My iPhone plummeted from my 4th story balcony. The front and back of the phone were severely…read moreshattered but surprisingly still useable. I wrapped it in Saran Wrap and put it back in my case to keep glass from going everywhere when I was on the phone. Decided to take it here instead of getting a new phone. Chris quickly greeted me, assessed the issues, gave me a quote and a time to come back. When I tell you that he hooked my phone up and that it looked and worked like it was BRAND NEW, please trust me! My phone was fixed about 6 months ago and I haven't had one issue. I HIGHLY RECOMMEND...THANKS, CHRIS!

The best customer service, hands down. If you need your phone repaired look no further. I've used…read moreDr. Gadget multiple times for repairs and each time the service has been great and repairs completed timely and perfectly. When a big name store told me I would have to ship my phone out for repair, instead of investigating further to find out the actual damage, I declined and came right to Dr. Gadget. Here, I was assisted quickly and the tech was able to identify the issue right away, saving me time and money. Highly recommend!

If I could do a negative star review for this store and T-mobile as a whole I most certainly would…read more I went in here to buy a new iphone for myself and bought one for my son as well. I was assured that I did not have to change my phone service to receive the back to school promo for my sons phone. I asked multiple times to be sure and was assured that I would automatically get this phone for $99. Well of course I got the 1st bill and I did not receive the credit. I went into the store and he actually did own up to it and assured me it was now taken care of. I get my next bill and of course it still wasn't taken care of. I called the 800 and was told there was no record of it being handled. I then called again to speak to a manager and he tells me "well that's just too bad because I didn't witness the conversation and neither one of my encounters was documented and he would not fix it. I will NEVER do business with this company again. I will pay off these phones and get as far away from T-mobile as possible. Thank God I did not go in this coming weekend and get the 3 new phones that I was planning on buying. They lost a lot of money for having such horrible customer service. Clearly they do not care at all about their customers or holding their employees accountable for what they tell customers. I had a horrible experience at another store 2 years ago and decided to give this store a shot. I sure wish I didn't. Obviously they are all the same.

One of the best customer service I experienced in a while. The representative new exactly what was…read morethe issue with my phone and they helped me understand the problem and how to fix it if I needed it at a later time. I couldn't be more happy with the representative that helped me.

Great service. Very knowledgeable. Phone is working better than ever. I highly recommend.read more

Great guy. He was honest about one device that he said couldn't be fixed and wouldn't be worth…read morethe repair cost. The one we really wanted fixed he took care of. Fast and very fair price. Will definetly come back and would recommend.

Had great customer interaction with DeAva. She greeted with a smile, courtesy and prompt service…read more Matthew was very understanding of my situation and helped the process of my visit go very smoothly. It was a pleasure to meet these two yesterday!

Pretty pitiful, I want to order the new Oura ring 5 online,…read morebut I thought I would go to a store and look at the display first. One to reconfirm my ring size is the same as Oura ring 4 and to see if I want rose gold or regular gold. I walk into the store and am greeted. I ask the employee where I can find the Oura ring display and he vaguely points to a corner of the store. I go that direction thinking as long as he sends me to the general direction of where the rings are, then I can manage to find it myself. The rings were not in that direction, so I spent the next 6-8 minutes looking for the rings. I could not find them and it took another 5 minutes until I was able to find another employee. Turns out they don't have the displays out, but I can go to the checkout to find the sizing kits. The lady at the checkout wasn't so helpful either, I was looking for a sizing kit to purchase so I can wear for 24 hours. But she just kept telling me to tell her the ring size I need and she will bring it out to me to purchase. Only problem is, oura ring number 5 is on preorder right now. So she probably can't go and grab it for me. I just said thank you and walked out. Overall my experience was remarkably unhelpful. I'll try another location and hope for a better experience.

Yes best service ever. Carla really new her stuff very knowledgeable and very helpful and patient…read more We added another line agin to my service and she help us to put everything back and put the screen on and the utter box in the phone the whole works. I was very pleased with the service and for the fact they had round tables with chairs to sit down most of the stores do not have chairs. I am very happy with the service I received here today. Thank you Carla for the excellent service

The internet connection is absolutely horrible. I can't get through a movie without it constantly…read morebuffering. I contacted customer service and they sent a new router and told me they would send a mesh for free. Received the router but no mesh. Then I'm told the mesh is 25.00 a month after promising it for free. New router has not improved my situation. 3x I've been told maintenance is going on in my area. I have been having issues with my connection for months. Needless to say after speaking with 4 customer service reps and about 3 hrs on the phone I did not get any help with my issue. It's only my husband and I that live here. Cell phones and t.v. STAY AWAY FROM T-MOBILE!!!! WORST SERVICE I HAS EVER HAD. I WOULD GIVE 0 STARS IF I COULD. ALL THEY WANTED ME TO DO WAS UPDATE SERVICE AT A COST TO ME. ABSOLUTELY RIDICULOUS THEY CAN'T FIX MY ISSUE.

