I've been a T-Mobile customer for quite a few years and today was the first time I left this store…read morewith a sour taste in my mouth. I am a recent AU graduate and will be traveling to South Korea in a month to study abroad for 3 months. I have just recently paid off my old phone (IPhone 11 Pro Max) and was wondering if there was any way to purchase the 13 Pro Max and have it temporarily unlocked for the three months that I would be gone since I purchased a korean SIM card. A few months ago I spoke to a representative on the phone who let me know that this was possible. When I arrived at the store I was greeted kindly and Stacy let me know that unfortunately this was not the case. However, she let me know that TMobile does have an international plan where I would get 5GB of data and unlimited text internationally monthly for only a $15 Add on to my current plan. In the end, I decided to just purchase the iPhone13 Pro Max and do a $300 down payment, as a means to bring down my monthly payments while I'm gone. When Stacey brought out my new phone I noticed that she also brought out a $40 screen protector that I did not ask for and she never asked if I was interested in. At first I didn't think much of it but when she was about to charge me I asked her if this was included and she said "no." Again, I never asked nor even SAID I needed the protector. She then took it away and magically my total went down. She proceeded to ask me if I wanted to purchase their phone insurance to which I again said "No" to. A couple of minutes go by and she is setting up my phone. Mind you as someone who has worked customer service for over 8 years I had zero complaints about her service. She was nice, and tried making small talk with me as well, so no complaints there. But then she tells me "So I went ahead and put the insurance on your phone so that you are insured while you're in Korea, just give me a call when you return so we can cancel it." This made me kind of upset, since I just told her that 1. I DID NOT WANT IT, 2. I'm a study abroad student who will not be working for 3 months... I don't need to be paying $75 per month while I am away I'm already paying $60. At that point it had been over an hour since the setup process takes some time and I had a bunch of errands to run, so I just figured I'd call TMobile later during the day and have it removed. AND THANK GOD I DID! When I called the customer service line a representative named Seth very graciously helped me out. When I let him know what happened he apologized and when I mentioned the $15 international plan he let me know that they actually had NOT signed me up for that plan, but instead for one where I could make International calls FROM the US to other countries. Which would have been incredibly unhelpful since I told them I needed data IN KOREA. So I would use the internet IN KOREA. If I had not made that call then I would have been totally screwed half way across the world in a country without any data/Wi-Fi or any way to get around.

4 people employed and not one of them was happy to assist me (the only customer that walked in). No…read moremoral, no energy. I work in customer service and if I have to be chipper baby so can you.

I worked with associate Hillary. She was really good. She was able to help me and was very…read moreprofessional and courteous doing so. She definitely tried to upsell and get me to buy as much as possible but I think thats to be expected. I was grateful for her help and I feel that she did a good job.

I just saw these horrible reviews, and I have to say this has NOT been my experience at this…read morelocation. The store is always very busy but I've always been greeted promptly and helped fully. I've been to this location on four separate occasions and I've never left unsatisfied. They are a little short staffed for as busy as they get but I've had several positive transactions here.

Took a very long time for them to finally attend me. Then they said they would but my phone on hold…read moreand they will call me when they get one in. I come in a week later and they said that the phones that got in were already sold. Even though the Manager said they would but my number down to call me when they had one in and hold it for me.

From the owner: Visit the T-Mobile store in Yorkville and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1945 Marketview Dr can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Terrible!!! Do not use go to a real AT&T store. I went in to review my bill and change my plan…read more I was totally ripped off as my bill increased by $270.00 !

I visited the store at 2003 Orchard Rd. in Montgomery, Il. The women working here were great and…read morevery helpful! I highly recommend this location. I brought in a cell phone that needed to be activated and they helped, even though the phone was not purchased there. I truly appreciated these two women. Thank you for your service!!!

If I could do a negative star review for this store and T-mobile as a whole I most certainly would…read more I went in here to buy a new iphone for myself and bought one for my son as well. I was assured that I did not have to change my phone service to receive the back to school promo for my sons phone. I asked multiple times to be sure and was assured that I would automatically get this phone for $99. Well of course I got the 1st bill and I did not receive the credit. I went into the store and he actually did own up to it and assured me it was now taken care of. I get my next bill and of course it still wasn't taken care of. I called the 800 and was told there was no record of it being handled. I then called again to speak to a manager and he tells me "well that's just too bad because I didn't witness the conversation and neither one of my encounters was documented and he would not fix it. I will NEVER do business with this company again. I will pay off these phones and get as far away from T-mobile as possible. Thank God I did not go in this coming weekend and get the 3 new phones that I was planning on buying. They lost a lot of money for having such horrible customer service. Clearly they do not care at all about their customers or holding their employees accountable for what they tell customers. I had a horrible experience at another store 2 years ago and decided to give this store a shot. I sure wish I didn't. Obviously they are all the same.

