucky and their service works great but as someone who spends a lot of time on the internet, their service is very subpar for the price.

When I moved into my house 3 years ago, I had Mediacom Internet service. Everything worked fine,…read morehowever, Imon came to be and had a $70 per month 1G plan available, so I switched. Only to find out that my Apple Mail would not work! My email provider, Spectrum, could not verify my credentials, so I could not add my account to Apple Mail. After 2 years of arguing and using Webmail, with both companies blaming each other and Apple, I couldn't take it anymore! I switched back to Mediacom, so now I'm tearing out what little hair I have left!! The service was installed in mid-May, and the cable is still not buried!!! I have called, texted, emailed, chatted, and even went into their Iowa City office! All I get is apologies and excuses! And the worst thing is, their Customer Service phone lines and chat ring in the Philippines! Nice people, but they do not have a clue!! At least Imon had USA-based Customer Service!

I have now been lied to twice by John regarding the necessity to accept insurance when I told him I…read moredid not want it. I was told I had to accept it and then cancel it later. He also screwed up a simple replacement that had now cost me over ten hours on the phone and and three trips to the store. The store tells me that folks on the phone don't know what they are talking about and the folks on the phone tell me that the the folks in the store don't know what they are taking about. I'll never get my time back and feel truly taken advantage of. You should never be lied to so an employee gets their bonus or perks...truly despicable service.

You know, if I can avoid going into a Verizon-- I will. I have legit PTSD from repeatedly being…read moreasked if I took my phone's battery out or turned off my phone as a fix from the 00's. This Verizon does the job but isn't going out of its way to be stellar. I traded in an iPhone and forgot to send it. So I brought it in... folks didn't know what to do and couldn't help me. Ultimately, Verizon does the job for us. I do very much like their online interface and app. Overall-- I've had US Cellar, TMobile and Verizon. Verizon is my fave of the three.

I run a small business and Cramer IT has been a huge help. easy access to services, knowledgeable…read morestaff and very reasonable pricing, They have helped our business many times and we are grateful for their services.

Big Dog has been taking care of my Dish Network system for 13 years. Every time I have a problem…read morethey are prompt on helping find a solution. I had an issue with billing and they called with me to help me get set up on autopay! They have been a great company to work with!

I visited Big Dog's website and found a page at https://bigdogsatellite.com/tv-promotions/ which…read moreadvertises an America's Top 120 package for $64. If you visit the URL and scroll towards the bottom you will see it. I sent a message thru their webform and got a call back and a message left. I returned that call and spoke with someone who insisted there is no $64 package and that I would be paying $90 for it instead. I even gave the person the page URL and he instead that they (presumable those at the Cedar Rapids office) were not responsible for what was on their corporate webpage. I posted on Big Dog's Facebook page which they promptly deleted (so I reposted and will continue to do so) and sent email through their link title Corporate on their page. A few minutes later I got a call from Zach to resolve this issue...which didn't get resolved. It just got Zach repeating that Dish Network is responsible for the pricing, no matter what the BD website says. He decided he was going to keep overtalking me and raising his voice, not a smart customer service type thing to do. I hung up on him and now I know why we left Dish Network many years ago.

We had a big issue with Costco AT&T plan after we had ported all our numbers over to AT&T. We…read moreinstantly regretted our switching to AT&T because the service was extremely poor. Brandon Sanchez at US Cellular was nothing but AMAZING! He stayed with for over 3 hours helping us undo our mess with AT&T. He was extremely polite, patient, and knowledgeable and helped us to switch back to US Cellular. Big applause! Thank you so much Brandon! You are amazing!

I went to this US Cellular store to get assistance with getting rid of a virus in my phone. I had…read moreto wait a while before getting helped. Staff was nice though and helped with my phone questions and problems. The store appeared clean also. Overall, average experience for a US Cellular store.

The person who answers their phone is nice…read more Other than that, my experience was markedly bad. I had to call to clarify my order several times, and despite this, the field tech who came to install things was still unaware of half of my order and therefore had none of the supplies to set us up with internet, which is the only service we really wanted; they had convinced us that bundling would be the better deal in the long run. He discovered while he was there that First Avenue could not in fact provide the high speed internet that I was promised, so I asked him to cancel my order before charges were applied. "No problem," he said, "just let me know by 3:00 tomorrow that you for sure want to cancel, and I'll make sure your service doesn't get turned on." He emailed me the following day saying that he was not able to cancel my order (as he assured me he could), and instructed me to call Corporate DirecTV. Once I got through all the automation of Corporate's customer service, I found out from a corporate rep that First Avenue had activated my service 5 days before they were set to install it. This meant that the 24 hour grace period had long passed, and I was looking at a $400+ early termination fee, and nothing had even been installed! The corporate rep was surprised to learn that my service had been active for so long without actually being installed, and he said certainly it's not proper to be billed for service prior to installation, yet a bill from First Avenue is en route to me for the service I did *not* receive between 8/6/15 and 9/5/15. If you're reading this, hopefully you're in an area that is covered by the mainstream providers. Though it can be a hassle to deal with the big companies, like CenturyLink and MediaCom, they are so much better equipped to deal with customers. Spare yourself the trouble.

From the owner: First Avenue Satellite, proudly serving all of Iowa, Western Illinois and Northern Missouri for all…read moreyour DIRECTV needs. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with superior local service. Call us today to cut the cable and we can set you up tomorrow (next day install is subject to availability).