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1.0 (1 review)
Closed • 9:00 am - 7:00 pm

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7 years ago

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(2 reviews)

Drove across town to this "company" store so we can turn in our trade phone that the now useless…read morelocation in Tillmans Corner refused to accept. I still cannot believe the location we have bought who knows how many phones and what all accessories from over the years has going on, but that's another story. Eased into store on a busy mid-day and were greeted quickly and introduced to Rashaan Tate. Let him know we were needing to return trade in phone. Mr Tate reviewed everything and let us know we had an option to keep phone for a reduced upgrade if we wanted to keep old phone. Interesting, since the trade in phone is the newest in the family and nothing wrong with it except Lil Pug wants newer phone. Had this been known earlier we may have done that and let go of one of the older phones me and the Mrs are using, but that time has passed and I just want to get this over. Mr Tate was very professional and handled our transaction happily and was a pleasure to deal with. I am sure he works on commission and this taking of his valuable sales time with waiting customers made me feel bad. As someone who works on commission I understand that we will not put any money on his check, that went to the gal at the other location. My only hope is that Mr Tate is at this location when we go to upgrade the other 2 phones this spring, I will call ahead to make sure he is working when we come for that purchase. I highly recommend asking for Mr Tate, he was an absolute pleasure to work with even though I am sure he may have missed a sales opportunity in the room while he helped us. This is the customer service every company looks for and is so rare in today's world. I just hope the powers in charge see this review and take the appropriate actions to reward Mr Tate with the recognition he deserves. This is service AFTER THE SALE, and it was not even his sale to service. Kudos to you sir, kudos.

Unless you are going to get a new phone or plan, don't bother. They don't seem to care about…read moreproviding service if you are only there for accessories. They make you feel as if you are wasting their time. Not at all like the store on Airport Blvd whose service was amazing

Verizon - mobilephones - Updated May 2026

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