I had the best experience at Eastern Shore Eye Care on Lollie Lane in Fairhope! Sarah at the desk greeted me with the most cheerful smile--she's genuinely the happiest receptionist I've ever met and couldn't have been more helpful. Simone, the technician, walked me through a ton of tests, stayed low-key, patient, and totally put me at ease. Then Dr Lindsey answered every single question, super cool and hip, understood me perfectly--fun yet brilliant. Jenni in the boutique hooked me up with these gorgeous Chloe frames I've wanted forever... splurged even though they don't take my insurance. Worth every penny. I cannot wait to pick them up when they are ready! Andrea at checkout made it all seamless. Hands down, best eye care on the Eastern Shore and Absolutely the BEST selection of designer glasses and sunnies around! Gucci, Tom Ford, YSL, Tiffany, CHLOE, Prada, Versace, and other brands like Coach, Kate Spade, Michal Kors, Maui Jim, Ray Ban, Oakley, etc etc. read more

The whole team at Eastern Shore Eye Care is awesome! Dr. Lindsey is a newer addition and I was very pleased with my exam by her. The ladies that help you find your eyewear are super patient and the desk crew were very helpful with insurance - great experience from start to finish! read more

BEWARE: Up-charging liars! The doctors or great and so are the techs; HOWEVER, the sales people are liars. They lie for a sale and it's disgusting. I ask if they added anything extra to the lenses and frames and the woman lied to me saying there was no additional fees or add ons to the price of the lenses and frames. I didn't know they charged me for extra add ons until I check out and they give me a receipt. We never discussed add ons to lenses other than when I was making sure there wasn't any hidden fees or adds on I didn't know or want. She just added them without disclosing it, and LIED to me saying there wasn't anything I'm paying extra for. I tried explaining to the desk and they just gave me my refund without apologizing or having empathy for the unethical behavior of their employee. When I was on the phone with the desk, I told them it's illegal to charge people with hidden fees and hidden extra charges. Their response was "well I wasnt there". They never gave me assurance that they dont try to cheat their customers. They never gave me assurance that they will try to do better in the future. Honestly disgusted. I never got this sales person until today and apparently she has been working there for about as long as I've been getting treated there. My whole family has been going here. If my family and I knew about the unethical practices that go on in their sales department we would have never gotten glasses or contacts here. I felt rushed and pressured to get the glasses there and now, by the sales associate, and now I know it was because she was trying to scam me. Makes me worried about all the money they might have scammed me and my family out of, by upcharging lenses and not disclosing the add ons they secretly add. read more

Wonderful experience! Friendly staff. Love Dr Schrock! I never felt rushed and he answered all my questions. His office staff is very professional and handled ordering my contacts, even followed up to make sure that I received them in a timely manner. I have recommended him to my friends and family many times. read more

After being a patient for a few years, I walked out of my last appointment. The staff turnover seems high. The wait is very long. The care in mediocre. read more

Just moved to town and needed to find an eye doctor for my daughter. The staff was friendly, helpful, and informative. Defiantly would recommend! read more

Dr Schrock is great. His office and the optical shop not so much. Never get anything right the first time and do not offer proper detailed receipts unless requested, and get that wrong the first time too. Difficult to contact, as well. read more

Dr. Montgomery is a wonderful and caring doctor. She is warm and friendly, so is her whole office. What stands out to me is; very little waiting time, (usually 10 minutes) ease in getting an appointment, Dr. Montgomery explains everything so that you can understand it. read more

Dr. Schrock is so thorough. I live the new office. It's very inviting and relaxing. The paint color is very calming. The reception area has refreshments while you wait. The staff is friendly and professional. The eye exam you receive is top notched. Dr. Duane is highly qualified and wants to make sure you are completely satisfied with his service and the optical department. I have been going there for at least 8 years. Do take insurance. read more

Came in for my appointment & was taken back to a room & asked several questions, then the female employee took an I-Pad looking tablet out and put it in front of my face. I thought she was was going to examine my eyes with it, instead she took my picture. I told her she didn't ask for my permission to take my picture and that she needed to delete it immediately. I have been the victim of identity theft before from a previous doctor's office getting hacked and I know firsthand how hard it is to deal with once your personal information is stolen. I do not allow my picture or personal information to be given beyond my name and address if I can help it now. People need to be aware that any personal details you give to any company is susceptible to being stolen/hacked and used. Trust me, it's a nightmare to deal with. After I told the woman to delete my picture, she said she did. I had a feeling she was lying though. I then had my exam with the Doctor and left. I came back the next week to get an additional copy of my prescription and the woman at the front pulled up my information on their computer to get me a copy...and there on the screen was the picture of me that the employee said she had deleted. I asked to speak with the office manager and was told she would call me. When I spoke with her, I told her what happened. She said "we have to take patient's pictures, insurance companies require us to". I reminded her I was a self pay, that I have no vision insurance, so if that was an insurance requirement (which I think she was lying about) it wouldn't apply to me. I told her I wanted my picture deleted and removed from their system & that I wanted an email confirmation from her that this was done. She told me she would make sure it was deleted and removed & send me email confirmation. I never received an email. They have quite the lying/incompetent staff. *** After reading my Yelp review, the office manager for Eastern Shore called me. She told me that after our initial conversation, she had placed confirmation about deleting my picture in my patient portal, something I was not accessing. Since I expressed I was not interested in signing up for patient portal, she mailed me a copy of a letter addressed to the doctor saying they had deleted my picture. She also said that in our initial conversation, she never told me it was an insurance requirement that they take photos of patients. I believe she did say that, but I want to be fair in giving this review. In my conversation with the office manager, I told her I would be surprised if no one else hasn't complained about their pictures being taken, and she said I was the only one. That may or may not be true, but like I said in my initial post, I was never told the picture was being taken, I suspect many other patients were never told either. A piece of unsolicited advice for consumers, when you give all your personal information to a company including a picture, you are trusting they have honest employees and that they won't be hacked or information stolen. If your information is stolen with a picture, what stops the thief from making an ID with your information and picture? Nothing. Protect yourself up front and try and guard against anything happening. ID theft is a nightmare that I lived through and it took years to resolve. In my opinion, you have to be your own advocate, even if it's not easy in today's business environment. Most companies will not be the one cleaning up the mess if your information is compromised, you will. I have changed the star rating from a 1 to a 3 since I was given confirmation in writing that my picture was deleted. I thought about deleting the review, but I hope that people read it and make an effort to protect their personal information and I hope that If Eastern Shore continues taking patients pictures, they make sure they are granted permission. read more