I visited this store today. My son was looking to price a phone. We were greeted and helped when we…read moreentered the store. The customer service was great. My son ended up purchasing a phone there. I was helped to select a Bluetooth headset for my phone. Crystal helped us and the other employees allowed us to work with the same person. The only negative was we got the phone home and the iphone would not charge pass 6%. I am confident the issue will be resolved in the morning.

I've been a Verizon customer for nine years, have currently four phones on my family plan and added…read morea fifth for me. Since I received this new phone, I had issues with connection and the overall service of data. Had the phone for approximately 50 days and have been on the phone with Verizon customer service for literally 11 to 12 different occurrences trying to resolve my issue. I got to the point where I just flat out said screw it. I'm gonna return my phone and cancel my service.

This store gets an A+ for service. Jose went above and beyond and helping me today. I highly…read morerecommend this store.

extremely rude service don't come here unless you want to be yelled at over the phone for a simple…read morequestion.... unprofessional disrespectful nastiness from the young lady on the phone

I have brought them cell phones my family members have brought them desk tops and we have always…read moregot great service.

Just an FYI - Hours Have changed - Closes at 6p, Not 7…read more Myself and a lady pulled up at 6p to get our phones repaired. Wah, Wah, Waaah - Out of Luck.

Gracias porque fué La mejor atención gracias su atención a Los clientes es muy buena y muy amable…read morecontestó todas mis preguntas se llama beatriz garcia

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Aurora store today.

i moved fron auroua to naperville in may of 2019…read more i lived in aurora and had direct tv already fir 2 years love direct tv because when i asked if you would change pricing each month? they said no!! great so i stayed confident in their answer so when i moved my service address i never changed my service all was needed was an appointment!! then my bill comes it was $600 for what! i never changed to have a different account number!! but att thought so until i got outraged called att resolution yes!! finally a att resolution expert help me and removed the $$$ amount s i'm very satisfied with ditect yv now im experiences are tv 's shutting down frequently i need this looked in thank you direct tv your resolution departmrnt is extremely extremely excellent denise brunson

Absolutely Horrible Customer Service -- Avoid This Store…read more This was one of the most frustrating and disappointing customer service experiences I have ever had at an AT&T store. We went into the store to purchase a new phone and specifically asked about adding AT&T Next Up Anytime. At the point of sale, the salesperson failed to include it on our account. We later contacted AT&T customer service and were told that we had 14 days to have the feature added, so we returned to the store well within that 14-day window expecting this to be a simple issue to correct. Instead, we walked into an absolute nightmare. The manager was nowhere to be found, and apparently no one else in the store had the ability, or willingness, to actually resolve the problem. We spent more than two hours dealing with retail sales employees, going around in circles trying to get someone to take responsibility for fixing an issue that was caused at the time of our original purchase. We even spent additional time on the phone with a customer service supervisor, and despite all of that, we still couldn't get the situation resolved. To make matters worse, John and a colleague decided to leave for an hour and a half lunch while we were still dealing with this situation, leaving the other employees to handle everyone walking into the store. On top of that, John's customer service demeanor was extremely disappointing. Rather than trying to calmly understand the situation and find a solution, he repeatedly came across as argumentative and seemed more interested in debating the issue than actually helping resolve it. His attitude made an already frustrating situation even worse. Tim did make an effort to be helpful, and we appreciate that, but ultimately he couldn't resolve the issue either. We eventually learned that the manager was supposedly on vacation for more than two weeks. If that's the case, there should have been someone properly designated and empowered to handle customer issues in the manager's absence. Instead, it felt like the employees were more concerned with covering for the manager's absence than actually helping customers. The entire experience was a spectacular example of poor management, poor communication, and a complete lack of accountability. We were sent back to the store by AT&T customer service within the 14-day window, only to have the store tell us, in effect, that nobody there could help us. If you're considering purchasing a phone or making any significant change to your AT&T account, I would strongly recommend going somewhere else. Spending hours of your day trying to get employees to fix a mistake made during the original sale is completely unacceptable. AT&T needs to seriously reevaluate the management and customer service at this location. This was not just inconvenient, it was an absolute waste of our time and an incredibly frustrating experience from beginning to end.