The staff were very courteous and professional. Treated my wife and I as valued customers.

Dr. Taylor was great! I'm pretty particular about my eye doctor and it was my first time here. He took good care of me and answered any question I had. Reggie, an associate here, was above and beyond on his part as well! Really felt great in here and had a great experience! read more

I purchased a pair of glasses earlier this year and have been very pleased at the quality and durability of them. I seem to be tough on lenses cleaning them on whatever is handy. I actually pulled one of the nose cushions off drying the glasses after cleaning. I visited the Airport Blvd location in Mobile where Erin assisted me by replacing both nose cushions as a courtesy. She was pleasant and happy to help. read more

I usually don't even leave reviews under a business but the service I got at this office was mediocre at best. The staff were nice and polite but my issues are with the actual exam itself. I've had problem with my vision for years and I've had a regular prescription for my glasses, but I came here for a visit because I'm away at school and cannot see my regular doctor. First, they do not offer any time of dilation for your eyes but instead have an over-priced eye can for $60, when they are normally around $30 and don't inform you about the price. The actual eye exam was short. The doctor had me keep my glasses on for half of the exam because he said "my eyes were healthy". I came to get a new prescription and you can't get a new correct prescription while wearing glasses. After a while the glasses came off to finish off the exam, and after adjusting to the final result... I was not asked if the new one was looking good. I previously had progressives and I was told that I don't need progressives because I have 20/20 vision (which I don't have) and there was no sight of an astigmatism (which I do have and have known about for many years). This doctor did not take his time and the whole appointment was a money grab. When I complained, I was told that they would bill my insurance no matter what and I can either speak to the doctor again or leave. Quite ridiculous if you ask me. I am extremely unsatisfied with this appointment and if I could give zero stars I would. I feel robbed. read more

I went to Lens Crafters,thinking well known company everything should go smoothly. Well i was sooooooo wrong. On 11/21/23 I payed$394 to have my prescription put into my frame i had purchased elsewhere. Till this day 12/27/23 still no glasses. When i call it's one excuse after another. Now today i was fed up, so i called. I asked to speak to a supervisor which they kept me on hold for 10mins and 7seconds. So you know am big mad now. Well i called back again, only to get the manager that's what she said, she was. I was very upset, i stated to tell her my whole ordeal with my glasses which got me more piss. So yes my voice was elevated. But then i said her name wrong not on purpose. Then she really tried to correct. Like lady your name is the least of my problem, are you serious. So then, she told me to talk better to her that when the people they send my glasses to reach out to her she will call me back. She then hang the phone up on me. Wow ms Tory some people skills you have. You guys have to do better at Lens Crafters, are get better workers. Oh i forgot to Mention, that Lens Crafters send me two different emails asking me how i like my new glasses. Which i still NEVER RECEIVED. read more

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DO NOT BUY GLASSES FROM THIS STORE! If you like horrible customer service & snide remarks with every visit despite remaining polite, then this is the store for you. The story: My wife & I bought glasses from them & when we picked them up they did not clean or adjust them & when we had to come back to the store to get the glasses adjusted they refused despite the glasses very clearly being messed up with one arm being in the air and one on the table the receptionist saying "well ears are different they look straight on your face to me" we pulled out another pair of cheap glasses that sat flat on the table & on the face to show her this is what it should look like because apparently this optometrist can't tell. So at this point we are just afraid they will mess up our expensive glasses so we're just going to take them to a real optometrist. I haven't mentioned all the snide and rude comments they make but if you make the unfortunate decision to shop here you'll see for your self. read more

