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    AT&T Store

    1.7 (13 reviews)
    Open 9:00 am - 8:00 pm

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    8 months ago

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    4 years ago

    Selena did an outstanding job helping with a new CRU tablet. I will be back to see her with more of my business needs.

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    Hello Trevor W. We are glad you had a great experience with Selena!

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    AT&T Store

    AT&T Store

    2.7(9 reviews)
    5.2 mi

    Yesterday I received my daughter's phone replacement it's covered by insurance thank goodness. I…read morecalled the ATT Asurion to activate I couldn't get it to activate or link so because her phone is damaged (her original phone) you have to have the blue tooth to work, her original phone it's cracked so the motherboard doesn't work which is your Bluetooth the WIFI AND HOTSPOT. Asurion told me to bring it to a Att store they will help you. Well I did and this store shunned me away told me to go to u break it or fix it company and it will cost me money or geek squad I'm thinking why? You guys could fix this? ITSWhy would the ATT Asurion representative tell me to go to your store to Fix it? The young lady did not want to deal with it they were not busy there was no line they didn't have any customers really it was slow. I went to u break it you fix it the manager used to work for ATT and he told me that that store should of fixed it and all he did was took a SIM card out and changed a few things and that was it and transfer my daughters apps and pictures. He did not charge me but I did buy an otter box because he suggested it. I've been with ATT for a number of years switched from C SPIRE I'm about to switch back to CSPIRE. The young lady should have at least looked at my daughters phone like the u break it you fix it manager he took his time to look at it and he was an awesome guy! ATT STORE OFF OF SCHILLINGER YOI GUYS NEED TO GET IT TOGETHEF FOR REAL.

    Hubs and I stopped in to upgrade and get our "phone plan lives" together! We walked in and Ashley…read morepromptly checked us in. We were 6th in line, so we asked if we could leave for ice cream and get a text to return when it was our turn. Ashley laughed and put my number in to receive a text, and we were off -- PERFECT! Upon return (with my cone in hand) Ashley talked us through plan options until Jermaine (our attendant) was ready. Jermaine was also excellent in explaining our options and ultimately syncing our accounts and guiding the hubs through the upgrade process. The Schillinger store was clutch and the service was excellent! Three cheers for Ashley & Jermaine for being our AT&T store heroes!

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    AT&T Store

    AT&T Store

    1.8(5 reviews)
    5.7 mi

    Horrible staff and management. You'll call to ask if they have phones in stock at this store they…read morewill tell you yes. When you come in to buy it they say oh sorry no sir we don't have it in stock. The employee that makes minimum wage is so lazy and ignorant they can't even do there job right. She didn't even get up to see if they had it in the back. Never had a good experience and will be changing phone services. Also at&t internet is horrible. The worst to be offered.

    I purchased a device at this location and within 3 days I experienced issues with it. First I…read morecontacted customer service to advise of the issue and they instructed me to take the phone back to this location. The representative assisting me confirmed that there was an issue with the phone. Initially I wanted to exchange it but, the rep asked the manager, Lidia, for assistance with the return and she was so rude I no longer wanted to exchange the phone. I simply asked for a refund. This is when the transaction went left. After requesting a refund all of a sudden they couldn't process the return. However, when I wanted to exchange the device I received smiles, kicks, & giggles. I was told that I had to return the device via USPS bc I placed a curbside order, which was the only option bc of Covid, and they couldn't find the last four digits of the card I made the payment with. It made absolutely no sense. After calling customer service and speaking to 3 different reps I was advised that their reason for not processing the return wasn't valid. In order to avoid confrontation I went to the Schillinger road location and the young man processed the return and also told me that the Tillman's corner location simply didn't want to process the return. I was completely disgusted. I have been a customer with At&t for 15 years and I have never received such poor customer service. This isn't the first incident I've had at this location but due to covid this was the closest and I thought I would have a different experience this time. I was WRONG. Please visit the Schillinger road location if you need assistance.

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    AT&T Store - mobilephones - Updated May 2026

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