There is zero chance anyone is choosing mediacom over competition. The ONLY reason people "choose "…read moremediacom is because of no actual choice. Also Don't be fooled by Mediacom "Total Care". This is a department that seems very trained in "legalese" and are depending on customer ignorance to push service problems back on the customer. The only reason the "Total Care" email is spammed all over social media, reddit, Google/Yelp reviews, etc is to give the illusion they are fixing the customer issues. They simply aren't. tl;dr - In my opinion (and others), this department is a waste of time. My advice is to avoid Mediacom if you can. Sometimes you get lucky and their service works great but as someone who spends a lot of time on the internet, their service is very subpar for the price.

When I moved into my house 3 years ago, I had Mediacom Internet service. Everything worked fine,…read morehowever, Imon came to be and had a $70 per month 1G plan available, so I switched. Only to find out that my Apple Mail would not work! My email provider, Spectrum, could not verify my credentials, so I could not add my account to Apple Mail. After 2 years of arguing and using Webmail, with both companies blaming each other and Apple, I couldn't take it anymore! I switched back to Mediacom, so now I'm tearing out what little hair I have left!! The service was installed in mid-May, and the cable is still not buried!!! I have called, texted, emailed, chatted, and even went into their Iowa City office! All I get is apologies and excuses! And the worst thing is, their Customer Service phone lines and chat ring in the Philippines! Nice people, but they do not have a clue!! At least Imon had USA-based Customer Service!

Started great, ended with filing complaints with the FCC and Iowa AG…read more Signing up was a great experience. So was the install. Didn't have cause to contact them until the internet speed was slow...like 4 download and 6 upload...yes, that is correct, the upload was faster than download. In the country, I have few options. Was tired of dealing with it and I could tell their customer service model had changed. Have since gone with Starlink. I cancelled with Centurylink using their app about a week before the end of the billing period and it showed me a prorated amount. I was waiting for the online amount to adjust. It didn't. Called customer service and was surprised to get someone domestically. She said my cancellation order didn't go through but that she could see I tried to cancel using the app...didn't have an explanation on why it didn't go through. Told me the prorated amount. I asked about paying the final bill and was told I'd receive a paper bill in the mail. Waiting for that paper bill, I received a "courtesy" email with an amount due that was more than the prorated amount. Using Chat, I chatted with non-domestic customer service reps and discovered they charged me a late fee. Long story short, and after chatting with a supervisor, they will not remove the late fee. Why would I have paid the full amount when I was told it would be prorated and a paper bill was forthcoming? Not my fault (now my problem) their billing system would not update the amount due to reflect the prorated amount and they would have had to refund the overpayment...and probably good luck there...more time and effort on my part. I paid the bill, minus the $18.00 late fee and filed my complaints. Not sure what happened to them, but steer clear!

The fact that you guys lie,never show up, and waste a whole day of work to tell me that you won't…read morecome back and do what you said and install the system is ridiculous, I lost a day and a half of work waiting on this shit company to be pushed off for another 6 days..you guys are a joke of a company

I can't remember the name of the man that took care of us, but I'd give him 10 stars if I could. He…read moreis great either way customers and very intelligent about the phones.

You know, if I can avoid going into a Verizon-- I will. I have legit PTSD from repeatedly being…read moreasked if I took my phone's battery out or turned off my phone as a fix from the 00's. This Verizon does the job but isn't going out of its way to be stellar. I traded in an iPhone and forgot to send it. So I brought it in... folks didn't know what to do and couldn't help me. Ultimately, Verizon does the job for us. I do very much like their online interface and app. Overall-- I've had US Cellar, TMobile and Verizon. Verizon is my fave of the three.

I run a small business and Cramer IT has been a huge help. easy access to services, knowledgeable…read morestaff and very reasonable pricing, They have helped our business many times and we are grateful for their services.

Great place. The staff was very friendly. Even had me cracking up over some crazy jokes!!! Made my…read moreday!!!! I currently do not use their service. My daughter swears by them and will not leave. That is one thing that I do look at is the customer service. She had a problem over the phone and the gentleman there took his time and was able to fix it. Way to go staff!!!

Big Dog has been taking care of my Dish Network system for 13 years. Every time I have a problem…read morethey are prompt on helping find a solution. I had an issue with billing and they called with me to help me get set up on autopay! They have been a great company to work with!

I visited Big Dog's website and found a page at https://bigdogsatellite.com/tv-promotions/ which…read moreadvertises an America's Top 120 package for $64. If you visit the URL and scroll towards the bottom you will see it. I sent a message thru their webform and got a call back and a message left. I returned that call and spoke with someone who insisted there is no $64 package and that I would be paying $90 for it instead. I even gave the person the page URL and he instead that they (presumable those at the Cedar Rapids office) were not responsible for what was on their corporate webpage. I posted on Big Dog's Facebook page which they promptly deleted (so I reposted and will continue to do so) and sent email through their link title Corporate on their page. A few minutes later I got a call from Zach to resolve this issue...which didn't get resolved. It just got Zach repeating that Dish Network is responsible for the pricing, no matter what the BD website says. He decided he was going to keep overtalking me and raising his voice, not a smart customer service type thing to do. I hung up on him and now I know why we left Dish Network many years ago.

I'm surprised to say-- and am simultaneously knocking on wood as I type-- but I've have good…read moreservice with Imon. Our previous internet provider was not in fact providing the speed we were paying for and charging a diabolical amount for this lesser service. We have three provider options where I live-- and Imon had a great deal, so we opted to try them! I popped online. Signed up. Scheduled an appointment the next week. The tech came on time. He was knowledgeable and quick. Boom. Service has been solid. Customer service has been responsive. The price is right. No complaints here! If you're sick of your internet provider give Imon a shot.

I'mON has provided an excellent experience, from sales, installation and customer service!…read more After years with the same internet/cable TV/phone provider and increasing fees, we decided we needed to look elsewhere. But truthfully, the fear of new technology had us paralyzed! Until Brian knocked on our door. He went above and beyond to help us transition to I'mOn! We couldn't have done it without him and Customer Service! Excellent!

Incompetent phone staff wasted 1.5 hrs setting up a new bundle to get more bandwidth . Supposed to…read moresend modem / router , never shows up. Called , waited 15 min on hold , then was told that the order was never placed and there is no record of call !!!! Steer clear of these clowns . Looking for internet elsewhere ASAP

From the owner: Qwest is now CenturyLink. Bring the best communication technology into your home with high-speed…read moreinternet services from CenturyLink. Get home phone landline service, DSL internet service and great long distance calling plans.

We had a big issue with Costco AT&T plan after we had ported all our numbers over to AT&T. We…read moreinstantly regretted our switching to AT&T because the service was extremely poor. Brandon Sanchez at US Cellular was nothing but AMAZING! He stayed with for over 3 hours helping us undo our mess with AT&T. He was extremely polite, patient, and knowledgeable and helped us to switch back to US Cellular. Big applause! Thank you so much Brandon! You are amazing!

I went to this US Cellular store to get assistance with getting rid of a virus in my phone. I had…read moreto wait a while before getting helped. Staff was nice though and helped with my phone questions and problems. The store appeared clean also. Overall, average experience for a US Cellular store.