I am a first time customer. Here is my experience…read more Quick booking, same day call reminder, simple check in, exam started at appointment time, very clean office, new equipment, lots of frames to choose from, and excellent customer service. No pressure and up front pricing on the check in form. This business is the example that others should follow.

Very pleased at the service and recommendation of the staff. I will definitely keep them as my…read moreeyewear shop . I recommend them 100 percent!

The staff were very courteous and professional. Treated my wife and I as valued customers.read more

Dr. Taylor was great! I'm pretty particular about my eye doctor and it was my first time here. He…read moretook good care of me and answered any question I had. Reggie, an associate here, was above and beyond on his part as well! Really felt great in here and had a great experience!

I spent a long time picking out glasses and taking photographs to decide…read more I have insurance, they looked it up in the computer, I selected my frames, they allegedly set them aside for me. And then they didn't have the information they needed, they didn't keep track of the glasses that they allegedly set aside for me, they didn't write any of the information down for me, I took photographs of even the earpieces with all the numbers on it but they did not take my measurements!!! What!!!!???? What!? I live over two hours away and told them I didn't want to come back in except to pick them up! If they needed more information, I measurement they should've taken it while I was there! They would never return my phone calls. The only way you can get through to a person is to call Premier switchboard and get transferred in because they don't accept outside calls. The best I could do is to get transferred to the answering machine which they do not reply to. The cashier did not have the fax number to fax in the prescription, said emails are not approved. She could not get the fax number for me anywhere or anytime. So I asked to be transferred to the Ophthalmologist and they had the wrong fax number. My eye doctor office had mercy on me and had to call to get the fax number and fax it in themselves! It can't be found anywhere online. Useless! Premier is Ridiculous! Horrible customer service! Not trust worthy and lazy! Doesn't pay attention to details. I couldn't get through to anybody who would take any responsibility it was a total nightmare I give up! I'm NOT working with them again. Good luck!

LeAnn in the eye glasses department was so kind and patient with my mom. I appreciated her help in…read morefinding my mom a perfect pair of glasses. Mom really loves her old glasses and hasn't had a change in a few years due to covid. also, Dr. Jackson and his staff are always great

The doctors are excellent at this location. I just had the rudest most unprofessional front desk…read moreclerk "Victoria". Her attitude and disposition was horrible. To the point that 2 other customers all looked in disgust, because they experienced the same from her. She's definitely a bad representative for America's Best first point of contact.

I had an appointment yesterday, Tuesday 2/18/2020. I have to say Dr. Reed, went above and beyond!…read morethoroughly explained in depth the details of the eye tests taken before my actual eye exam, discussed necessary concerns found from the digital pictures that was taken of my eyes. I have to say the staff was super friendly and I arrived about 10 mins before my scheduled appointment, and was able to get in pretty quick! I definitely recommend them anyone looking for eye glasses as they are very affordable, and if they are not looking for eye glasses and just need an exam or want their eyes checked out i highly recommend Dr. Reed at America's Best. thanks,

Their website states they an optometrist on-site. That is incorrect. They have a room for eye exams…read morethat is not in use due to no eye Dr at this time. That being said they do have some nice glasses and friendly staff.

Very nice staff and Doctor. Easy to schedule an appointment, they offer text reminders, and the…read moreoffice is very clean. The doctor was super friendly and even offered to check out my hubby when he came to help me pick out glassss (even though it was well past closing time).

I've always enjoyed coming here and I've been coming here for years. Today was a rough visit at no…read morefault of theirs. I have menieres disease and today's visit triggered an attack of vomiting and vertigo. The staff was so great and understanding! Having attacks in public is never fun, but having an attack in public during a pandemic is worse somehow... But the staff never made me feel bad about it and they took great care of me. My mom and I were preoccupied with my well being that I can't even remember the frames I chose. I sure hope I like them!

I dont understand what has happened to the overall service, care and thoughtfullness that they use…read moreto put into caring for their customers and customers needs but the service and treatment that my children and I recieved on our recent and unfortunately last visit was the most demeaning, belittling, judgemental and and overall unprofessional that I've ever had to encounter. What used to be a reputable place that I enjoyed doing business with is sadly now the last place I will ever consider using or referring anyone else to in the future. Total disappointment.

I had the best experience at Eastern Shore Eye Care on Lollie Lane in Fairhope!…read more Sarah at the desk greeted me with the most cheerful smile--she's genuinely the happiest receptionist I've ever met and couldn't have been more helpful. Simone, the technician, walked me through a ton of tests, stayed low-key, patient, and totally put me at ease. Then Dr Lindsey answered every single question, super cool and hip, understood me perfectly--fun yet brilliant. Jenni in the boutique hooked me up with these gorgeous Chloe frames I've wanted forever... splurged even though they don't take my insurance. Worth every penny. I cannot wait to pick them up when they are ready! Andrea at checkout made it all seamless. Hands down, best eye care on the Eastern Shore and Absolutely the BEST selection of designer glasses and sunnies around! Gucci, Tom Ford, YSL, Tiffany, CHLOE, Prada, Versace, and other brands like Coach, Kate Spade, Michal Kors, Maui Jim, Ray Ban, Oakley, etc etc.

The whole team at Eastern Shore Eye Care is awesome! Dr. Lindsey is a newer addition and I was very…read morepleased with my exam by her. The ladies that help you find your eyewear are super patient and the desk crew were very helpful with insurance - great experience from start to finish!

There are some bad reviews on Yelp, however, I found the opticians to be extremely friendly and…read morehelpful with the correct amount of customer service. I love the 2 for one deal!!

Made an appointment for a contact and glasses prescription for 12:15. Took until 1:15 to start…read morephase 1 and another 30 mins after that for the actual eye exam. Then, another 30+ mins of waiting until I forced the issue and just asked to come back the following day to finish up. Suddenly, prescription appears but no trial contacts. Wasted my Sat afternoon. Would rather pay more for prompt service.

Dr Festa is great, & her staff are friendly. I came in for a contact lens exam & ordered contacts,…read morethey will probably be ready in two weeks. There is a good selection of eyeglass frames, too.

This is the second time I have been here in two years. Both times the customer service was amazing…read more The two women that work the front desk and the female doctor are always very friendly. They listen to my needs and go above and beyond to help problem solve and address all my concerns. As well as just being friendly and present. Finding GREAT customer service is so rare these days!! I am taking the time to thank all of them on yelp and recognize how awesome they are!! Thank you for making my life easier and my experience pleasant! They work hard at this organization and take their jobs seriously. Customer Service is EVERYTHING!