It you want to get an eye exam and don't care about customer service then this is the place. That's not sarcasm. For some people customer service is not a particular value, they just want to get their needs met and get out. I, however, value customer service so I wasn't very satisfied. The first strike was the fact that my daughter's information was taken over the phone...but her appointment was never made. We went in, they couldn't find the appointment, suggested I try the other Lenscrafters. We started driving that way. I looked it up and saw that the other one doesn't even open until 10. Turn around and they do me a favor (eyeroll) by working us in to the slot where our appointment was supposed to be. Keep in mind, this is the second time we walk past the sales team who do not look up from their computers. No greeting. No eye contact. We are invisible. So we wait in the waiting room which feels reminiscent of the waiting room from Beetlejuice...you know, when people are dead and waiting to find out what they have to do in the afterlife. We get the eye exam. It's...an eye exam. No chit chat, no frills. Like a TSA screening. So .. I mean...it got done So there's that. But alternatively, my oldest child had her eye appointment out at the Mostellar Clinic in the bayou. Her optometrist educated all of us about eye shape and eye strain and what it takes to become an optometrist. I felt like I was dealing with someone who was really enthusiastic and engaging. The team at Lenscrafters are doing their job. No more. No less. And OF COURSE, on exit the sales team SUDDENLY regains their vision and their ability to speak to smile and ask us if we are ordering glasses. Um. No. You only speak and acknowledge my existence when it's time to make a sale? Are you new? Selling starts from the moment the client walks in the door. And listen, I'm an easy target Seriously. I'm a sucker. But there was NO WAY I'd spend money somewhere with such mediocre service. I cancelled my other appointment and will probably never set foot again. Not bc it was that bad. It just wasn't good. read more

The first time I tried to pick up my new glasses and sunglasses the prescription had been entered incorrectly...a week later I was able to pick up my glasses but the brand new lenses in my sun glasses were scratched to hell. The staff are nice but whom ever is making and installing the lenses is incompetent. read more

If I could give this location zero stars, I would. You can get glasses in an hour and your husband can get a mistress! A win all the way around...if you're into that kind of thing. They deleted my last review rather than replying to my complaint directly. I complained about this person directly to Luxottica and zero action was taken. If one of my employees were openly having a relationship with the husband of one of my customers, that person would no longer have a job. Staff member has used a company phone to contact my husband on many occasions. All ok apparently since staff member still has her job despite my formal complaint. read more

1. Never received a call that my lenses were in. 2. Called and confirmed my glasses were on site and they were. There was a mixup when I ordered my lenses, they were waiting on my frames. I was in possession of the frames. 3. Informed the technician over the phone of what time I would be at the location for lens installation and was confirmed the time of 450pm would be fine. 4. Upon arrival I was informed that the technician wasn't around and "may" return in about 45 minutes. Meanwhile I see a guy playing on his phone behind the glass, thinking to myself if that was the tech. 5. I arrived at 450pm, at exactly 520pm the guy in the lab coat gets off his ass and then asks the clerks "where's his lenses" wtf. I've been here for 30 minutes just staring at this guy and he finally gets off his lunch break I guess. I was initially told to leave them, informed them I couldn't as it was my only pair of glasses. Wtf kind of place is this. Never again. read more

Dr. West is great! She is very thorough and knowledgeable, which is important for an extremely nearsighted person like me. My prescriptions have always been perfect. I wouldn't go to anyone else at this point. read more

Purchased a pair of frames and 50% off lens, received glasses, lens were out of focus, salesperson tired to convince me my prescription was out of date. I thought it was me getting used to the new lenses, after a week returned them for new pair of lenses and was told the would be ready in about a week, after a week went to check progress and found out they hadn't been worked on at all. read more

One armed bandit, I had my eyes checked two months ago here I shopped for a new pair of glasses and finally found a pair I like. My new glasses came in and now my vision is blurry with the new prescription. I took the glasses and my old pair to have them checked at a different location, they informed me the prescriptions were significantly different. I contacted the office and informed them of my concern. I have relocated a few hours away since having the eye exam and I would be in town Saturday, the doctor would be in on that Saturday however they would not be able to check my prescription because they do not do it on the weekends. I explained I no longer live in the area and that I just needed my prescription checked the receptionist was very nice but the doctor would not make an exception. Now I'm stuck with a bad prescription plus a pair of glasses I have bought that I can't see out of. read more

