1. Southern Eye Group

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Spanish Fort, AL

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Southern Eye Group

2.3 (3 reviews)
Open • 8:00 am - 5:00 pm
Updated 3 weeks ago

Services - Southern Eye Group

Eye surgery

Southern Eye Group Photos

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11 months ago

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1 year ago

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2 years ago

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Premier Medical Group

Premier Medical Group

1.9(19 reviews)
5.6 mi

Great doctors and support staff. There are issues with phone system and scheduling but the…read morepersonnel compensates for office management issues.

I am a Type 1 diabetic with excellent control of my diabetes and no eye problems or diabetic…read moreretinopathy. I get an annual eye exam simply as a preventive measure. During my first visit, I was surprised to receive an additional $178 charged to my insurance because my visit was billed as a medical office evaluation (CPT 99214). I paid it, but before my second annual exam I made it very clear that I only wanted my routine annual eye exam billed and did not want any additional charges if nothing outside of a normal exam was being performed. At my second visit, I told the front desk, the technician, and the checkout desk the exact same thing. Every person assured me to let the staff know, which I did--three separate times. Despite that, I received the exact same $178 charge again. When I called to question the bill, I spent about 15 minutes on the phone and was transferred four times before anyone could explain it. I was ultimately told that my doctor bills all diabetic patients using CPT 99214 because it is considered a medical evaluation, even when nothing beyond a routine annual eye exam is ever being performed. I explained that I had specifically asked beforehand to avoid any unexpected charges, but I was told the doctor would not review or change the coding. My frustration is not just the charge itself. It's that I repeatedly raised this concern before the appointment and was never told that I would still be billed this way regardless. Had someone simply explained that the office's policy is to bill every diabetic patient with CPT 99214, I could have chosen another provider before incurring the charge. If you have diabetes, I strongly recommend clarifying what you will be charged for before making an appointment. Better yet, skip this office entirely because if an issue arises, the staff will not work with you to resolve it. Unfortunately, after this experience, I will be taking my business elsewhere.

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Premier Medical Group
Premier Medical Group - Elizabeth Hearn, Au.D., CCC-A

Elizabeth Hearn, Au.D., CCC-A

Premier Medical Group

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Perspective Eye Center

Perspective Eye Center

3.0(6 reviews)
0.3 mi

There were two open afternoon appts for Dr. Gross. I scheduled a week out for my daughter and I on…read morethese spots. We both work, so these afternoon appts were the only ones that would work for both of us. The clinic called multiple times to get us to move to a time that was not conducive to our schedules because Dr. Gross wanted to keep his afternoon open. Then do not post open appointment times if you do not want to see patients at that time. The days and times suggested did not work for our schedules so unfortunately, we will have to seek care elsewhere that will actually honor the appointment times that they offer.

My experience with the eye doctor was okay; however, the staff was a completely different story…read more After my eye exam for contact lenses, I was informed that it would take a week for my trial contacts to arrive. I called a week later and received the runaround from the receptionist on the phone. I left a message, but my call was not returned. I had to call back and request to speak with the practice manager just to get an update on the status of my contacts. When I asked for the owners' email addresses, she could only provide one, claiming she doesn't email the other owner very often and couldn't find their email address. Is there really no way for a customer to discuss service issues with an owner? While the doctor was professional, the staff was not. Overall, the visit felt very overpriced, extremely complicated, and unprofessional.

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Perspective Eye Center
Perspective Eye Center

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Southern Eye Group - opthamalogists - Updated October 2026

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