There were two open afternoon appts for Dr. Gross. I scheduled a week out for my daughter and I on…read morethese spots. We both work, so these afternoon appts were the only ones that would work for both of us. The clinic called multiple times to get us to move to a time that was not conducive to our schedules because Dr. Gross wanted to keep his afternoon open. Then do not post open appointment times if you do not want to see patients at that time. The days and times suggested did not work for our schedules so unfortunately, we will have to seek care elsewhere that will actually honor the appointment times that they offer.

My experience with the eye doctor was okay; however, the staff was a completely different story…read more After my eye exam for contact lenses, I was informed that it would take a week for my trial contacts to arrive. I called a week later and received the runaround from the receptionist on the phone. I left a message, but my call was not returned. I had to call back and request to speak with the practice manager just to get an update on the status of my contacts. When I asked for the owners' email addresses, she could only provide one, claiming she doesn't email the other owner very often and couldn't find their email address. Is there really no way for a customer to discuss service issues with an owner? While the doctor was professional, the staff was not. Overall, the visit felt very overpriced, extremely complicated, and unprofessional.

They tell majority of patients they need a glaucoma test that costs $25 even if there's literally…read moreno significant indication and charge you an additional $25 to forgo dilation, and this trend continues on and on until your $10 prescription update costs $130 dollars and you haven't even bought glasses yet! Per the reviews this is not only a place aimed at milking tourists but potentially with some shadiness with billing! we went through every part of my vision insurance and making sure that exactly what I needed was indeed covered- I did this with both her and an insurance rep from my plan! Not only could I have a hefty supply of contacts, but it also covered the annual visit or vision assessment with a choice of glasses or contacts! This is where I get a little confused because on top of all these extra charges for extra services I'm also getting charged for the "contact visit" per the office :(

if you want a Dr with all kinds of machines and staff that can't diagnose a real issue, go here.read more

I was a new patient when I walked into Focal Point Vision-Fairhope, today, but when I walked out I…read morefelt like I had just made some new friends. The women at the front desk were very friendly, kind, and professional. Dr Enfinger was extremely polite, friendly, and skilled in explaining everything he was doing during my eye exam. He made me feel confident in the quality of care I would receive from his office and when I left, I felt like I had found a very competent, kind, and fun place to establish my eye care. I highly recommend Dr Enfinger, and his staff to anyone looking for quality vision care.

Dr Festa is great, & her staff are friendly. I came in for a contact lens exam & ordered contacts,…read morethey will probably be ready in two weeks. There is a good selection of eyeglass frames, too.

This is the second time I have been here in two years. Both times the customer service was amazing…read more The two women that work the front desk and the female doctor are always very friendly. They listen to my needs and go above and beyond to help problem solve and address all my concerns. As well as just being friendly and present. Finding GREAT customer service is so rare these days!! I am taking the time to thank all of them on yelp and recognize how awesome they are!! Thank you for making my life easier and my experience pleasant! They work hard at this organization and take their jobs seriously. Customer Service is EVERYTHING!

The Dr I have no complaints with but the guys ordering glasses from complete incompetence for the…read more3rd yr. I've tried to give them many opportunities but I'm done now I will never come back. Tell me I can't buy the same ones I've been buying for yrs. I don't care if it's a new staff member he should not be out selling glasses. He's clueless

I came in specifically requesting glass prescription lenses in an Oakley full-rim frame --…read moresomething this office told me a couple of years ago could be done. This time I was given conflicting information by different staff members. One person said glass lenses could be ordered (with a long wait time), but after she spoke with another staff member, I was suddenly told that glass 'isn't possible' in any Oakley frame and that my only options were polycarbonate or Trivex. I prefer glass lenses for durability and scratch resistance. They told me because of my high Prescription Lens Index they can't do glass in the Oakley frame I requested. On the Mohs scale glass is 5 - 6 (extremely hard), Trivex is 1.5 - 2, and Polycarbonate is 1 (extremely soft). It's easy to see why I want glass for scratch resistance.

These guys have taken care of me for years and I appreciate them very much. They always communicate…read morewell with me, and always come through with a fix if break or damage something. Just good people.

Excellent full service eyecare and eyewear, in a comfortable and convenient location. The staff is…read morewonderful, friendly, and worked closely together to correct my vision. Dr Williams is very knowledgeable and thorough, and personally examined my eyes for the best correction. Mr Peter, performing several cross checks, ensured my corrective lenses would be ordered accurately, and helped me choose comfortable and fashionable frames. I'm so glad my friend recommended Hub City Eyecare!