One of the best customer service I experienced in a while. The representative new exactly what was…read morethe issue with my phone and they helped me understand the problem and how to fix it if I needed it at a later time. I couldn't be more happy with the representative that helped me.

My husband and I had an online order for a new phone that got canceled, so we called the store and…read morehad a nine minute phone conversation where they checked to make sure the phone was in stock that they were putting it aside and we could start the process over in the store. When we got to the store, they acted like they had no idea what we were talking about, said they don't have those phones in stock and no one talk to us. Mistakes happen, but own up to your mistake. We talked to somebody for nine minutes, checking the color of the phone, space of the phone and giving our name to put it aside. In the store, when we tried to confirm the phone number(pulled up our recent call log) to make sure we didn't make a mistake- we were met with attitude, saying I don't know our stores number. How do you not know or aren't able to confirm your store phone? We went to our car because of the attitude we got. We pulled up our phone recent calls and called the exact same number while still at the store and it called OSWEGO AT&T store. They continued to not help saying they don't know if any other stores have it in stock , told us to just go to the Apple Store and. Rude, you helpful customer service. We went to the Plainfield location instead.

Took advantage of my elderly dad's account and added 5 extra lines for no reason and made his bill…read morego up to $2900. Disgusting employees should be ashamed of themselves trying to make their commission checks. Stay away there's a reason they have such terrible reviews.

I've grown to dislike the corporate-owned cell phone stores. Sure they're very big, well decorated,…read moreand have lots of toys out for you to play with. It's the service thats really lacking at those locations. That's why I opted to visit The Cellular Connection when it came time to renew my Verizon contract. Chris, the assistant manager, is a no-BS kind of guy. I got straight answers on why I should or shouldn't buy a particular phone, for example. Although I had my eye set on the top-of-the-line Galaxy Nexus, he encouraged me to check out a Droid RAZR, saying it probably fit my needs better than the current "flagship" device I was so antsy to buy. And after seeing them side-by-side, he was absolutely correct. There was no upsell to something I didn't want, no glossing over the phone's flaws -- just honest advice. He even allowed me to make test calls and play with it for as long as I liked; there was no Verizon demo software or tether, so I could try every last feature, feel how it slid into my pocket, and so on. Unlike the corporate VZW stores, Chris knew what he was talking about and I appreciated that. Even the discussion of rate plans and features was to-the-point and Chris was honest about what the best choice for me was. I wasn't forced into a 1500 minute plan or something with 5GB of tethering. Although my contract isn't up for a while, I'll definitely go back and buy yet another device from Chris and his staff.

I understand when there is a customer that is being helped, but for almost an hour I sat that there…read morewaiting patiently to buy a phone, when another customer comes in and the employee turns to help them and completely ignores me as I am sitting there. Nice. I will take my business else where.

They charge Way too much $250 to change a Apple series 1 watch battery, IF the agree to do it at…read moreall. Also, they warn you, they are NOT responsible if things go wrong. So either way, you owe the money. So sad, my sister loves that watch (sentimental reasons). Our dad gave it to her and he is no longer with us.

Yesterday I noticed my iPhone had a crack in the screen.... I was upset to say the least! I use an…read moreOtterbox, don't leave it laying around and had a screen protector too. I called Verizon, filed a claim, paid my deductible and they sent me here for a repair. It turned out it was my screen protector that was damaged, not the screen. No major repair was needed. Within 5 minutes I was out the door with a new screen protector and called Verizon and got my deductible back too. Very honest and reliable........

I've been a Verizon customer for nine years, have currently four phones on my family plan and added…read morea fifth for me. Since I received this new phone, I had issues with connection and the overall service of data. Had the phone for approximately 50 days and have been on the phone with Verizon customer service for literally 11 to 12 different occurrences trying to resolve my issue. I got to the point where I just flat out said screw it. I'm gonna return my phone and cancel my service.

Yesterday my dad and I had a really bad experience with the manager of the store Daniel Flores…read moresadly we all spoke the same language and he was still really rude to us saying he couldn't attend us and that it had to be someone that spoke English knowing that the whole reason we asked for him was because he was the only one who spoke Spanish so my dad could understand him his excuse was that he had to leave but the whole time we were waiting that was 4 hours in a half and he did not leave made me believe that he didn't want to attend us or help us in any way This was not the first time he was rude to us that's the whole reason why I'm fighting a review since I know people have bad days But we love Verizon but that's store management is horrible never going back to that store since they don't even try to work with you By the way his name is Daniel Flores

Took my phone in after dropping it in the pool. They were able to retrieve all my pictures and…read moreupload them to my iCloud. It was quick, and inexpensive. The owner is super nice, and kept me posted through out the process. Glad I found this place!

i got my phone screen repaired at dr gadget. Great place to do business. very professional, service…read morewas excellent ... phone was done finished in the time that was quoted. I am very pleased with the all around service from beginning to end . would highly recommend this place to everyone in need of repairs Thank you