We went to upgrade my daughters phone and get an ipad and watch for free. While I was talking to…read moremy husband the sales associate turned off my daughters phone. They said since we already took adavantage of the free apple watch and iPad during a previous encounter we could not do it now. My husband said just forget it and we won't upgrade. The Verizon employee and the manager said it was too late. They said we could not get her phone number back and there was nothing we could do. We were forced to upgrade her phone at this point and get a new number for her. I switched over from AT&T due to cost which clearly was a mistake. Customer service at AT&T was much better. I will be switching back based on this experience as soon as I can.

Always jacking up prices little by little. You have to call and talk to scripted customer service…read morein India to try to get it lowered again. Connectivity is as good as anyone else.

"I never thought I would say or type these words, 'I had the distinct pleasure recently of…read moreswitching mobile service providers.' The situation we faced was this: we had been hearing about T-Mobile buying out our current mobile service provider and the potential chaos that could ensue when everyone was forced to switch over their phones. Concerned, my wife, son, and I decided to visit the T-Mobile store at 3500 Williams Blvd SW in Cedar Rapids, Iowa 52404, to get some answers. Upon our visit, we had the good fortune of speaking with Cole Higenberg, the Retail Store Manager. Cole did an amazing job of assuaging our concerns when he could have easily taken advantage of our anxiety to make a quick sale. Instead, he used his time with us to turn us into well-informed consumers. Cole assured us that any of his staff would be happy to help us if we decided to switch, and he wasn't kidding. A couple of days later, we returned and worked with Dennis Warren, a Mobile Expert, who at times received backup from Randi McKissick, the Retail Associate Manager. Both of these wonderful people made sure we understood our options and helped us get exactly what we wanted and felt that 'WE' needed, not what they wanted to sell us! Throughout the entire process, we never felt pressured or hurried. We were always encouraged to ask questions and assured that we could return anytime if we needed help with anything. To our delight, we ended up with a better discount and more perks like Apple TV+, Netflix, Hulu, and AAA (free for one year), along with a few other extras we didn't expect. In the end, we came out saving money, with new upgraded phones, and we even kept our old phones--no, we weren't forced to trade them in if we didn't want to! When the phones finally arrived, a young man named Ben (sorry Ben, I forgot to get your card) did a wonderful job of making sure our phones were set up, switched over, and backed up just as they needed to be. I have never had a phone service switch go as smoothly or enjoyably! T-Mobile, you have truly set a new standard for customer service in the mobile industry."

From the owner: Visit the T-Mobile store in Cedar Rapids and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3500 Williams Blvd SW can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

The owner contacted me and was extremely helpful and willing to resolve the issue, he set up an…read moreappointment for me to have someone look at the frame of my phone and either fix it (for real) or give me a full refund so i can send to insurance. The full fix was going to take days cause they'd have to gut the whole phone and on the phone this was never mentioned. I was told that because i also had a battery put in (which was aftermarket and had information smudged off of it in two places i noticed) that i would only be refunded $140 of $180. Sure you put in a new battery, but i cant really use it..i'm sending it to insurance (Which will cost me $200 deductible ). so i can have i truly fixed phone. I wish i could give a better review, but they weren't going to help me until i gave a negative one (initial offer was only %15 another 139 charge). And i'm still out $40 and right back where i was before. The initial person looking at my phone apparently thought the bend in the phone wouldn't effect another screen as it had the last. The actual technician seemed very knowledgeable. All in all unfortunate, but a huge hassle.

Absolutely pathetic with the work they do. I went to get the top screen of my 2ds xl replaced,…read morewhich was the only thing that was broken, only to get it back with a cracked bottom and top shell, dust/dirty bits that are inside the stop screen, and the bottom touchscreen's touch not even working! I brought it back to them to get the bottom screen fixed, and after I got it, while it senses taps, the touches are never in the right place, even with me calibrating it multiple times. Absolute waste of money. Their student discount, is abysmal, and the service is just so bad. More things are broken getting my device back, than what was originally needing to be repaired. I recommend looking at another repair shop and staying away from this one as much as possible. Spend your money on a better service, and for those who actually deserve it.

I always go to video games etc since I met them at comic con! I go to the one on Collins by the…read moremall and I always find such good finds in there! The works are awesome I wish I knew their names so I could give them a shout out! I try and come here at least once a month now to make sure I don't miss out on any good merch! Also they have the best prices and best deals idk how I didn't have them in my life before this business is a treasure! I love them love them LOVE THEMMMMMM!!! Honestly if anyone has anything bad to say they literally must be a Debby downer because they are more then fair! Sometimes when they ring me up I feel like I'm robbing them lmfao!

People say they are better than GameStop when doing trade ins yet they only offered me $150 for my…read moreiPhone 15 Pro in EXCELLENT condition, no scratches or anything lol I took my phone back so quick, went down a couple doors to GameStop and they offered me $319 I'm not going back to Video Games Etc with those low ball offers. I'm not sure what their process is but they need a better system because $150 is not accurate AT ALL