Apparently my Dr. took over this practice in Costco, Mobile, AL because the bad reviews from years…read moreago makes no sense! Dr. Haggard is THE BEST optometrist I've ever had an appointment with. He came from a huge practice that he built in Utah to be close to family and Costco and anyone between Pensacola and Mobile should feel blessed he is gracing us with his presence! Anyone who reads my reviews knows I will sing the highest praises for anyone who gives great service and Dr Haggard did not disappoint. He actually went above and beyond. He truly loves what he does and it shows. He works in this tiny office in Costco with his son-n-law who was also pleasant when he greeted me briefly as I was leaving the office. So, onto my experience! I am in Pensacola most of the time when I'm not abroad these days with trips down to my US home (Tampa) when I need to see a Doctor or there's an event, etc. Hubbystanks convinced me before I went back to Panama (C. America) that I should see his new Penacola eye doctor (a very popular optometry practice in Pensacola btw). I did, and the doctor was fine. He even convinced me to try contacts again because Precision 1 material may not have my GPC act up (I got lasik in 2016 because contacts hurt my eyes badly). So, I let the Pensacola optometrist know that I was flying to Panama and I won't be back until mid Summer. He gave me a trial pack of the Precision 1 and he was right. I was able to wear them without issue. So, I get back to the US and give the Pensacola optometry a call in September to let them know I want to go ahead and order the contacts and the person who answered tole me I should have come back within 3 months because now I not only need to do a contact fitting, but I also need to do my whole eyeglass exam over again. Insurance only let's you go to the eye doctor once a year and prescriptions last 2 years, so this made no sense. I decided I'm not giving the Pensacola optometrist any more of my money as I explained I don't live here and I am not usually in the US for more than 5 months at a time. So I figured I'd go to my normal eye doctor in Tampa to get a contact fitting. My mom and I planned on me playing hooky from work since she was out of work during the gov't shutdown to take a trip to Costco. Last minute I grabbed my eyeglass prescription and my empty trial box of contacts and figured I'd try the Costo optometrist. So glad I did. Dr. Haggard not only gave me advice that no other optometrist gave me before, but he also gave me some health tips based on what he could see in my eyes! I swear I walked out of there with misty eyes, because not only did I get THE BEST service since I've been in this area, but he solved a problem for me that I don't think any other optometrist would have. In case you need to know my issue: again I had GPC so contacts were super uncomfortable as soon as I put them in, got lasik, and my lasik has since worn off because I became a content creator and was on my phone and on a computer (IT Work) straining my eyes. I was told that after having lasik that I would probably need reading glasses earlier, but because I use my eyes up close on my phone so much, the opposite happened: little by little I couldn't see far again. I tricked my brain. So now I'm at a -2.00 to see perfectly and need glasses only when it's dark or to see something too far...but living in beautiful Panama for half the year, I want to see well when I go out! Since I don't need reading glasses, when I put on glasses or contacts to see far, it hurts my eyes if I need to see my phone! So I normally take my glasses off to use my phone. Can't do that with contacts! Dr. Haggard had me only wear one contact in my dominant eye. He explained how the brain is smart enough to choose which eye to see out of. When I need to see far my "contact eye" activates. When I need to see close the eye without the contact is working. So I can see normally again with contact. Dr. Haggard also gave me different types and strengths of contacts to try so I can let him know what works best for me. Although Precision 1 works great, I'm going with Total 30 because I don't wear contacts unless I'm out and about and don't need to wear them when I'm working from home. Long ass review, but I hope that this helps someone else with these issues! Dr. Haggard is a Godsend!

Never answers the phone and sits in the office ignoring people waiting outside the office until…read moreclose.

I was visiting from out of town with my daughter and we didn't have her contacts. After contacting…read moreseveral places that weren't able or willing to accommodate us, I spoke with the office staff here who were incredibly kind and professional and they accommodated us immediatel. going above and beyond for people who aren't even established patients is a very good indicator of how they do business. If I were local I would choose this business!!

From out of town and had a glasses emergency. Robertsdale Eyecare came to the rescue and quickly…read moreand without hesitation fixed the glasses. Friendly staff and very accommodating. If this small gesture is a reflection on this business, then overall they are a fabulous organization!