If I could do a negative star review for this store and T-mobile as a whole I most certainly would…read more I went in here to buy a new iphone for myself and bought one for my son as well. I was assured that I did not have to change my phone service to receive the back to school promo for my sons phone. I asked multiple times to be sure and was assured that I would automatically get this phone for $99. Well of course I got the 1st bill and I did not receive the credit. I went into the store and he actually did own up to it and assured me it was now taken care of. I get my next bill and of course it still wasn't taken care of. I called the 800 and was told there was no record of it being handled. I then called again to speak to a manager and he tells me "well that's just too bad because I didn't witness the conversation and neither one of my encounters was documented and he would not fix it. I will NEVER do business with this company again. I will pay off these phones and get as far away from T-mobile as possible. Thank God I did not go in this coming weekend and get the 3 new phones that I was planning on buying. They lost a lot of money for having such horrible customer service. Clearly they do not care at all about their customers or holding their employees accountable for what they tell customers. I had a horrible experience at another store 2 years ago and decided to give this store a shot. I sure wish I didn't. Obviously they are all the same.

One of the best customer service I experienced in a while. The representative new exactly what was…read morethe issue with my phone and they helped me understand the problem and how to fix it if I needed it at a later time. I couldn't be more happy with the representative that helped me.

Great service. Very knowledgeable. Phone is working better than ever. I highly recommend.read more

Great guy. He was honest about one device that he said couldn't be fixed and wouldn't be worth…read morethe repair cost. The one we really wanted fixed he took care of. Fast and very fair price. Will definetly come back and would recommend.

I haven't been to Best Buy in yrs, but my (now 13 yr old) daughter told me she wanted a large…read morecomputer monitor for her bday. I assumed she wanted a docking station for her Mac and a larger desktop monitor. But when I got to BB, she further explained that she actually wanted a PC desktop for gaming. I felt a little blindsided. I thought I was spending $500 and suddenly I'm looking at 2k setups. Without any warning or time to research. Ramy was soooo helpful. For a high school kid, he most definitely understood his stuff and was very good at explaining computers in a way I understood without it in any way sounding condescending. I know zero about gaming computers, but I never felt dumb because of it. I'd wished I had my gamer college aged son there, but Ramy made his help and presence unnecessary. I never felt any pressure to spend more than I wanted. Or buy more computer than she needed. He was very helpful in showing us a range of options at different price points and explained each of their pros and cons. I also really appreciated that even though she's only 13 and in junior high, he involved her in the conversation. He asked her questions and educated her on what she needed. He didn't just ignore her because she's a kid. I sure hope I won't be back here again, buying an expensive setup, but I'd hope he's working there should I be in that situation again

Pretty pitiful, I want to order the new Oura ring 5 online,…read morebut I thought I would go to a store and look at the display first. One to reconfirm my ring size is the same as Oura ring 4 and to see if I want rose gold or regular gold. I walk into the store and am greeted. I ask the employee where I can find the Oura ring display and he vaguely points to a corner of the store. I go that direction thinking as long as he sends me to the general direction of where the rings are, then I can manage to find it myself. The rings were not in that direction, so I spent the next 6-8 minutes looking for the rings. I could not find them and it took another 5 minutes until I was able to find another employee. Turns out they don't have the displays out, but I can go to the checkout to find the sizing kits. The lady at the checkout wasn't so helpful either, I was looking for a sizing kit to purchase so I can wear for 24 hours. But she just kept telling me to tell her the ring size I need and she will bring it out to me to purchase. Only problem is, oura ring number 5 is on preorder right now. So she probably can't go and grab it for me. I just said thank you and walked out. Overall my experience was remarkably unhelpful. I'll try another location and hope for a better experience.

Yes best service ever. Carla really new her stuff very knowledgeable and very helpful and patient…read more We added another line agin to my service and she help us to put everything back and put the screen on and the utter box in the phone the whole works. I was very pleased with the service and for the fact they had round tables with chairs to sit down most of the stores do not have chairs. I am very happy with the service I received here today. Thank you Carla for the excellent service

I'm going to speak specifically about T-mobile as a service, do yourself a favor and buy somewhere…read moreelse. The service is horrible these last few months in Chicagoland and customer service absolutely sucks. Not only did they switch their payment option from accepting credit cards to only debit cards to collect your payment(specifically giving you a discount for paying on time) but also their are down towers in the area that haven't been resolved in months and they have no eta of when they'll be back up, the estimates they do give are days to weeks. Buy somewhere else Mike Sievert deserves a pay cut or to be fired for failure in providing reliable service because that's my pain point, not that he cares

I've been a Verizon customer for nine years, have currently four phones on my family plan and added…read morea fifth for me. Since I received this new phone, I had issues with connection and the overall service of data. Had the phone for approximately 50 days and have been on the phone with Verizon customer service for literally 11 to 12 different occurrences trying to resolve my issue. I got to the point where I just flat out said screw it. I'm gonna return my phone and cancel my service.

Yesterday my dad and I had a really bad experience with the manager of the store Daniel Flores…read moresadly we all spoke the same language and he was still really rude to us saying he couldn't attend us and that it had to be someone that spoke English knowing that the whole reason we asked for him was because he was the only one who spoke Spanish so my dad could understand him his excuse was that he had to leave but the whole time we were waiting that was 4 hours in a half and he did not leave made me believe that he didn't want to attend us or help us in any way This was not the first time he was rude to us that's the whole reason why I'm fighting a review since I know people have bad days But we love Verizon but that's store management is horrible never going back to that store since they don't even try to work with you By the way his name is Daniel Flores

extremely rude service don't come here unless you want to be yelled at over the phone for a simple…read morequestion.... unprofessional disrespectful nastiness from the young lady on the phone

This store gets an A+ for service. Jose went above and beyond and helping me today. I highly…read morerecommend this store.

very nice people, takes great care of your items, and just great service all around. Sent my ps5 in…read morefor my hdmi to get fixed and they did a great job, they also got the job done quickly and efficientl.

Just an FYI - Hours Have changed - Closes at 6p, Not 7…read more Myself and a lady pulled up at 6p to get our phones repaired. Wah, Wah, Waaah - Out of Luck.

Gracias porque fué La mejor atención gracias su atención a Los clientes es muy buena y muy amable…read morecontestó todas mis preguntas se llama beatriz garcia

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Aurora store today.