Picked up my glasses today. First experience with Lenscrafters on Airport in Mobile. Came here after Sears stated they were too busy to see me all day Friday. I was surprised since I was a regular and very good customer. One previous bad experience at Sears where they made 2 identical pair of glasses that were different and I had to get it checked at another optometry shop before they would fix the problem. Anyway...when they would not see me I decided to try LensCrafters. I was serviced by the manager Kay who was fast, efficient and knew her goods, my needs and her art. She is a pro... and it was a pleasure to have her serve me. The whole process took about 30 minutes, and I had ordered 2 pairs of new glasses, one for sports that are virtually indestructible and one for fancy wear (titanium rimless). Both are equipped with progressive bifocal lenses. The bill...about $920.00. Today I picked them up...they are perfect and again today the service was professional and quick. Linda also changed the eye pieces on my Sears glasses which had started to rot. This is the place to go. They now have a regular customer. As for Sears...I don't get it..... they seem to be actively discouraging customers. read more

I am writing this review as I have not had a good experience with Lens Crafters, and this is my fist experience with this company. I purchased glasses there a few months back and constantly had trouble with them fitting correctly. I went in multiple times to have them fitted, but when I tried wearing them to work they would either be too loose and slide down my face or they were too tight, giving me a headache. I was told that perhaps the frame was too large, and since I am prone to migraines I should pick a smaller frame like my current frame and also go with the more expensive, light weight lenses as my prescription is high. I was outside the 30 day window to return the glasses as I wanted to do and felt I had no choice but to try another frame. I live over an hour away and am a nurse working night shift, and trying to get to the store was difficult. I went back to reorder another frame I had picked out, but it was gone (it was supposed to be set aside for me) and had to choose a different frame I did not like but had no option. I ordered the other lenses as well. When these glasses came I had the same issue. They did not fit right, kept sliding down my face. I could not wear them. I went to different Lens Crafters stores even out of the state of AL to see if anyone could get them to fit right. No one could, and no one could help. I went back to the Mobile store and was told that they could possibly remake the glasses with the other frame I had wanted since it was close to my old frame. I had offered to even let them use my old frame for the lenses, but they could not guarantee with how old and worn they were that they would not be damaged in the process, and then I would have no glasses. I was told to call back in a couple of days to see if the manager would approve the remake. I called back, and the manager at first told me she had no idea what I was talking about. Then she remembered and told me the girl I had been working with called and left me a voicemail days ago to which I replied I never even received a voicemail or call. I felt at this point the manager did not want to deal with my issue anymore and told me if I wanted, I could go to the Lens Crafters in Foley which would be closer to me, and they would remake my glasses for me. The manager told me she would call right away and let them know I would be coming in and to remake the glasses. About three weeks later I was able to get over to the Foley store upon which the manager there told me she had no idea what I was talking about and no phone call from the Mobile store manager had come in. Nothing was listed in my file, and the Mobile manager was not in the store the day I went to the Foley store, and therefore I made another wasted trip. I was given the phone number for Customer Service and the option to pick and tried calling twice but could not get through. I called again, choosing the option I was told to pick, explained my whole story in detail to the lady and then was told at the end that she could not help me as she was warranty information only and not connected to Lens Crafters. I called back and finally got in touch with a customer service representative and after giving my complete, detailed story, was told again he could not help me but would send me a link to the website where I would need to write out in detail my experience and within two business days should get a response. I asked why a customer service representative could not help take the report and help with this issue, and I was told that management wanted it this way so the customer was telling the story in his/her own words, and the story would not be twisted or changed by customer service. I am very dissatisfied with the customer service I have received at the Mobile store and on the phone. I have never in my life encountered a business that has treated me this way and given me the run around I feel. I have a new pair of glasses I cannot even wear with no option of getting this issue resolved. I have never paid as much for a pair of glasses as I have for these, and I have never been so dissatisfied with a pair of glasses as I am with this pair. I only hope this issue gets resolved and that no one else encounters the same problems and frustrations I am in trying to get this situation resolved. read more