This store was kind of helpful, but when my phone was not working, they sent me to I break it. You…read morefix it if they send you there I would avoid that place at all cost. They were no help and gave me the wrong diagnostic on my iPhone this AT&T store does not carry physical iPhones for replacement so if your phone is broken there really no help and you'll have to go to Apple.

Well the store is great.... until they turn on you. Then it's mind-blowing!!! I have been…read moredealing with their warranty company called asurion. I would not recommend them in a million years. I'd rather buy a whole new phone than deal with them again. You get transferred from person to person and department to department. Anyway to make a long story short I stopped in there to ask for help while I would be on the phone with asurion expecting that being in a store they would be given priority. Tony started out great. He spent over two hours on the phone seeing exactly what I was talking about with their company asurion. He was over an hour late getting home and had to keep messaging his wife to tell her that he was still dealing with a problem at the store. Yes, their own warranty company. He finally hung up saying that the man on the other line put him on eternal hold and he told me he has someone in mind to call and he would get back to me tomorrow. I go in there the following morning and Tony's not there. I go in again later in the afternoon And tony is there but he is with someone. So I walk up and I say I don't want to bother you but can you call me later about what was happening yesterday and he said okay. By the end of the day I still didn't get a call so I stopped in there again. Tony was not there but the nice man said the manager would be in first thing in the morning. So I stopped in first thing in the morning and Tony is there so I walk up to him and tell him that I'm there to see the manager and that I was told she would be in this morning. He said no she's not here. I said really? And he says yes would you like to see the text. I didn't know why he was talking to me like that. It took me a minute but then I said okay. He said " Really? I don't have to prove anything to you." I said "then why did you ask me". He said "I didn't think you'd say yes". Oh my gosh.. why the game? he turned from being so helpful to me the previous day to downright nasty. At this point he said I need to leave the store and not come back. I was like whoa. "Because I said yes to your question?" So now I definitely needed to speak to the manager but for a different reason so I called back in the afternoon and spoke with her. I gave her my name. I said something crazy happened in there this morning and I'm hoping that you can access the audio and video from first thing this morning. She said I've already talked to Anthony and you can't come in here screaming and cussing and you can't come back. At that point I was floored because I never cussed at anybody in my life. And she went on to say you can't come in here anymore so go to another store. OMG. So when they have a difficult situation. ie. Their own warranty company... They defame their customers and lie about a situation. So I wonder if she ever really looked at what happened that morning or if she was just not wanting her employees to waste any more time with asurion. Regardless the way I was treated and obviously lied about was not cool. I did a whole bunch of research online because nobody can get me in touch with the district manager. I found a whistleblower hotline to report things that are improper. Information on that will follow. But truly. How ridiculous is it for someone who is so grateful for the help they received at a store to come in screaming and cussing? Yet she didn't give me a chance to say anything before she hung up on me. A proper manager would listen to both sides of a situation to ascertain what happened but she didn't seem to want to do that.. they truly picked the wrong person to accuse of "coming in screaming and cussing" because that is actually against every fiber of my being. I was even so calm on that two and a half hour conversation with asurion that I was sitting there with tears in my eyes and shaking instead of raising my voice at all. But Anthony did when he finally asked, at the end of our very long conversation he asked the man on the other line for their ATT ID number.. Tony then told his fellow employee that he was put on an eternal hold and ended up hanging up. Emm was there that day and was so kind after seeing how I was shaking that she went in the back and brought me a bottle of water. And when Tony turned on me and started yelling at me to get out of his store the person there that could attest to my personal emotional state would be the young man whose name escapes me but I remember in having a conversation with him that he was from Moldova. So if a district manager or the store owner sees this I really hope that they can access the audio and video from this date and teach their manager and assistant manager how to properly treat someone even when the situation, caused by your asurion company Is making them stay overtime. The AT&T whistleblower hotline for employees, vendors, and customers to report ethical concerns or compliance violations is 1-888-871-2622. AT&T Ethics & Compliance?? Verizon

Guy who works there is named Francisco. He's very knowledgeable and will research if he's…read moreunfamiliar with something. He's nice and will explains things to you in a way you'll understand. He also texts and replies back in a reasonable time frame. Will see again for future tech issues.

From the owner: Broken iPhone, Samsung Galaxy, LG or HTC screen? Tablet not…read moreworking or broken LCD? Does your Laptop, Desktop PC, Notebook, iMac or MacBook need repairing, upgrading, installing ... or just a good tune-up ? How about your TV? Working OK? Just call us!... On / Off ... is here to help you ! We FIX IT for YOU !

The service is outstanding!! Ask for Patrick! He has so much knowledge and potential to this…read morecompany He needs to be in a manager position as he's doing the work of multiple employees at all times. The overall selection of phones and accessories is very good and you get your absolute value for your money! 11/10 Recommend!!

Marco at the Geneva, IL is amazing! my screen stopped working. I walked into the store and he…read morefixed it while helping another customer!!!! Amazing customer service!!!

Michael was fantastic! He was patient getting us a new iPhone & watch…read more He explained everything in detail, found the best deals and set it up. I highly recommend him!

There was a time when walking in to this store the customer would be greeted immediately and given…read morea status of a wait. Not so anymore. Even a manager came out of the office and acted oblivious to customers in the store and returned to the backroom. Two AT&T clerks were helping one customer. Again those two clerks acted like no one else was in or came in to the store. I refrain going back and will try my luck at any other store.

they've fixed a lot of my devices and they've done a very very good job and very good prices…read more I RECOMMEND THIS PLACE 100%

I sent a message for a quote to repair my phone and got an answer within 2 hours …read more I went to drop off my phone for back screen repair and was told it would be about 3 hours and the price would be $150. But there was a discount of $50. Going on. Received a message my phone was ready 2.5 hours later and the total cost would be $108.25 with tax Picked up my phone and everything looked great . Muhammad was the gentleman who fixed my phone and he was true to his word . We had a nice chat before I left the store .

Their policy! 5 seconds, if not maybe 10 seconds after the transition was completed, I asked the…read moresalesperson about the charging cable I was going to be using and it was determined mine would not work with the new case I was buying and he would not void the charge or give me a refund. Crazy crazy policy they are not looking for return customers! Lesson learned!

From the owner: At Talk N' Fix | Aurora we specialize in professional repair services for a variety of devices,…read moreincluding iPhones, Androids, Samsungs, game consoles, and more. Our highly skilled technicians are dedicated to restoring your devices to their prime, ensuring they work flawlessly once again. But that's not all! Come in and explore our selection of stylish and protective phone cases, crystal-clear screen protectors, and high-speed chargers. We're here to make sure your device looks great and stays powered up whenever you need it. Whether you need a cracked screen fixed, a battery replacement, or just a cool new case, we've got you covered. Visit us today!